Gilbey's Bar, Restaurant & Townhouse

Michelle & Stephen wedding 24th August 2024 We would like to thank Emma, Lyn, Chris, Ben, Lukasz, Monika, Lila, Asia, Violet, Kaylee and Shirlee for making our day so special. Everything went amazingly well and we cannot express how appreciative we are for everything the Gilbeys team did for us on the day. We could not of done this without the fantastic organisation by Emma, the setup of the ceremony and wedding dinner was second to none. The food was outstanding and every guest was very impressed with the choice and of course how delicious the wedding dinner was and how smoothly it was served. The team at Gilbeys Bar, Restaurant & Townhouse made our wedding day truly wonderful. All our love Michelle & Stephen Head

Wonderful, accommodating staff. The room is charming and the area delightful!

Nice property overall, location can’t be beat, walkable to Windsor and Eton and the river. No hot water the first day, difficult to get a hold of staff as there is no overnight staffing. Emergency and contact numbers were out of date, manager didn’t pick up her mobile phone because they didn’t recognise the number calling, which we thought was odd. Water issue was remedied. No compensation offered. Room was very comfortable, clean and quiet. Didn’t hear any noise from street or from restaurant. Few of the fixtures (towel rails, hooks) need repairing as they were out of the wall. WiFi had issues, didn’t work the last day at all and very slow the rest of the time. Overall, the issues we had wouldn’t deter us from returning. Value for money in terms of room size and comfort. Just a few minor things that need attention. Thank you for a nice stay, complimentary parking is a huge plus and much appreciated.

Delightful.

I stayed at Gilbey’s upon recommendation as my friends had their wedding reception in the restaurant downstairs. I have to say, the food and service in the restaurant was impeccable. However, I was very disappointed with the room and don’t feel that the price reflects the room standard. The room was dusty and felt unclean. The carpet was baggy and threadbare in places. The tapped dripped all night however when you wanted hot water, the flow was a mere dribble. When I got into bed at 11.30 am when I untucked the duvet there was blood stains on the bedding that weren’t visible when they bed was made. The ironing board was rickety and unsafe. Whilst I was using it the board collapsed and the iron fell off and nearly landed on my foot. This morning, I didn’t have toothpaste and wanted to speak to receptionist, I kept looking out to see if anyone was present every 20 minutes or so and there was no one there which shows that the hotel is poorly staffed and undermanaged.

Everything about this property was excellent! Staff, rooms, meals, all 5 Star!

This is an excellent alternative to the larger hotels in the area. Excellent friendly service …

Lovely stay. Staff very helpful and friendly. Amazing location, lovely room. We always have issues with beds and pillows everywhere, we never sleep well so I can't say if it was just us or the bed, which was quite soft and the bedding/sheet/blankets too rough and thick. Smaller cleanliness detailes like the kettle in dire need of descaling. The aircon needs fixing, the grills wouldn't really open but it was quite late when we first turned it on and didn't want to bother anyone. Bonus was free Netflix and great choice of beverages and nice biscuits. It was a lovely stay at an amazing location. I'd definitely stay again.

Fabulous place to stay in Windsor! The staff was over the top, and the room was wonderful! Location was perfect, we will stay there again!