Shirley J
December 13, 2023
I have just booked a room to stay at the hotel. I got what I thought was an excellent value rate on agoda of $84 plus tax for the room. However, then, after I had paid, I notice they added an extra person charge of $106 for the night - this is much more than the room rate. I only saw this after I paid as this shows right at the bottom of the second screen and I pressed the continue button (which was higher up) without seeing the additional charges (which would have caused me not to book the room). I only saw once I had paid and got my confirmation so I tried to cancel immediately. The cancellation policy stated that "Any cancellation received within one day prior to arrival will incur the first night's charge". To me a day is 24 hours. However, even though there were 35 hours before check in at the time of booking, I was unable to cancel without losing my $207 as it came up non refundable. This is disgusting. What is even more disgusting is that it would have actually been cheaper to book two separate rooms. Except I don't have this option as my daughter is disabled and can't stay in a room on her own. Feeling totally tricked as I booked this hotel out of town as I thought it was better value than a hotel in town.......but I have ended up paying $207 instead of around $100 more for a hotel miles from my son's place rather than one round the corner which would have cost me $160 for the night. Feeling absolutely conned. Shame on you Holiday Inn Express. How can an extra person in the same room cost more than the 2 adults in there already? This is total robbery and I would like to warn anyone travelling as a group of three of the extra person con. I was conned, I feel stupid and angry, please don't allow these rogues to con you too.