Hampton Inn Wooster

It was clean and convenient but the fitness center was closed and the facility seems run down

The hotel is clean and looks like it is newly renovated within the last few years. I checked in on the app the night before and by 1 pm, I already received notification that my room and digital key is ready. The pool was under maintenance. Parking was free. Breakfast buffet was good with the standard waffle iron. The hotel was located very near to shopping.

We stayed here for a wedding. We checked in at about 2:30 pm at the front desk. We returned to the hotel after the reception at about 9:45 pm and went to sleep. At 12:15 am, our hotel room phone rang. The manager said that she was doing a night audit and had to confirm that we were in the room. I asked why. The manager raised her voice and spoke to me loudly and slowly and said that she was doing a night audit and had to make sure I was in my room. She then ended the call. She refused to tell me why there was a problem with our room, and why the problem mandated a phone call in the middle of the night. I have stayed hundreds of nights in hotels and have never had this happen. I didn’t know if there was a problem with my credit card number - maybe it was stolen? Or if the hotel had a security problem or threat. My elderly parents were staying on a different floor (booked under the same reservation) and I did not know whether they were in danger. I have no idea why I got this phone call or why the manager refused to explain why I received the phone call. Thankfully, I was able to confirm that my parents were safe and there seemed to be no problems with my credit card. When I asked to speak to a manager the next morning, there was no manager on duty and the front desk person said that she had no idea why I would have gotten a phone call from the manager in the middle of the night- she guessed that there might have been a problem with the hotel’s computer. I am well-travelled professional with Diamond status and I was shocked by the treatment I received. None of us slept after the scare. I will be reporting this to corporate. I do not recommend staying here due to poor management. The one bright spot was the kind woman who was the lone breakfast attendant. She dealt with so many spills of syrup and coffee with calmness and grace. She dealt with rude children and patrons demanding more food NOW with a smile and kindness. I can’t believe there was only one person working the breakfast area on such a busy morning. She was great and helped me wipe down a low table for my dad because he couldn’t manage the high top.

Ive stayed here before and been pleased every time. Thanks!

Staff was rude. I walked in to check in with my family. The staff at the desk was not working until I walked in. Then she plucked a card from the rolodex and started to work. No hello, no good afternoon. She continued to ignore me for 3 minutes as I stared at her. Then she said, "Can I help you?" I was floored. This is the first person that I had contact with and already horrible customer service. The cleaning staff was also vaping in the athletic room next to the pool. She was nasty and angry for no reason. I travel to Wooster for work a lot. I will not be staying here again. Highly disappointed

Nearly double charged

Friendly staff!

We would definitely stay in this Hampton again. I had my granddaughters with me and they thought the pool was excellent.

There was an issue with my room key when checking in because of a computer glitch and the front desk clerk worked diligently to get the problem fixed