Radisson Blu Resort Wetland Park Wuxi

服務非常好，房間衞生和環境等設施條件到位的，下次會再來

酒店位置有點偏，第一次帶孩子出來玩，行李有點多，多虧了禮賓員吳先生幫忙拿行李，幫了我一個大忙。辦理入住的時候，前台劉女士服務熱情很專業，很快就辦好了，給安排的房間也不錯，環境好還帶陽台，特別不錯的體驗。

The hotel is located in a remote area, and the hotel upgraded the suite when checking in. The suite experience is very good, and the large bathtub is very comfortable. The internal environment of the hotel is quite good. It is a good place to relax on vacation. I will stay there again if I have the chance.

環境和服務都很好

I was really annoyed because my husband and I came to check in that day, it was already late, and then we checked in at the front desk first, it took a long time, the front desk staff had a bad attitude, and did not inform us of the breakfast time. After finally checking in, my husband and I went to the room, opened the door, and actually opened a twin room for us. At first I thought I had booked the wrong room, so I took out my phone, opened the order, and found that the confirmed king-size room was booked, so I called the front desk, and the front desk insisted that I booked a twin room, and I booked it wrong, so I took my phone to show my husband the order, it was an executive king-size room~ Then my husband said that it was not wrong, and the front desk said that you should come down and change. At this time, I was already unhappy. This hotel has few signboards, and the rooms are distributed on both sides. It is not our problem. If we opened the wrong room, shouldn’t the front desk open a new room for us nearby and send the room card to us? We carried our luggage downstairs to change the room card. When we got to the front desk, they opened a room on the other side for us. Then, from beginning to end, there was no apology. When we arrived at the new room, it was already 2 a.m., and the room was still at the elevator entrance. There was a bad smell when we entered the room. The experience was really bad! The next morning, we checked out and ran into a friend who was attending a CITIC meeting. The two of us went downstairs together and got lost! ! ! Really, how could the sign be so unclear! ! ! ! Anyway, in short, I have to feel really bad. First: The service at the front desk was not good, not to mention polite language, apology, and service awareness. Second: They didn't pay attention to OTA customers at all. The room number was not arranged in advance. Because of his mistake, the room was changed. The room was arranged at the elevator entrance, and it was a room with a smell. Third: The sign was too unclear. Really. I still can't understand why the front desk can be so indifferent to OTA. Is it because there are so many customers and they don't care?

I stayed in the hotel for a week and had a great experience. I would like to thank every staff member of the hotel, especially Frank Dong and Ray Zhang from the front office, Betty Hua and Cindy Chen, the duty managers, Coco Li, Bill and Tiantian from the food and beverage department. Their warm, thoughtful, patient, meticulous, efficient and professional service was impressive. I am grateful for meeting you and look forward to seeing you again!