Guest User
March 7, 2024
I booked the room one month in advance. I contacted the inn to confirm it one day in advance and contacted them several times on the day, but the boss never told me that the room was gone. We waited for 3 hours at the tourist center at the foot of the mountain before someone was arranged to pick us up the mountain. When we got to the room, it was completely different from the photo, and it was a public bathroom, which was completely different from the private bathroom room I booked. After I asked, I was told that the inn I booked was full and other inns were temporarily arranged. First of all, there will be no rooms booked, which is full of uncertainty. Secondly, the boss did not tell the guests in good faith from beginning to end that there was no room, nor did he arrange other rooms of the same level to replace it. There was no apology. I gave this hotel 0 points. But I want to give 5 points to the inn that replaced it, because the boss is a local, very good person. Seeing that we have old and young, we can't live in the room with a public bathroom, so he gave us his room to live in. His own room has an independent bathroom. At 11 o'clock in the evening, he temporarily cleaned the room for us so that we can live in it, which solved the urgent problem.
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