Hacienda Xcanatun, Angsana Heritage Collection

We don’t usually complain but considering the cost of this place and the fact that it’s supposed to be a luxury hotel I have to explain. Firstly the staff are excellent and very attentive and the rooms are beautiful. The main pool is very nice but the sun bed covers are really dirty, the second pool is very dirty and not even usable. We were seated indoors next to a “window” for dinner but it was just a curtain covering while construction workers worked with machinery right next to our table, it was very noisy and strange, and it was also Sunday. We ordered the guacamole, caprese salad and NY steak tacos and everything was overly salty. The tacos were full of grizzle and fat and we had a hard time finding any meat in them. We finally decided to make a comment about this one thing and they did take it off the bill. I was also eaten by mosquitoes the whole way through dinner, maybe because of the curtain instead of a window because of construction, but when I asked the front desk for mosquito repellent they sent us down the street to a store. We’ve stayed in many luxury and 5 star hotels and this just doesn’t make the cut considering the prices they charge, you just don’t get the experience. In our opinion it’s way overpriced and the food is not great at all.

My partner and I have never been to the Yucatan. We took a chance on Hacienda Xcanatún because the reviews and website looked beautiful. Never could we have anticipated the quality of experience that awaited us. From the moment you arrive, you are immersed in the Hacienda’s charm. The staff wait on your every need. The restaurant is delicious. And the rooms—the rooms are incredible! Tall ceilings and tons of private space. The value for your money at this resort cannot be beat. Run, don’t walk, and make plenty of time to enjoy the resort between your excursions in Mérida and beyond. And if you do need to venture outside, ask the hotel staff for recommendations or to book a tour. They are just as knowledgeable within the Hacienda as they are around town.