SOTETSU HOTELS THE SPLAISIR YOKOHAMA

In Japan, the police were called in the middle of the night to solve the problem. I was so speechless that I had to write a review. I saw that I booked it with 10 times the points, but I didn't expect it to be so speechless. First of all, the room I booked on Ctrip was 21 square meters. I didn't take a photo of the room when I checked in, but I couldn't even open my 28-inch suitcase. There was no bathtub in the bathroom, so I could only stand alone. It was difficult to turn around. The toilet 🚽 was like a solitary confinement room. At first, I thought 21 square meters was quite large, so I booked it. Because I have three suitcases, sometimes I really don't know whether I booked this hotel to travel or to go to jail. The website information is wrong. 2. My friend had half of his body lying on the bed, and he immediately had an allergy, all red rashes. He called the hotel front desk, but the front desk didn't know English and kept using a translator to translate. My request was to change the room, or change the sheets in front of me. Because I had a lot of luggage, I wanted a room on the same floor. They said they couldn't be sure if it was because of the allergy in their hotel, so we had to go to the hospital to get a certificate. Only half of the arm that touched the sheets was allergic. The hotel front desk said that there were no rooms of the same type on this floor and I had to move to a lower floor. I asked if there were any different types? He said they were all sold out. 3. The staff had a very bad attitude. He said he would change my bed sheets, but he put my new bed sheets directly on the sofa next to him, and shook my quilt directly onto the floor when he was spreading the quilt. Who would dare to sleep there? ? He kept laughing and spoke in a sarcastic tone. I took a photo as evidence and accidentally took a photo of an employee's face. He said I violated his privacy and called the police. I took a screenshot of the picture again and only kept their backs and said it still didn't work. 4. During the trip, Ctrip customer service kept helping to contact the hotel, but the hotel didn't answer. I had to ask the staff for the hotel manager's phone number, but the staff tried every means to stop me and refused to give it. Finally, he gave it and said he couldn't tell me directly. He said he wanted him to read it to me? ? ? 5. Safety is worrying. The manager agreed to change my room, but the hotel staff refused to give me a new room card. Finally, the police came. The hotel staff reluctantly changed the room and called their male friends (probably) to bring their own work cards to stand next to the police and stare at us. We asked him what he was looking at and why he didn't leave, but he didn't say anything. Finally, we told the police that we were scared and why he kept staring at us, so the police let him go? ? ? It was the first time in my life that I called the police abroad. Awesome!

房間很乾凈，工作人員都很好，商務出差，以後會繼續選擇。

樓下就有超市餐廳，可以從商場直接坐電梯到四樓酒店入口，距離橫濱站很近，交通方便。

毎回キレイな部屋。

酒店設施比較新，房間面積在日本算蠻大的，衞生間乾濕分離很乾凈，隔音也很好，就是枕頭不太舒服。位置就在橫濱站旁不遠，周邊各類餐廳很多。