SOTETSU HOTELS THE SPLAISIR YOKOHAMA Reviews
SOTETSU HOTELS THE SPLAISIR YOKOHAMA
Tsuruya-cho 1-41, Kanagawa Ward, Yokohama City, Kanagawa Prefecture, 221-0835, JapanView Hotel Details
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SOTETSU HOTELS THE SPLAISIR YOKOHAMA Guest Reviews
4.6/5
Great
87 review
Verified reviewsLocation4.6
Amenities4.5
Service4.4
Cleanliness4.7
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All reviews(87)
Positive reviews(84)
Reviews with photos/video(30)
Awesome rooms(27)
Clean and tidy(24)
Large rooms(9)
Awesome amenities(9)
Great value for money(8)
Near shopping area(8)
Convenient for shopping(7)
Easy to get around(6)
Negative reviews(3)
Guest User
Superior Double
Stayed in Sep 2024
Solo travelers
15 review
Outstanding
Posted on Oct 29, 2024
Excellect location. Easy access to MRT station. Easy walk to shoppings and many others. Hotel is modern and upscale. Room is good size for one, since I booked a single double room.
Response from Property: Thank you very much for staying at Sotetsu Hotels The Splaisir Yokohama.We are happy to hear that you had a pleasant stay during your stay.Our guests are right, the hotel is close to the train station, and many are pleased that they can enjoy shopping and dining without having to go far from the hotel.We will continue to make every effort to provide you with a comfortable space, and we hope you will visit us again when you come to Yokohama.Thank you for your valuable review.Sotetsu Hotels The Splaisir Yokohama. FrontDesk
Guest User
Residential Corner Double
Stayed in Aug 2024
Solo travelers
28 review
Outstanding
Posted on Aug 14, 2024
Brand new hotel with everything in great condition.
Everything was perfect and super value for money considering what you get.
I booked a corner room with a great view, which even had a washing machine in the room.
Response from Property: Thank you very much for choosing Sotetsu Hotels The Sprazil Yokohama.We are delighted to receive your compliments.We hope you will visit our hotel again when you are in the neighborhood.Thank you for taking time out of your busy schedule to write this review.Sotetsu Hotels The Sprague YokohamaFront Desk
Guest User
Residential Double
Stayed in Jul 2024
Couples
2 review
Outstanding
Posted on Jul 21, 2024
Newly opened so expect that everything is new and fresh. We got the corner suite, which was a bonus. We loved how big the room is and situated very close to the shopping malls and railway. Recommended!!
Response from Property: Thank you very much for staying at Sotetsu Hotels The Splaisir YokohamaWe are very happy to hear that you had a pleasant stay with us during your stay.We will continue to make every effort to provide you with a comfortable stay, and we hope that you will visit us again when you come back to Yokohama.Thank you for your review.Sotetsu Hotels The Splaisir Yokohama FrontDesk
Guest User
Deluxe Corner Twin
Stayed in Jul 2024
Travel with friends
5 review
Outstanding
Posted on Jul 2, 2024
Pleasant experience when check in, the front desk staff is patient to us
Response from Property: Thank you for choosing Sotetsu Hotels The Splaisir Yokohama. We are very honored to receive your compliments for our front desk staff at check-in. All of our employees will continue to work hard to meet the expectations of our customers, and we look forward to seeing you again. Sotetsu Hotels The Splaisir Yokohama Front
Matthew yaw tzuu
Superior Double
Stayed in Jul 2024
Business travelers
1 review
Outstanding
Posted on Oct 18, 2024
Hotel room is very new and clean. Hotel lobby design is modern
Response from Property: Thank you very much for staying at Sotetsu Hotels The Splaisir Yokohama.We are very pleased to hear your compliments about our guest rooms and lobby.We will continue to make every effort to improve our services and make our guests' stay as comfortable as possible.We hope you will continue to patronize our hotel.Thank you for taking the time to write this review.Sotetsu Hotels The Splaisir YokohamaFront Desk
Guest User
Superior Double
Stayed in Sep 2024
Business travelers
4 review
Outstanding
Posted on Oct 11, 2024
Clean and comfortable hotel room. Great location.
Response from Property: Thank you very much for choosing The Splaisir Yokohama.We appreciate the compliments we received from our guests on the hotel's location and comfortable room environment.Our hotel's location, just a 3-minute walk from Yokohama Station, has been well received by many of our guests.We are very honored that you praised the cleanliness and sophistication of our rooms.We will continue to make every effort to create a hotel that is loved by our many guests.Thank you very much for your valuable contribution.We sincerely look forward to serving you again.Sotetsu Hotels The Splaisir Yokohama Front Desk
Anonymous User
Standard Twin
Stayed in Oct 2024
Travel with friends
7 review
Outstanding
Posted on Nov 1, 2024
The hotel is close to Yokohama Station. The only inconvenience is that you have to transfer to the elevator. The hotel lobby is on the 4th floor. There is a coffee shop. The bread and coffee are delicious. You can eat it before going out every day.
The room has large space, new and clean decoration, wet and dry toilets and baths are separated, and the design is very good. Very comfortable.
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Guest User
Standard Twin
Stayed in Oct 2024
Travel with friends
55 review
Amazing
Posted on Oct 18, 2024
I stayed here for the second time. The location is very convenient. The space is just right for two people. There are many delicious shops around the mall, which is very convenient. Overall, it is very good, but the price is a bit high on weekends.
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Response from Property: Thank you very much for staying at our hotel.
We are glad to hear that you had a great time during your stay.
Many guests appreciated the hotel's proximity to the city center, as they did not have to go far from the hotel to enjoy shopping and dining.
We look forward to welcoming you back to Yokohama and hope you will stay at our hotel again.
Sotetsu Hotels The Splaisir Yokohama Front Desk
CHIACHANG
Residential Twin
Stayed in Oct 2024
Family
17 review
Outstanding
Posted on Oct 23, 2024
The hotel is quite new and is located near Yokohama Station. For those who are not satisfied with staying in small and expensive hotels in Tokyo, this is a place worth considering!
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Response from Property: Thank you for staying at our hotel. We are happy to hear that you enjoyed your stay. Hotel rooms are suitable for long stays. Some rooms include a washing machine and kitchenette. We look forward to your next visit to Yokohama and hope you will stay in our rooms again. Sotetsu Hotels The Splaisir YokohamaFront Desk
Anonymous User
Deluxe King
Stayed in Sep 2024
Family
3 review
Posted on Sep 11, 2024
After staying in hotels for so many years, this is the first time I have come across a hotel that does not provide bottled water in the room.
Check-in is also semi-self-service, and the whole process is extremely unfriendly to foreign tourists and does not provide a convenient effect.
Because I stayed for two consecutive days, there was a room cleaning service, and the effect of the cleaning was that the pajamas brought by the guests were rolled up and thrown at the head of the bed. The pajamas you brought yourself were neatly folded and placed at the end of the bed. Such confusing behavior is really unpredictable.
In general, this service is not worth the price👎👎👎👎👎
I will never recommend friends around me to book this hotel
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Response from Property: Thank you very much for choosing Sotetsu Hotels The Splaisir Yokohama. Our entire hotel is equipped with a water purification system, and the water in the guest rooms is drinkable. Our "SOU BISUI" water tastes good and is gentle on the skin, and is well received. If you have a chance, give it a try. We apologize for any discomfort caused by the cleaning and check-in system. We will share your feedback with our employees to improve our operations and quality in the future. Thank you very much for your valuable contribution. Sotetsu Hotels The Splaisir Yokohama Front Desk
YOON TAEHO
Standard Double
Stayed in Sep 2024
Solo travelers
31 review
Very Good
Posted on Sep 8, 2024
It is a hotel close to Yokohama Station, but the location can be a bit difficult to find. It is a new hotel, so it is clean overall and the Wi-Fi speed is fast, which is good. The price is reasonable, but there are some disadvantages, such as self-check-in and non-provision of bottled water.
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Response from Property: I would like to take this opportunity to thank you for staying at Sotetsu Hotels The Splaisir Yokohama. I am also grateful for your high evaluation. I am sorry that you had difficulty finding the location. If you do not know how to get to the hotel, please call the hotel and the staff will guide you, so please feel free to contact us. Our hotel has adopted a water purification system, and all the water from the faucets in the guest rooms is purified water and can be drunk. It is well-received for its delicious taste, so please try it if you have the chance. Also, if you would like bottled water, you can buy it from the vending machine in the hotel. We will continue to make sincere efforts to provide our guests with a comfortable stay through further evolution and sustainability, so we would appreciate your continued support of our hotel. Thank you for leaving a review despite your busy schedule. Sotetsu Hotels The Splaisir Yokohama Front
Guest User
Residential Double
Stayed in Sep 2024
Solo travelers
22 review
Outstanding
Posted on Sep 8, 2024
The price/performance ratio is really good. It's a newly opened hotel, very new. Japanese hotels are all about the same regardless of star rating. It's very close to Yokohama Station. There's a coffee shop in the lobby where you can have breakfast. There's also Blue Bottle Coffee not far away. Ichiran Ramen and Haidilao are both within walking distance.
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Response from Property: Thank you very much for choosing Sotetsu Hotels The Splaisir Yokohama. We are delighted to receive your compliments on our hotel's location and facilities. We hope you will choose us again when you visit our hotel again. Thank you for taking time out of your busy schedule to write this review. Sotetsu Hotels The Splaisir Yokohama Front Desk
Guest User
Superior Double
Stayed in Sep 2024
Couples
8 review
Outstanding
Posted on Sep 3, 2024
The hotel facilities are very new and very close to Yokohama Station. Love that the shower and toilet are separate. The room is big, new and clean, and it's not a problem to put 2 large dishes in it. Will definitely stay again.
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Response from Property: Thank you very much for choosing Sotetsu Hotels Zasplasir Yokohama. We are glad that you were satisfied with your room environment, transportation from the station to the hotel, and many other aspects of the hotel. We look forward to your coming to our hotel again. Thank you for taking the time to write this review. Sotetsu Hotels Zasplasir Yokohama front desk
Guest User
Universal Double
Stayed in Aug 2024
Family
6 review
Very Good
Posted on Sep 3, 2024
The hotel is a semi-self-service type, and there will be staff to help you check in. The room is standard, and the bathroom is simple and comfortable. The breakfast included is also good, and the price is moderate.
The biggest problem with the hotel is how to walk accurately from Yokohama Station to the hotel without taking a detour - I personally think it is very difficult. We tried our best and still went wrong many times. Therefore, if you have a family and heavy luggage, it is recommended to choose carefully.
The hotel should provide a video or guide to and from Yokohama Station. Otherwise, it is really difficult. It is a flaw.
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Response from Property: Thank you very much for choosing Sotetsu Hotels Zasplasir Yokohama. We are happy to hear that you had a pleasant experience during your stay. However, we apologize for the inconvenience caused by the difficulty you encountered in finding your way to our hotel. We will share your feedback with you immediately and make every effort to improve it in the future. Thank you for taking the time to write this review. Sotetsu Hotels Zasplasir Yokohama front desk
Cathychan
Superior Double
Stayed in Aug 2024
Family
10 review
Very Good
Posted on Aug 30, 2024
The hotel is very new overall, with self-service check-in and self-driving parking lot a bit far away. It is surrounded by restaurants and very lively!
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Response from Property: Thank you very much for choosing Sotetsu Hotels Zasplasir Yokohama. We hope you enjoy your stay. We look forward to your coming to our hotel again. Thank you for taking the time out of your busy schedule to write this review. Yokohama Sotetsu Hotel Zasplasir front desk