1 Chome-31-2, Tsurumi Ward, Yokohama City, Kanagawa Prefecture, 230-0051, JapanView Hotel Details
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JR-EAST HOTEL METS YOKOHAMA TSURUMI Guest Reviews
4.7/5
Amazing
69 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.9
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All reviews(69)
Positive reviews(69)
Reviews with photos/video(15)
Clean and tidy(14)
Easy to get around(13)
Great service(11)
Near shopping area(9)
Convenient for shopping(8)
Awesome amenities(7)
Many dining options(6)
Would stay again(5)
Guest User
Single Room Non smoking
Stayed in May 2024
Couples
9 review
5.0/5
Outstanding
Posted on May 18, 2024
The location is excellent. The room is very clean. I enjoy staying in this hotel. 
Response from Property: Thank you very much for staying at JR East Hotel Mets Yokohama Tsurumi.We are very pleased to receive numerous compliments on the cleanliness of our guest rooms and our location. All of our staff will continue to strive to make the hotel a place where our guests can relax.We look forward to welcoming you again.Thank you very much for taking time out of your busy schedule to write this review.Manager Yoshida
Thomas X.
Single Room Non smoking
Stayed in Nov 2023
Solo travelers
29 review
5.0/5
Outstanding
Posted on Dec 6, 2023
Decent business hotel next to Tsurumi station. Prices could be lower and rooms larger, but it is what it is.
Response from Property: Thank you very much for using JR East Hotel Mets Yokohama Tsurumi.We will continue to strive to improve our services every day, aiming to be a hotel where our customers can relax.We look forward to serving you again.Thank you for taking the time out of your busy schedule to post a review.Manager Yoshida
Anonymous User
Single Room Non smoking
Stayed in Aug 2023
Couples
1 review
4.7/5
Amazing
Posted on Aug 6, 2023
We enjoyed our stay at the hotel. It was just within the station so it’s convenient to travel around. There are also a lot of shops around like pharmacy, convenience store and so on. They also have a lot of amenities in 3rd floor.
Response from Property: Thank you for using JR-East Hotel Mets Yokohama Tsurumi.All the staff are very happy to receive many compliments during your stay.Our hotel is located in a very privileged location, just a 1-minute walk from JR Tsurumi Station and Keikyu Tsurumi Station.It has been well received by many customers.We will continue to strive to improve our services every day so that we can provide our customers with a comfortable stay.We are looking forward to seeing you again.Thank you for taking time out of your busy schedule to write a review.Front Kawahara
Anonymous User
Single Room
Stayed in Dec 2022
Other
1 review
4.2/5
Very Good
Posted on Dec 24, 2022
Great access to Haneda airport, city of Tokyo and Yokohama. Good location for a one night transiting.
Response from Property: Thank you for booking with JR East.Our hotel is located in a very privileged location, just a 1-minute walk from JR Tsurumi Station and Keikyu Tsurumi Station.It has been well received by other customers.About 10 minutes from JR Tsurumi Station to Yokohama Station (JR Keihin Tohoku Line) orIt is easy to access, about 45 minutes from Haneda Airport (Tokyo International Airport) (Tokyo Monorail → Hamamatsucho transfer → JR Keihin Tohoku Line).We look forward to welcoming you again when you come to the area.Thank you for taking time out of your busy schedule to post.Front Shimada
Guest User
Single Room Non smoking
Stayed in Aug 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Aug 25, 2024
The transportation is very convenient! Just turn right when you get out of the subway. The hotel is also very clean and not noisy at all. Breakfast was eaten at Starbucks and the portion was very generous. Very recommendable.
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dolphinwangy
Twin Room, Smoking, for 2 Guests
Stayed in Aug 2024
Travel with friends
4 review
5.0/5
Outstanding
Posted on Aug 27, 2024
The location is very good, next to JR Tsurumi Station. The JR station is a big shopping mall, where you can eat, drink and shop. Check in by yourself, Chinese is available. Toiletries and skin care products are available at the front desk. Breakfast is at Starbucks next to it, 1200 yen for coffee and bread.
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Linxiaoxin725
Single Room-Smoking
Stayed in Aug 2024
Business travelers
11 review
5.0/5
Outstanding
Posted on Aug 9, 2024
The room is large and conveniently located, right in front of JR Tsurumi Station, but very quiet. The room is fully equipped, and the service desk on the third floor has self-service coffee, as well as a variety of tea and toiletries, which is a very good experience.
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6/7
Response from Property: Thank you very much for staying at JR East Mets Hotel Yokohama Tsurumi. We are delighted to receive your compliments on our facilities and equipment. We would like to thank you again. We will continue to work hard to continuously improve our services and make our hotel a relaxing place for our guests. Hope you will visit our hotel again. Thank you very much for taking time out of your busy schedule to write this review. Manager Yoshida
Guest User
Single Room Non smoking
Stayed in Jul 2024
Business travelers
6 review
4.2/5
Very Good
Posted on Jul 16, 2024
The location is good. Breakfast is Starbucks. It's not bad.
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Response from Property: Thank you very much for staying at JR East Hotel Mets Yokohama Tsurumi. We will do our best to satisfy our guests in the future and hope you will visit our hotel again. Thank you very much for taking the time out of your busy schedule to write this review. Manager Yoshida
Wahahalehehe
Single Room-Smoking
Stayed in Apr 2024
Solo travelers
93 review
5.0/5
Outstanding
Posted on May 3, 2024
The transportation is very convenient. The room is consistent with the picture. Clean and tidy.
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Response from Property: Thank you very much for staying at JR East Mets Hotel Yokohama Tsurumi.
Thank you for your compliment on the cleanliness of our room.
We are glad to see that you enjoyed your stay with us.
We look forward to seeing you again.
Manager Yoshida
Waimiwaimihong
Single Room Non smoking
Stayed in Feb 2024
Family
7 review
5.0/5
Outstanding
Posted on Mar 5, 2024
The room is small, but it's just for one night. Xiaogui is small but very clean, and it's very quiet even though it's next to a subway mall. The location of the hotel is very good, next to the subway station. There are also shopping malls and delicacies nearby, making it very convenient to travel and eat!
Original TextTranslated by Google
Response from Property: Thank you very much for staying at JR EAST HOTEL METS YOKOHAMA TSURUMI.
Our hotel is conveniently located just a 1-minute walk from JR Tsurumi Station and Keikyu Tsurumi Station.
There are many commercial areas around and convenient transportation, which has been well received by many customers.
All of our staff will continue to work hard to ensure customer satisfaction.
Thank you very much for taking the time to write a review despite your busy schedule.
Manager Yoshida
Jialing
Single Room Non smoking
Stayed in Aug 2024
Solo travelers
2 review
4.2/5
Very Good
Posted on Aug 7, 2024
The flight transferred to Narita Airport in the evening and arrived at almost ten o'clock. It was my first time staying at a JR East hotel and I was not familiar with the check-in machine. The night duty staff was cold and unsmiling, which made me feel stupid. The breakfast was a collaboration with Starbucks. It was ok. It was extremely painful to stay for five nights and eat for five days in a row. I was misled into booking breakfast for five days because the chef dressed as a chef appeared in the hotel breakfast photos uploaded on trip.com and mistakenly thought that the restaurant was attached to the hotel. Until one day, I met him at the counter. The Chinese-speaking staff reported to her that many people had complained, and other booking websites said that they cooperated with Starbucks. It seemed that trip.com misprinted it, which caused my wrong booking. I also had a section of the trip in downtown Tokyo that was also Jr. I hope East Japan Hotel won’t make any more mistakes.
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Response from Property: Thank you very much for choosing Yokohama Tsurumi JR East Hotel METS from many hotels. However, we would like to express our deepest apologies for the rudeness of our staff and any discomfort you may have experienced. We apologize for the inconvenience. Also thank you for pointing out that the photo on the booking website is incorrect. We have reviewed and corrected the erroneous photo immediately. We will continue to improve our services through a thorough re-education of our staff so that our guests will enjoy their stay with us. We hope you’ll visit JR East Hotel Mets Yokohama Tsurumi while you’re staying nearby. Thank you very much for taking the time from your busy schedule to write to us. Manager Yoshida
Jessiiiii
Single Room Non smoking
Stayed in Jul 2024
Travel with friends
1 review
4.0/5
Very Good
Posted on Aug 3, 2024
It is very convenient to be right next to the station. There are also supermarkets, restaurants and drugstores nearby. You can store your luggage after getting off the plane. The room is not big, so it is quite satisfactory. Overall, it is not bad.
Original TextTranslated by Google
Response from Property: Thank you very much for staying at JR East Mets Hotel Yokohama Tsurumi. Our hotel is strategically located, only a minute's walk from JR Tsurumi Station and Keikyu Tsurumi Station. It is surrounded by restaurants, convenience stores, supermarkets, pharmacies and many other commercial areas. The transportation is convenient and it is well received by guests. We will continue to work hard to improve our services every day and provide guests with a relaxing and enjoyable hotel experience. Hope you will visit our hotel again. Thank you for taking time out of your busy schedule to write this review. Manager Yoshida
Guest User
Single Room Non smoking
Stayed in Jul 2024
Other
2 review
4.2/5
Very Good
Posted on Jul 27, 2024
Good location. The room is relatively large in Japan, the service is also very good, and the Chinese service provided by a ********* girl at the front desk is very good. The room is fully equipped and looks clean and tidy. The only drawback is that there is no fresh air system in the room, and there is a strong smell of chemical fiber in the room. People who are allergic to the smell of chemical fiber should choose carefully.
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SherryHuang
Single Room Non smoking
Stayed in Jul 2024
Travel with friends
69 review
5.0/5
Outstanding
Posted on Jul 30, 2024
The room is not big but very clean. Although the hotel is not in the center of Yokohama, the price is much more affordable. It is only a 5-minute walk from Tsurumi Station. There are many restaurants around, which is very suitable for independent travel.
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Guest User
Single Room-Smoking
Stayed in Jul 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Jul 9, 2024
My flight was cancelled so I made a last minute reservation and stayed overnight, but the staff were very polite and I was very satisfied.