Hilton York Reviews

Hotel is situated right opposite Clifton tower and is conveniently located within. The city centre - walking distance to the Shambles and other attractions. The parking situation is problematic - although aware it is first come first served, there is nowhere available to park up and ask except the three spaces in front of the hotel and if taken, you end up circling the road for an absolutely age before a space becomes available. If no parking on site end up parking over the road on public car park which is inconvenient as keep having to work out when to renew. The cleanliness is a slight issue, we thought there was dust on surfaces but more likely to be cloth fibres from the cleaners but still don't expect shedding like this. Room was fine but did think bathroom was on the smaller side for a double deluxe room. Service in general was good - couldn't really fault.

Amazing from start to end Staff can not do enough for you nothing was too much trouble Beds amazing clean rooms Food drinks amazing

Location is extremely convenient to get to the sightseeing spots.

Definitely one of the worst stay experiences in my life. WOULD NOT RECOMMEND IT TO ANYONE! 1. Alarm set by the previous guest was not turned off by housekeeping. And it rang twice at around 6am. 2. Serious leakage in the toilet. Wet floor every time we showered. It was gloss walking on the wet tiles with bare feet. We had to cover the floor with bath towels. And it smelt moldy. 3. Ridiculous design. We can bear the old refurbishing. There were plenty sockets inside the room but none next to bed. We had to get off bed to get mobile charged after web browsing every single night. 4. There were heavy fire doors next to the lift. Imagine we had to pull over two heavy luggage while pushing the doors open. Again, ridiculous design! 5. Staff obviously not so helpful. I reflected these two problems to the receptionist when we checked out. The staff sent his apology but did not ask whether we need any assistance for taxi. Not professional at all! The only merit is that it is conveniently located. Nothing else!

Excellent little stopover here, clean & convenient - would recommend.

The hotel is centrally located. Staff service is. But rude and can be trained better. Rooms are nice and cozy but small in size. Overall okay experience.

Always a good stay

Location is great. Breakfast is varied and Fresh. Room was clean

Thoroughly recommend 👌

Great Location

facilities are kind of old

Came a little early & staff was nice enough to let us to our room. The location is great for all the touristic spots. You gotta stand on top of the bathtub if you wanna shower, thats the only disadvantage i see in this hotel.

great breakfast and location, rooms a little tired

I checked in and upgraded my room to Tower View. The room was quite big and clean. The location was great. It was right in front of the tower. One minute walk to the Castle Museum and close to Shambles Street. Almost every attraction was within 15 minutes' walk. York is worth visiting.