The Grand York Reviews

Response from Property: Dear Anonymous User,Thank you for your wonderful feedback on your recent stay with us. It's fantastic to hear that you enjoyed our convenient location and the modern, spacious rooms at The Grand.I appreciate your comments regarding the spa; we are continually looking to improve our facilities and services to enhance the guest experience. Your input is invaluable as we strive to maintain our status as the best Hotel in York.For your next visit, I would recommend exploring our culinary classes at The Cookery School. It’s a unique experience where you can learn new skills or refine your culinary techniques in a fun and engaging environment, adding another layer of enjoyment to your stay.We hope to welcome you back soon. Please do not hesitate to reach out to us when you are planning your return to York.With my kindest regards,Antoine EchassouxGuest Relations Supervisor

Response from Property: Dear Taynealy,Thank you for sharing your wonderful experience at The Grand! It's truly gratifying to hear that you found our Classic Double Room, staff, and services to perfection. Your kind words about our hotel's elegance, luxury, and prime location in the heart of York are greatly appreciated.Since you enjoyed our facilities so much, on your next visit, you might love to explore our Cookery School. It's a unique experience where you can engage in a culinary adventure, learning from our expert chefs. It's perfect for guests who appreciate fine cuisine and are looking for an engaging activity during their stay.We look forward to welcoming you back to The Grand. Should you plan another visit to York, please do not hesitate to reach out for any arrangements you might need.With my kindest regards,Antoine EchassouxGuest Relations The Grand, York

Response from Property: Dear Urban bliss,Thank you for your glowing review and for choosing to stay with us in one of our spacious Heritage Suites. It’s wonderful to hear that you enjoyed the convenience of our central location and the comfort of your suite.I'm delighted that your dining experience at our main restaurant, The Rise, was enjoyable, with our modern British cuisine enriched by a Yorkshire twist meeting your expectations.For your next visit, might I suggest exploring a class at our Cookery School? It’s a fantastic way to dive deeper into the culinary arts and learn how to create dishes with a local flair, led by experienced chefs in a state-of-the-art environment.We look forward to welcoming you back to The Grand. Please feel free to contact us when you are planning your next trip to York.With my kindest regards,Antoine EchassouxGuest Relations Supervisor

Response from Property: Dear quercio lee,Thank you for your lovely review. I am delighted to hear that you enjoyed the nice location, good service, and your overall experience at The Grand and in York. It’s wonderful to know that you had a relaxing time during your stay.For your next visit, I highly recommend making time to enjoy a massage at The Spa. Located in the hotel's former vaults, The Spa offers a tranquil escape with a range of indulgent treatments that will leave you feeling rejuvenated and pampered.Should you plan to return to York, please do not hesitate to reach out to us directly.With my kindest regards,NooraGuest Relations

Response from Property: Dear Chung Yin,Thank you for your kind review. I am delighted to hear that you had a very good stay in our Classic Double Room and that you found our customer service to be very nice. It's also wonderful to know that you enjoyed your dinner with us.For your next visit, I highly recommend trying a class at our Cookery School. It offers a variety of courses suitable for all skill levels and provides a fun and unique experience to enhance your stay.We look forward to welcoming you back to The Grand on your next trip to York.Kind regards,NooraGuest Relations

Response from Property: Dear Garry,Thank you for your succinct and positive review. I am thrilled to hear that you had an excellent stay and found The Grand to be a lovely hotel.On your next visit, I would recommend our fine dining experience at Legacy. Our three AA Rosette-awarded restaurant offers an exquisite eight-course tasting menu, featuring locally sourced, seasonal ingredients and expertly paired wines. It’s the perfect way to celebrate any special occasion or simply enjoy a luxurious culinary experience.Should you plan to return to York, please do not hesitate to reach out to us directly.With my kindest regards,NooraGuest Relations

Response from Property: Dear MrsCass85,Thank you for your glowing review of The Grand. It's wonderful to hear that you appreciated our beautiful hotel, convenient location, and the friendliness and attentiveness of our team. I'm also pleased that you found our rooms to be spacious and comfortable.We are delighted that you're planning to stay with us again. On your next visit, why not enhance your experience by joining a class at our Cookery School? It's a great opportunity to explore new culinary skills in a fun and engaging environment.We look forward to welcoming you back to The Grand. Please feel free to reach out when you are planning your return to York.With my kindest regards,Antoine EchassouxGuest Relations Supervisor

Response from Property: Dear Guest User,Thank you for taking the time to share your feedback on your recent stay in our Classic Twin Room. I am pleased to hear that you enjoyed the food and wine, and appreciated the attentive service provided by our team.I understand that you found the taps in the bathroom somewhat complex; I apologise for any inconvenience this may have caused. Please rest assured that we continually aim to provide intuitive and comfortable amenities for all our guests.Should you decide to visit us again, I would highly recommend experiencing our award-winning Afternoon Tea at The Rise. It’s the perfect way to enjoy a leisurely afternoon, with a contemporary twist on traditional favourites and stunning views over the city walls.Should you plan a return visit to York, please do not hesitate to reach out to us directly at the hotel. We would love to welcome you back and ensure your next experience is even more memorable.With my kindest regards,Antoine EchassouxGuest Relations Supervisor

Response from Property: Dear Helen,Thank you for your absolutely wonderful review! I am delighted to hear that you had such a fantastic stay with us in your Classic Double Room.I'm pleased that you enjoyed our spa facilities. Our spa, set in the hotel's former vaults, offers a tranquil escape and is indeed a wonderful place to relax and unwind.On your next visit, you might want to try our Cookery School, where you can enjoy a range of classes from international cuisines to specialty courses. It's a fun and unique experience perfect for enhancing your stay.We look forward to welcoming you back to The Grand soon.With my kindest regards,NooraGuest Relations

Response from Property: Dear KeoghBernie,Thank you for your wonderful review and for highlighting the top service, luxury ambience, and excellent food at The Grand. We are thrilled to hear that your stay met your expectations.I appreciate your feedback regarding the room heating. Please be assured that we take all comments seriously and are constantly looking for ways to enhance the comfort and satisfaction of our guests.On your next visit, you might like to indulge in a session at our Spa, located in the atmospheric former vaults of the hotel. It offers a tranquil retreat right in the heart of York, perfect for unwinding after a day exploring the city.We hope to have the pleasure of welcoming you back soon. Should you require any assistance in planning your return to York, please do reach out to us.With my kindest regards,Antoine EchassouxGuest Relations Supervisor

Response from Property: Dear Mashhood,I am thrilled to hear that your stay in our Executive Twin Room contributed to making your trip one of the best. Your kind remarks about the hospitality of our team and the beautiful atmosphere of the hotel are truly appreciated.Given your appreciation for our hotel's ambiance, I would suggest exploring The Spa at The Grand on your next visit. It offers a secluded and tranquil escape within our historic setting, ideal for relaxation and rejuvenation, enhancing the overall experience of your stay.We eagerly await the opportunity to welcome you and your wife back to The Grand. Should you plan another trip to York, please do not hesitate to contact us for any assistance you might need.With my kindest regards,Antoine EchassouxGuest Relations The Grand, York

Response from Property: Dear JohnnyAkira,Thank you for your lovely feedback about your stay at The Grand. I'm delighted to know that you found the room spacious, and the bed comfortable and clean, making your experience in York a memorable one.Given your appreciation for our comfortable accommodations, on your next visit, you might enjoy exploring The Spa at The Grand. It's the perfect place to relax and rejuvenate, offering a range of indulgent treatments and facilities, including a 14-metre swimming pool, spa whirlpool, and a Nordic dry sauna, complementing the comfort and luxury of your room.We would be thrilled to welcome you back should you decide to visit York again. Please feel free to reach out for any assistance with your future booking or to explore more of what The Grand has to offer.With my kindest regards,Antoine EchassouxGuest Relations, The Grand, York

Response from Property: Dear Guest,Thank you for your positive review. I am delighted to hear that you enjoyed your stay in our Classic Double Room and found our location convenient for both the station and local attractions.For your next visit, I recommend experiencing Afternoon Tea at The Rise. It’s a delightful way to enjoy a variety of sweet and savoury treats while taking in the beautiful views over the city walls.We look forward to welcoming you back to The Grand on your future visits to York.Kindest regards,NooraGuest Relations