Not great, but you already know that
I called ahead to let them know we'd be arriving later in the evening
When we arrived (5 mins earlier than I'd called to inform them) the attendant was unbelievably slow and, frankly, very limited grasp of why a guest would like to sleep at night. We had to wait 20 mins to get into our room, although I never grasped what we were waiting for, since there was no one in front of us in a line.