Oku Yugawara Sansuirou

The hotel is very comfortable, the facilities are very good, the sanitation is very clean, the environment is beautiful, and the service is superb

とてもよい一泊を過ごさせて頂きました。ビュッフェではないお料理を望んでいたので、とても満足させて頂きました、ありがとうございました。

到着時、チェックインまでのサービスがあまりにもよくありませんでした。 食事処の担当スタッフさんは親切に対応してくれました。 建物が古いため、浴場や館内を含め、階段、段差が多く、足の悪い方には泊まり辛いかもしれません。 部屋は空調が集中方式のため温度設定ができませんでした。窓は開きませんでした。布団は寝心地良かったです。 食事は色々地元・周辺地域食材を織り交ぜて使っているようですが、夕食時の釜焚きご飯がベチャベチャでした。朝食で食べたアジの干物は美味しくいただきました。 メニューは読みづらかったので表示の仕方は工夫が必要だと思います。 色々改装されて、まだ途中なのかもしれませんが、部屋はまだ手付かずらしく、建付けが悪く、部屋のふすまは閉めようとしたら外れました。 大浴場（内湯）は浴室の雰囲気は良かったですが洗い場が少し匂いました。また、脱衣所から浴室までもそれなりの段数の階段があります。屋上階の露天風呂は階段でしかいけないため、足の悪い方は利用が難しいと思います。眺めは良かったです。屋上階の露天風呂には小さいですがサウナと水風呂がありました。

I stayed here to celebrate my birthday. I wanted to relax, so I requested a room with an open-air bath, but there was a small problem, which was disappointing... But! The service after that was what you would expect from a first-class inn. After arriving, I was able to enjoy the open-air bath on the roof while watching the sunset over the edge of the mountain and the trajectory of airplanes heading west. I love Yugawara because of the good quality of the spring water, and the forest bathing effect of the location surrounded by mountains made it more relaxing than ever, and it was the most luxurious and blissful time. The open-air bath on the roof was extremely comfortable, and since I stayed on a Friday, there were not many other guests, so I had the large bath all to myself for a while. We had dinner and breakfast at the venue, but there was a staff member at the table seating in the private room. The wet conversation was also fun, and I felt that it added even more to the delicious food. Later, there was a small problem with the bath in the room later in the day, but the assistant manager dealt with it politely despite it being late at night, and the service afterwards was what you would expect from a first-class inn. The inn itself is a little old because it is a long-established establishment, and we had to change elevators to get from our room to the dining venue, which was confusing in places, but it was clean, the food was delicious as I mentioned earlier, and we had a great time, so we were very satisfied. There were many Western guests, and they were all well-mannered, so we were able to spend a comfortable time there. In addition to the polite hospitality, the service you would expect from a first-class inn is truly impressive. We are already talking about returning in another season. There are many good inns in Okuyugawara, but I think this is one in particular that you will definitely be satisfied with.

As part of a tour organized by Club Med Découvertes, I spent one night (March 31, 2023) in this ryokan. I occupied room 242. The establishment seems at the end of the world. The hotel itself has no particular charm, it is a modern building located in a narrow valley. The reception is ordinary. It seems that there are not many people at reception and generally one wonders where the staff is. It is therefore impossible to get information or help. Signage is non-existent or very confusing and it is easy to get lost in a maze of corridors. Once you arrive, we give you some advice: dress up in a kimono. The one in my room is a child's kimono! So a good point for being ridiculous. The room in question, although it is large (a large room with coffee tables, where a tatami and a futon will be deployed for the night, another small room, a separate toilet, a bathroom) is totally uncomfortable. It's low in the ceiling and as I'm tall I bumped into it a lot of times, or you have to walk bent over. Impossible to open the windows or take advantage of a mini terrace. The equipment is minimal: safe, empty minibar, no wifi everywhere, air conditioner that must be unplugged to have an electrical outlet near where you have to sleep, no bedside lamp, nothing to hang your things on. , insufficient pillows, no large bath towel, ... The comfort is really very basic. The bathroom includes a sink, a shower whose shower head cannot be hung at eye level, a sort of tray for enjoying the thermal waters. There is only one small towel, which is very insufficient. The only positive point is that it's quiet. The dinner was very average, although I must admit that efforts had been made to satisfy us with a menu containing I don't know how many dishes. The breakfast is Japanese, so not suited to my tastes. There is no bar. I didn't try the onsen, not being at all ready to walk around naked in front of strangers. In summary, and as far as I am concerned (I understand very well that one could have a different opinion), this night is more folklore than hotel business. And I think the quality/price ratio is catastrophic, when you see the price of the night on online reservation sites. At this price you can find a 4 or 5* hotel without any problem. I will never try a similar experience when I return to Japan.

還暦祝いで仲間と来ました。半露天風呂が温泉だと思っていたら、大浴場だけ温泉でした。お値段は、安くないので、ちょっとがっかりしましたが、大浴場は、良いと思います。８階は、男女入替えで2階は、男性、女性用とあります。夕方５時から一時間だけ生ビールの無料サービスや、コーヒーや紅茶はいつでも飲めますが、食後のデザートサービス等は、良かったです。　今は、改修工事中で、残念でしたが、旅館のお気遣いは、ありました。 　リピーターは、多いようです。