Susan
December 30, 2022
No response regarding left item
My overall score would have been higher if I had received a response from the hotel regarding an item of clothing I left there. I knew most of the staff spoke no English, this was not a problem we spoke basic spanish. But when I call them to ask about the forgotten item, I was told that someone would call me back, it didn't happen. I also tried contacting them through the ********* app and received no response. I hope the hotel sees this review and contacts me. Overall the stay was good, the food and service in the restaurant is good too. The staff are friendly and helpful. My husband and I travel south at Christmas and we stayed in the hotel on the start of our journey and on our return. I would like to return to the hotel again but only if my messages are returned.