Bahnhofstrasse 22, Zermatt, Canton of Valais, 3920, SwitzerlandView Hotel Details
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Hotel Derby Guest Reviews
4.4/5
Very Good
118 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.2
Service4.3
Cleanliness4.5
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All reviews(118)
Positive reviews(18)
Reviews with photos/video(10)
Clean and tidy(8)
Awesome rooms(7)
Great location(7)
Convenient location(6)
Delicious breakfast(5)
Awesome stay(4)
Enthusiastic owner(4)
Guest User
Double Room Arve
Stayed in Nov 2024
Family
6 review
4.2/5
Very Good
Posted on Dec 21, 2024
Super nice hotel room, new and clean, with a very cottage vibe. Breakfast can have a slightly wider spread if possible. Hotel does not give amenities like toothbrush, kettle, shower cap. Still a great place to stay with a great view!
Guest User
Familyroom Arve
Stayed in Nov 2024
Family
1 review
4.7/5
Amazing
Posted on Dec 19, 2024
Kristiane checked us in, and out of the hotel. She's the most attentive person so far that I've met, among the hotels that I have stayed in. Not only that, she got our issues fixed within the day, with a good sense of humour. The hotel breakfast was above average, some selection of cheeses, ham, salami, yoghurt, and drinks dispensed from the machine. I chose this hotel as it was close to Zermatt Bahnhof, and I did not regret it. A relatively new hotel, with a faint smell of wood in the room. The heating in the room can be a wee bit stronger, it means the insulation is good while we tuned down the central heating throughout our stay when the external temp is subzero. It's a gorgeous hotel, I have a narrow window view of the Matterhorn. Not to mention that the hotel is right next to McDonald's and two coffee shops. Overall, it was a splendid experience for us staying at Derby. If you were guessing, this isn't a sponsored review. We were just very happy travellers.
Guest User
Family Double Room (Arve Plus 2 - Kajütenbett)
Stayed in Sep 2023
Couples
59 review
5.0/5
Outstanding
Posted on Oct 27, 2023
Clean and big room , good breakfast offer, walking distance to town , will be back
Guest User
Family Double Room (Arve Plus 2 - Kajütenbett)
Stayed in Jul 2023
Family
1 review
4.5/5
Great
Posted on Sep 14, 2023
The hotel is located in the best location walkable from the Zermatt main station easy to find food and drinks, close to coop and the hotel have nice terrace in front that u can sit for people watching our room had nice view of
matterhorn comfortable bed. With moon roof
Guest User
Family Double Room (Arve Plus 2 - Kajütenbett)
Stayed in Jan 2023
Family
8 review
3.0/5
Posted on Feb 19, 2023
In the zermatt town near the train station
No food in room
Room is small but acceptable
Just one night there for zermatt, if one day trip can just stay Tasch
Guest User
Familyroom Arve
Stayed in Apr 2022
Family
4 review
5.0/5
Outstanding
Posted on May 4, 2022
Great location and nice breakfast ! 3 minutes walk from station , clean , best breakfast provided
Haky
Double Room Single Use, 1 Bedroom (Arve)
Stayed in Oct 2022
Business travelers
65 review
4.2/5
Very Good
Posted on Nov 10, 2022
Nice and clean very good location 2 nins walk by station.
Guest User
Familyroom Arve
Stayed in Sep 2022
Family
2 review
4.2/5
Very Good
Posted on Oct 16, 2022
A friendly and welcoming reception staff
Guest User
Family Double Room (Arve Plus 2 - Kajütenbett)
Stayed in May 2024
Family
6 review
5.0/5
Outstanding
Posted on Jul 11, 2024
Best location, clean accommodations, and delicious breakfast.
Our extended family of 7 rested and traveled very well.
If I go to Zermatt again, I would like to stay again.
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Guest User
Family Double Room (Arve Plus 2 - Kajütenbett)
Stayed in Apr 2024
Travel with friends
2 review
4.7/5
Amazing
Posted on May 21, 2024
Very well located hotel, with pretty renovated rooms. Friendly staff! Some facilities are missing in the room, such as tea and coffee. The pillows are not very comfortable.
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Guest User
Double Room Arve
Stayed in Mar 2024
Couples
10 review
4.0/5
Very Good
Posted on May 9, 2024
The location is very close to the station, easy to reach by car, and not far from the attractions. The breakfast is simple, as you can imagine. The room is of a medium distance and can store luggage.
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Tinghan
Double Room Arve
Stayed in Mar 2024
Couples
3 review
5.0/5
Outstanding
Posted on May 6, 2024
Breakfast is good, but the amount provided to guests is fixed. If you eat too late, you will run out of food.
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JUNGYU
Family Double Room (Arve Plus 2 - Kajütenbett)
Stayed in Sep 2023
Family
5 review
4.2/5
Very Good
Posted on Oct 18, 2023
1. The location is great, it takes about 3 minutes to walk from the station to the hotel
2. The attitude of the counter is friendly and professional
3. Discounts are available for dining in the restaurant after check-in
4. Judging from the price of a four-person room, the C/P value is very high. The room feels like it has been renovated and has a light wood fragrance.
5. Unfortunately, most hotels in Switzerland don’t seem to have refrigerators.
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Bern~
Double Room Arve
Stayed in Aug 2023
Solo travelers
7 review
4.7/5
Amazing
Posted on Oct 15, 2023
The hotel is a four-minute walk from Zermatt train station, just on the main street, with a Derby restaurant downstairs. The room has a balcony, and you can see the lively scene on the main street, but not the mountains (picture 1). The hotel facilities are very new, but there is a faint smell of newly decorated wooden furniture. Although we use very good and brand-new hansgrohe faucets and shower facilities, the hot and cold water is uneven... In addition, you can enjoy a discount in the restaurant downstairs by showing your hotel room card and information, but the restaurant is not very delicious (picture 2) )
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コントレイルshiContrailshifeijiyun
Double Room Single Use, 1 Bedroom (Arve)
Stayed in Jul 2023
Solo travelers
3 review
4.5/5
Great
Posted on Sep 21, 2023
Location: Excellent, right on the main street of the town, just a two-minute walk from the Zermatt train station. Next to it is McDonald's, my regular canteen in town. It's not far from a pretty big coop in the town.
Hotel facilities: Although the hotel's entrance and front desk look small and dated, the hotel rooms are good and should have been renovated in the past year or two. The facilities are new and clean. Although there are only Swiss-standard sockets in the room, there are USB-C charging ports on the bedside and table, which can also charge mobile phones and tablets. The hotel's toiletries are relatively average. There is only one bottle available. The container looks new and nice, but there is no label. It is probably some cheap two-in-one shampoo and shower gel. Also note that there is no hot water kettle in the room (I thought it might be because the altitude is relatively high and I am worried about boiling water and causing problems?)
Hotel breakfast: terrible, all cold food, and you have to put the eggs in the egg cooker to cook yourself. My suggestion is to go out and have breakfast at the McDonald's next door.
Service: Not bad, but the check-out time is relatively early.