Guest User
November 1, 2024
The hotel is good, in line with the 4-star rating. The location is also good. It is not far from the main station, rail station and cable car station. The room can directly see the Matterhorn. However, the only drawback is the poor quality and attitude of the service staff. good! The receptionist at the counter had a condescending attitude, and clearly stated that there was a shuttle service, but when asked for it, he denied that it was not available. The house keeping did not tidy up the room until 4 pm, and it was improved the next day after being told. The breakfast buffet was okay, but some of the waiters and waitresses also had very bad attitudes. Even if the meals were gone, they were not replenished.
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