Hampton by Hilton Zhangjiajie National Forest Park Reviews
Hampton by Hilton Zhangjiajie National Forest Park
Wulingyuan District, Zhangjiajie, Hunan, ChinaView Hotel Details
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Hampton by Hilton Zhangjiajie National Forest Park Guest Reviews
4.7/5
Outstanding
162 review
Verified reviewsLocation4.8
Amenities4.7
Service4.7
Cleanliness4.8
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All reviews(162)
Positive reviews(161)
Reviews with photos/video(41)
Delicious breakfast(26)
Awesome amenities(21)
Convenient location(17)
Classy environment(14)
Friendly front desk staff(11)
Close to amusement park(8)
Loved the view(7)
Many amenities(7)
Negative reviews(1)
Gagash
2 Twin Beds Superior Room Mountain View
Stayed in Sep 2024
Travel with friends
7 review
Outstanding
Posted on Sep 22, 2024
Great hotel with delicious breakfast and a great variety.
We used their tour guide miss Yan to visit tianzi mountain, shilihualang, konhzhongtianyuan, yuanjiajieafanda and jrlonggongyuan.
I she took us everywhere and gave clear instructions with excellent information of the local area.
Highly recommended.
很棒的酒店，早餐美味，品种丰富。
我们请了他们的导游闫小姐参观天子山、十里画廊、空中田园、袁家界阿凡达和贺龙公园。
她带我们到处走走，给我们提供了清晰的指示，并提供了当地地区的丰富信息。
强烈推荐。
6/7
Response from Property: Dear guests, thank you for your affirmation. In order to provide you with a more meticulous and thoughtful service experience, we will launch more new services, so that you who pursue excellence will feel as comfortable and convenient as at home even when traveling. Satisfaction has only a starting point, but no end. We will look forward to your next visit with sincerity, honesty, care and love. I wish you a good mood every day!
Zicheng Liu (Louis)
2 Twin Beds Superior Deluxe Room Mountain View
Stayed in Sep 2024
Family
1 review
Outstanding
Posted on Sep 13, 2024
Been travelling multiple cities in China, this is the best hotel I've stayed so far, excellent service provided by all hotel staffs, polite, kind, helping all guests arrange their trips for free (if needed), provide suggestions of local food and must sees, hotel is super clean, room has great view, I will say the best thing I experienced in Zhangjiajie is staying at this hotel, I like this hotel more than the nature in here
Great work team, hope all the best to you all
Response from Property: Dear Huanyou, hello! Thank you very much for choosing to stay in our hotel and sharing your stay experience. We are very happy to hear that you have given positive comments on our hygiene. We are committed to providing every guest with a comfortable and convenient accommodation experience. Our staff will try their best to provide every guest with thoughtful service and make you feel the warmth of home. Your satisfaction is our greatest motivation and honor. We will continue to work hard to provide you with better service. Huan Xiaopeng looks forward to seeing you again!
Guest User
King Superior Room Mountain View
Stayed in Oct 2024
Solo travelers
1 review
Outstanding
Posted on Oct 12, 2024
Miu Miu is an invaluable presence at hotel in Hampton by hilton. , significantly enhancing the visitor experience. Her fluency in English bridges cultural gaps, allowing guests to connect effortlessly. Miu Miu’s local insights and personalized recommendations are essential, ensuring that every visitor feels welcomed and truly cared for. Her friendly and professional demeanor not only makes her a vital point of contact but also fosters a warm, inviting atmosphere that guests cherish.
Guest User
King Guest Room Mountain View
Stayed in Oct 2024
Travel with friends
3 review
Very Good
Posted on Oct 10, 2024
the hotel is very beautiful and new, very convenient location, not far from the east gate, breakfasts are delicious.
the attitude of the staff at the international hotel is very upsetting, for some reason they convince guests that Laowai is normal, and this is in the international hotel chain Hilton. However, the manager Miu Miu (the only person in the hotel who speaks English) helped us a lot in navigating the city, thanks to her for that
Guest User
King Superior Room Mountain View
Stayed in Oct 2024
Family
2 review
Outstanding
Posted on Oct 4, 2024
Everything was perfect, personnel is so friendly. Especially ! want to say special thanks to Ms.Miu Miu for her helps during our stay.
Keviiin
King Superior Room Mountain View
Stayed in Sep 2024
Travel with friends
15 review
Posted on Sep 30, 2024
It would be amazing if there would be at least one Receptionist knowing English Language.
First time in such a city could be really challenging due to the language barrier. For a foreigner having a person that can help out clearing some questions would turn the staycation in a very positive way!.
Also, the room had some death insects on the floor.
Response from Property: Dear，Thank you for your sincere feedback. The hotel will strive to improve the details and look forward to meeting you again
Guest User
King Superior Room Mountain View
Stayed in Sep 2024
Family
2 review
Outstanding
Posted on Sep 24, 2024
Fantastic stay at this new hotel. The room was clean and modern. Location very good. Staff very courteous and helpful. Special mention to Ms Miu Miu who helped us plan our daily itinerary to visit the zjj park. She helped us get didi (Uber) to various locations and also recommended some very good restaurants for our dinner. She is truly a gem to this newly opened hotel.
Guest User
King Superior Room Mountain View
Stayed in Sep 2024
Solo travelers
5 review
Outstanding
Posted on Sep 13, 2024
very clean and comfortable.
MiuMiu help a lot to book a hotel and arrange the guide. thanks.
Guest User
King Superior Room Mountain View
Stayed in Sep 2024
Couples
1 review
Outstanding
Posted on Sep 17, 2024
G reat
qiuwang1007
King Superior Room Mountain View
Stayed in Oct 2024
Family
10 review
Outstanding
Posted on Oct 11, 2024
I contacted the housekeeper before I even checked in. He was very meticulous and responsible.
The room is also very clean and the environment is good
There are drinks, hot water and ice cream in the lobby
The breakfast is also very rich. I will recommend it to my friends.
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alexaiyi
King Superior Deluxe Room Mountain View
Stayed in Oct 2024
Couples
2 review
Outstanding
Posted on Oct 10, 2024
Everything was pretty good. I didn’t have any in-depth experience with room service, so I just stayed for one night. The hotel is not far from the Forest Park, and there are a lot of delicious food around. Overall, I’m satisfied. The housekeeper Huanhuan introduced how to play in the Forest Park. Helped me book discounted tickets, good review
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Chuanxilaolv
2 Twin Beds Superior Deluxe Room Mountain View
Stayed in Oct 2024
Couples
27 review
Outstanding
Posted on Oct 9, 2024
Convenient transportation, just opposite the Tianmen Mountain Cableway Station
Dining is convenient, with various restaurants downstairs
Clean and hygienic, overall the standard of Hampton
Worth staying again
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Piaoapiaoa
2 Twin Beds Superior Deluxe Room Mountain View
Stayed in Oct 2024
Family
89 review
Outstanding
Posted on Oct 9, 2024
酒店地理位置優越，緊鄰魅力湘西演出場地，離東門很近！ The hotel breakfast is very rich, the service is very enthusiastic, it feels very good, it is worth recommending 👍
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Response from Property: Three thousand strange peaks rise from the ground, and 800 beautiful water cages are covered with smoke and clouds. Is this the best interpretation of Zhangjiajie National Forest Park? The consistent Huan Xiaopeng looks forward to your visit again.
Guest User
King Superior Deluxe Room Mountain View
Stayed in Oct 2024
Family
4 review
Outstanding
Posted on Oct 5, 2024
The location of the hotel is very good, and the butler service is very considerate. The careful planning of the itinerary by the butler Jiaojiao Pengpeng saved us a lot of worry during the National Day trip. Just in time for my birthday, the hotel also arranged a cake for me and arranged a customized route tour guide Tang Haixia , the full service was also very meticulous and in place. All in all, it was a very satisfying trip.
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Response from Property: Dear guests: Thank you for your recognition of us. In order to provide you with a more meticulous and thoughtful service experience, we will launch more new services so that you who pursue excellence will feel as comfortable and at home even when you are traveling. Convenient. Satisfaction only has a starting point and no end point. We will look forward to your next visit with sincerity, sincerity, heart and love. I wish you a good mood every day!
Guest User
2 Twin Beds Superior Deluxe Room Mountain View
Stayed in Oct 2024
Family
10 review
Outstanding
Posted on Oct 3, 2024
If you drive to a scenic spot, you prefer to choose Hilton, which is more guaranteed. The room at the Hampton by Hilton Zhangjiajie International Forest Park is not big, but the location and service are great. I was worried about the long queues when I went to Zhangjiajie Forest Park on October 1st. The package and route recommended by the housekeeper Huanhuan and the housekeeper I met at the front desk the next morning were very suitable. I had a good time going up and down the mountain in a day and a half, without queuing and not many people. It was really comfortable!
Original TextTranslated by Google
Response from Property: Dear guests, thank you for your affirmation. In order to provide you with a more meticulous and thoughtful service experience, we will launch more new services, so that you who pursue excellence will feel as comfortable and convenient as at home even when traveling. Satisfaction has only a starting point, but no end. We will look forward to your next visit with sincerity, honesty, care and love. I wish you a good mood every day!