Zhangjiajie Xiangyun International Hotel Reviews

Response from Property: Dear distinguished guests, hello! Starting from August 1, 2022, we have changed our name from Hilton Hotel to Xiangyun International Hotel. Thank you very much for your stay and praise! I am very happy to bring you a wonderful time on your trip. Your praise has given the hotel great encouragement and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back and experience it again, and wish you a happy life!

Response from Property: Dear distinguished guests, hello! Starting from August 1, 2022, we have changed our name from Hilton Hotel to Xiangyun International Hotel. Thank you for staying in the hotel and sharing. I am glad that every aspect of the hotel has been recognized by you. Through your meticulous description, I can feel the happiness brought to you by this journey. This is what we service providers have always pursued. This will also become our motivation to continue to work hard and make progress. We look forward to serving you next time!

Response from Property: Thank you very much for your review of our hotel! We are glad to hear that you have a good overall impression of our hotel. Although the facilities are a bit old, we have been working hard to maintain them to ensure that guests can enjoy a comfortable environment. Regarding the problem of parking spaces being tight, we will take measures to improve it as soon as possible to better serve our guests. At the same time, we are also very grateful for your praise, especially your love for the mung bean powder for our breakfast. We will continue to work hard to improve the quality of catering and bring you a better experience. Thank you again for your support and understanding, and look forward to your next visit!

Response from Property: We are very sorry to hear that you are dissatisfied with your experience in our hotel. We are well aware that your feedback is very important to us and we will immediately start to improve it. Regarding the problems you mentioned about the front desk service, room facilities, sanitary conditions and breakfast room, we are deeply sorry. This is not the standard we expect to provide to our guests. We will immediately conduct an internal investigation and make corrections to the relevant issues. At the same time, we thank you for your valuable suggestions. We will work hard to improve the quality of service and ensure that every guest can enjoy a comfortable and clean accommodation environment. We apologize to you again and look forward to the opportunity to provide you with better service.

Response from Property: Dear guest, First of all, thank you very much for your valuable comments. We attach great importance to your feedback and are deeply sorry for the inconvenience caused to you during your stay. Regarding the problems you mentioned, such as the old facilities, poor sound insulation, and general hygiene, we have taken note and will immediately start to rectify and improve them. We plan to update and maintain some facilities to improve the sound insulation effect and strengthen the sanitation and cleaning work to ensure that you can have a more comfortable and tidy environment next time you stay. At the same time, we also noticed the problem of the bathroom door, which is indeed our negligence. We will repair it as soon as possible to ensure that you can use it normally next time you stay. Regarding the problem you mentioned that some seats are broken and dirty, we are deeply sorry. This may be due to daily wear and tear. We have arranged professionals to inspect and repair them to ensure the cleanliness and comfort of the seats. Regarding the problem of hasty parking layout and too few parking spaces, we understand that this has caused you inconvenience. We are actively looking for solutions, including increasing parking spaces and optimizing parking layout to better meet the needs of guests. Regarding the room rate, we understand your concerns. Our room rates are determined based on market conditions and a comprehensive consideration of many factors such as hotel facilities and services. Although our facilities are a bit old, we have been working hard to improve the quality of service and guest experience, and I hope you can understand. Finally, we are glad that you like our river view and floor-to-ceiling windows, as well as the convenient supermarket, KTV and foot bath shop downstairs. We will continue to maintain these advantages and work hard to improve the shortcomings to provide you with a better stay experience. Thank you again for your feedback and support, and look forward to your next visit!