Tianmen Villa

Tianmen Villa Reviews

Tianmen Villa

No. 1 Jichang Street, Yongding District, Zhangjiajie, Hunan, ChinaView Hotel Details
Tianmen Villa
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Tianmen Villa Guest Reviews

4.7/5
Outstanding
160 review
Verified reviews
Location4.8
Amenities4.7
Service4.6
Cleanliness4.7
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All reviews(160)
Positive reviews(158)
Reviews with photos/video(90)
Classy environment(68)
Loved the view(29)
Convenient location(28)
Easy to get around(19)
Close to airport(18)
Tasty food(16)
Awesome amenities(10)
Many amenities(6)
Negative reviews(2)
Ross Cartwright
Standard Queen Room
Stayed in Sep 2024
Travel with friends
1 review
4.5/5
Great
Posted on Sep 6, 2024
Friendly staff even though they're aren't good in English,very good breakfast. Comfy bed.
swisstourist
Standard Queen Room
Stayed in May 2024
Solo travelers
11 review
1.7/5
Posted on Jul 31, 2024
The Location is on a Hill but really near the Airport. I had to wait 15-30 minutes to check in and also check out the hotel because there was like never a person and the reception. The rooms havent got any proper toilets just the holes and the bed sheets had a lot of stains… But the little resort where the appartmenta located where really beautiful with the lights and stuff. Litarally noone spooke english
Anonymous User
Standard Queen Room
Stayed in Sep 2023
Solo travelers
12 review
4.0/5
Very Good
Posted on Sep 17, 2023
It was a decent stay, close to the airport (they offer free pick up and drop off) and short taxi drive to Tianmen Mountain. The driver offered to take me to Zhangjiajie National Park for 300 yuan which is over priced. I also asked him if breakfast was an option for an add on and he said no but the lady at reception said I had free breakfast included (I had missed out on two breakfasts because he said no). The floor wasn’t that clean and I didn’t want to walk bare foot, and there was also hair in the sink that wasn’t mine. But if you need a place to stay which is close to the airport than this place will do just fine!
Response from Property: I don’t understand haha. I don’t understand English. It’s terrible to be uneducated. Fortunately, I can translate. Thank you very much for the sharing and suggestions from international friends. We will continue to work hard to improve the things we didn’t do well. The price of a private car to and from Forest Park is 300. You can choose it freely! Breakfast is not available when booking a room!
BusisoEustaceMbekezeli
Standard Queen Room
Stayed in Oct 2022
Travel with friends
4 review
5.0/5
Outstanding
Posted on Oct 2, 2022
The nice traditional Chinese hotel is ideally located about 10 minutes from the airport so it’s perfect to stay in soon after landing in Zhangjiajie. With a call, hotel will arrange a pick up service for you which is convenient as taxis are hard to come by in the evening. The hotel overlooks the airport so you can see the planes take off and land, which is a nice view to go out to. The housekeepers are kind, helpful and very attentive. If you want to communicate with them though best have a translation app ready as they’re not fluent in English. Amazing service though once you cross the language barrier! Rooms are clean and wifi is good! Environment is quite homely and feels like you’re in China. Would definitely recommend. One thing I would recommend is to NOT use Didi to get there. The route in the app is off road and drivers get lost.
Irina or Ailin
Standard Queen Room
Stayed in Oct 2022
Travel with friends
22 review
5.0/5
Outstanding
Posted on Oct 2, 2022
Very nice and cozy hotel! It’s right by the airport, the hotel can pick you up for free. The lady is very nice. They told us a story, that once they couldn’t communicate with a foreigner due to a language barrier, and there was a misunderstanding. The foreigner didn’t understand he will be picked by the hotel’s car, and climbed up by himself. While the owners couldn’t use the translator to explain that they will pick him up. So they got a 1 star feedback, which very unfair. So please use the Baidu translator, the owners are very nice people 😊 Also they upgraded our room to a bigger a better one😇
Dima Samoilovych
Standard Queen Room
Stayed in Aug 2022
Other
9 review
3.0/5
Posted on Aug 6, 2022
Hotel itself looks not bad . Location seemed to be good , but every time you call didi - all the drivers drive you by weird roads which are always on construction . So 10 min trip May lasts hour or more ( mine was 1.5 hour) Any person in stuff don’t speak or understand English , so they were not helpful with necessities. And final . My flight was early morning and I noticed hotel stuff in advance about early check out . Morning , I realized that all gates are closed and I can’t get out . So I climbed over the wall to set myself free. I would not recommend this stay
Lingziyou
Sunshine Deluxe Room - Courtyard-View (2 beds)
Stayed in Nov 2023
Travel with friends
10 review
5.0/5
Outstanding
Posted on Nov 6, 2023
The environment is nice, with a farmhouse style and a warm feeling. Suitable for family travel. There are restaurants and children's entertainment facilities inside, which is quite convenient. Airport pick-up service is available
Original TextTranslated by Google
Response from Property: Dear guests: Thank you for your recognition, welcome to come again next time!
DAVIDzongcai
Osmanthus Garden Soft Sign Family Room
Stayed in Aug 2023
Family
38 review
4.7/5
Amazing
Posted on Aug 20, 2023
The location of the hotel is a bit remote, next to the airport, you have the opportunity to watch planes take off and land, but the scenery here is definitely good. Facilities: Very complete! There are things to play, see, and read! But the service is a bit backward! Need to improve
Original TextTranslated by Google
Response from Property: Yes, our location is relatively close to the airport, 5 kilometers away from the city and Tianmen Mountain Cableway. It is relatively inconvenient to travel by Didi. This is a flaw. But we will make up for it in other ways. Thank you for your comments on the service. We will work hard to correct it and do better! Thank you very much for your sharing and comments. Thank you for having you. Tianmen Villa looks forward to your visit again to witness our growth!
Guest User
Standard Queen Room
Stayed in Aug 2023
Travel with friends
2 review
5.0/5
Outstanding
Posted on Aug 26, 2023
The room is very clean and hygienic, the environment is beautiful, the breakfast is delicious, and it is very close to Tianmen Mountain, Zhangjiajie West Station, and the airport, only ten minutes away. The air is good and the environment is good. Next time I go to Zhangjiajie, I will book here again.
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6/9
Response from Property: Thank you very much for sharing and affirmation. This is the room after upgrading for you. You can tell at a glance that you are a particular person and even brought your own bed belt! The breakfast photo is very nice. Breakfast is a simple meal, local steamed buns, porridge, noodles or rice noodles. There is no problem eating full😃😃Grateful for you, looking forward to visiting again! At the foot of Tianmen Mountain, this is your home🥰
Guest User
Standard Queen Room
Stayed in Aug 2023
Family
1 review
5.0/5
Outstanding
Posted on Aug 13, 2023
At the foot of Tianmen Mountain, next to the airport, watch the silver swallows coming and going, Midnight barbecue, overnight stay in the mountain villa, enjoy the clear wind and bright moon. Willow branches swaying, lights red and orange, bathing in June showers. Summer nights without dreams, beautiful environment, find inner peace! [Fireworks][Fireworks][Fireworks][Fireworks][Fireworks][Fireworks][Fireworks][Fireworks][Fireworks][Fireworks][Fireworks][Fireworks]
Original TextTranslated by Google
Response from Property: Wow wow wow...good writing, applause here...thank you very much for your praise and sharing! We will work harder to do better and live up to your expectations. We will settle down for you at the foot of Tianmen Mountain and look forward to your return again👍🏻👍🏻
Fengerxiangqudedifang…
Sunshine Deluxe Room - Courtyard-View (2 beds)
Stayed in Aug 2023
Couples
2 review
5.0/5
Outstanding
Posted on Aug 11, 2023
The room is clean and the environment and facilities are very good. It is very beautiful to watch the sunrise in the morning and the sunset in the evening. The courtyard is very large and well-equipped. It is a good place for friends to gather and family to travel.
Original TextTranslated by Google
Response from Property: Thank you very much for your support and sharing. People who can give me good comments are more or less very tolerant. Although we have been working hard to do better, there are still many unsatisfactory aspects. Thank you for having you, and we will work harder to do better. We will make a home for you at the foot of Tianmen Mountain🌹
tianqihechuangshizheng
Cliffside Scenic Twin Room
Stayed in Jul 2023
Travel with friends
13 review
5.0/5
Outstanding
Posted on Jul 26, 2023
A farm worth recommending, clean and the boss is straightforward, considerate of tourists, and will come back to stay even if you go to other places. It is very good and worth recommending. The boss booked tickets for me at a cheaper price than at the ticket office and online. I am still staying here, and I recommend this to friends who come here.
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6/10
Response from Property: Thank you very much for your praise! I will do my best to take care of every friend 🧑‍🤝‍🧑, especially tourists. After all, you come here and are unfamiliar with this place♥️If nothing else, I hope that others can take care of me when I go out in the future❤️Looking forward to seeing you home at the foot of Tianmen Mountain👏🏠
ffbbeerr
Cliffside Scenic Twin Room
Stayed in Jul 2023
Family
2 review
5.0/5
Outstanding
Posted on Aug 3, 2023
The room is large and clean, and my family is very satisfied. The villa is very large and beautiful. It was the first time for the children to see the plane take off and land. You can see the Tianmen Cave, with a wide view. The food is good and cheap. I will come again next time if I have the chance.
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Response from Property: Thank you very much for your good review. The accommodation is very good and very close to the airport. You can see the planes taking off and landing without any blind spots. The snow scenery is even more beautiful.
Guest User
Standard Queen Room
Stayed in Jul 2023
Family
1 review
5.0/5
Outstanding
Posted on Aug 14, 2023
The service is very good, the environment is amazing, you can see the Tianmen Cave in Tianmen Mountain, it's very comfortable to stay, the room is relatively large, of course it's the room that the boss upgraded for me 😀 Thank you for the warm hospitality of the young lady, the price-performance ratio is very high, the food is good, I will come again next time!
Original TextTranslated by Google
Response from Property: Thank you very much for your sharing and affirmation. I am grateful for you. Since you came in July, we upgraded you if there were rooms available. Friends who come in the peak season are not not upgraded because the rooms are full every day. However, we still treat every friend seriously. I will do better than I can. I look forward to your next visit. Tickets and hotels should be booked in advance! Otherwise, I can't help you!
Guest User
Standard Queen Room
Stayed in Jul 2023
Travel with friends
1 review
5.0/5
Outstanding
Posted on Aug 14, 2023
The environment is nice, the air is very good, the service is very good, the lady also booked tickets for us, upgraded the room, planned the travel route, gave us a tourist map, etc... Haidilao service, the food is delicious, it is worth recommending!
Original TextTranslated by Google
Response from Property: Thank you very much for your sharing and affirmation. With your encouragement on the road to growth, we will definitely get better and better. It is our responsibility to make good arrangements for every guest. This is the picture of the restaurant box on the 3rd floor. We look forward to your next visit!