Suoxi Smart Resort Hotel (Zhangjiajie National Forest Park Ticket Station) Reviews
Suoxi Smart Resort Hotel (Zhangjiajie National Forest Park Ticket Station)
China / Hunan / Zhangjiajie / Wulingyuan District jundiping sub district office wujiayu community neighborhood committee group 9 No. 124, Wulingyuan District, Zhangjiajie, Hunan, ChinaView Hotel Details
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Suoxi Smart Resort Hotel (Zhangjiajie National Forest Park Ticket Station) Guest Reviews
4.8/5
Excellent
319 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(319)
Positive reviews(306)
Reviews with photos/video(98)
Convenient location(45)
Close to scenic area(24)
Friendly front desk staff(23)
Classy environment(21)
Quiet & comfortable(12)
Delicious breakfast(11)
Convenient parking(6)
Loved the view(5)
Negative reviews(13)
nvkepler
Standard Queen Room
Stayed in Oct 2024
Solo travelers
11 review
4.7/5
Amazing
Posted on Oct 27, 2024
Nice place to stay. 10 min walk to the park entrance. Close to the river. Great breakfast.
The room was comfortable and cleaning occurred every day.
The gym is nice. I used it only for pull-ups and dips. Haven't tested other stuff. There is also a pull up bar close to the roundabout.
It's funny to cross the river on the stones. And there is a 400m running path on the other side of the bridge.
6/8
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。
Anna
Jiang Shan Ru Hua-Scenic View Double Bed Room
Stayed in Sep 2024
Couples
2 review
5.0/5
Outstanding
Posted on Sep 19, 2024
Staff really nice and helpful despite the language barrier. They helped us a lot
Position Is perfect ti visit the park and have nice evening in the center
Response from Property: Dear guest, thank you very much for your praise of our hotel. We will continue to work hard to live up to your praise.
Guest User
2-bed Room
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Nov 15, 2024
The transportation is convenient and the cleaning is very good. The lady at the front desk is also very enthusiastic and can help plan the itinerary. I recommend it to everyone.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your praise of our hotel. We will continue to work hard to live up to your praise.
Guest User
2-bed Room With Cards
Stayed in Nov 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Nov 15, 2024
It was my first time to come to Zhangjiajie. A friend recommended this hotel. It did not disappoint. The environment is very good and the staff are friendly. It is also very close to the Forest Park.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your praise of our hotel. We will continue to work hard to live up to your praise.
Sumingi
2-bed Room
Stayed in Oct 2024
Travel with friends
4 review
5.0/5
Outstanding
Posted on Oct 8, 2024
Close to the scenic spot, parking is convenient, and the breakfast on the first floor is delicious! The room faces the river and the night view is also very good.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your praise of our hotel. We will continue to work hard to live up to your praise.
Guest User
Jiang Shan Ru Hua-Scenic View Double Bed Room
Stayed in Aug 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Sep 7, 2024
The room is clean and comfortable, the front desk service attitude is good, and they helped us buy discount tickets at an affordable price. The scenic spot has beautiful scenery. The hotel is in a strategic location, just a few minutes away from the scenic spot.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your praise of our hotel. We will continue to work hard to live up to your praise.
Guest User
Jiang Shan Ru Hua-Scenic View Double Bed Room
Stayed in Aug 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Aug 28, 2024
The service at the hotel is top notch! From the moment you step into the hotel lobby, you can feel the enthusiasm and professionalism of the staff. The hotel's facilities are very complete and show five-star quality. The room is spacious and bright, the decoration is luxurious and elegant, and the bedding is comfortable and soft, allowing you to have a good night's sleep
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your praise of our hotel. We will continue to work hard to live up to your praise.
Guest User
Cozy 2-bed Room
Stayed in Aug 2024
Couples
1 review
5.0/5
Outstanding
Posted on Aug 28, 2024
The service attitude of the guy and girl at the front desk is very good, the room is comfortable and clean, parking is conveniently located in front of the hotel, and it is also very close to the east gate. In short, everything is very good, I am satisfied!
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your praise of our hotel. We will continue to work hard to live up to your praise.
Guest User
Cozy 2-bed Room
Stayed in Aug 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Aug 25, 2024
The hotel is 400 meters away from the ticket station and 200 meters away from Charming Xiangxi. There is a stream right in front of the hotel. You can play in the water. Look at the pictures. "I will definitely choose to stay here next time."
Original TextTranslated by Google
Response from Property: {Free parking}{Free laundry}{Book discount tickets for scenic spots}{Butler travel guide development} Thank you for taking the time to review our hotel, and thank you for choosing us among the many hotels in Zhangjiajie. You can get We feel very gratified by your recognition, which is also the driving force for us to move forward. Looking forward to your visit again. Suoxi Smart Resort Hotel is located on the banks of the Suoxi River in the center of Wulingyuan, an eight-minute walk from the Forest Park, 35 kilometers from Zhangjiajie Hehua Airport and 25 kilometers from Zhangjiajie West Station. Suoxi Wisdom is your home in Zhangjiajie, welcome you home!
Guest User
Jiang Shan Ru Hua-Scenic View Double Bed Room
Stayed in Aug 2024
Couples
1 review
5.0/5
Outstanding
Posted on Aug 25, 2024
This is the most comfortable hotel I have stayed in during this trip. The door to the hotel is the blue sky and white clouds of Jinbian River. The scenery is very good👍The service attitude of the hotel staff is super super, they are basically responsive to all requests, and there will be dedicated butlers to plan travel routes according to the guests' time. There are discounts for ticket booking! The room is clean and hygienic. I have recommended it to my friends and family😍
Original TextTranslated by Google
Response from Property: {Free parking}{Free laundry}{Book discount tickets for scenic spots}{Butler travel guide development} Thank you for taking the time to review our hotel, and thank you for choosing us among the many hotels in Zhangjiajie. You can get We feel very gratified by your recognition, which is also the driving force for us to move forward. Looking forward to your visit again. Suoxi Smart Resort Hotel is located on the banks of the Suoxi River in the center of Wulingyuan, an eight-minute walk from the Forest Park, 35 kilometers from Zhangjiajie Hehua Airport and 25 kilometers from Zhangjiajie West Station. Suoxi Wisdom is your home in Zhangjiajie, welcome you home!
Guest User
Cozy 2-bed Room
Stayed in Aug 2024
Family
2 review
2.5/5
Posted on Aug 25, 2024
Personal experience after staying for two nights:
Service: The little brother has a very good service attitude, is also very polite, and has a strong sense of responsibility; five-star praise
Hygiene: The room hygiene is really not good. The hotel room feels like it is newly renovated. It smells bad. The shampoo and shower gel are expired (after feedback, the front desk guy gave us his own toiletries), and the towels also smell very bad. , the overall health aspect is really average;
Original TextTranslated by Google
Response from Property: Thank you for your comment. Did you review the hotel wrongly? The hotel is newly renovated and there is nothing wrong with it. The linens and towels in our hotel are changed every day by the washing company. The shampoo and shower gel are updated every other day. .Your comments will make us work harder. Let’s chat about your next stay.
Anonymous User
Jiang Shan Ru Hua-Scenic View Double Bed Room
Stayed in Aug 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Aug 27, 2024
The hotel is very good, 100 points satisfied
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your praise of our hotel. We will continue to work hard to live up to your praise.
Leeson1
Standard Queen Room
Stayed in Oct 2024
Solo travelers
2 review
2.2/5
Posted on Nov 8, 2024
The butler at the front desk couldn't speak clearly and had no sense of service at all. His recommendation to buy unlimited ropeways for 2 days was completely useless. Buying 4 times on the official website for two days is definitely enough. Don't listen to his lies.
The electric toilet seat often opens for no reason and makes a very loud sound
Not recommended
The boss who was having breakfast looked unhappy, as if he didn't know who had offended him.
Original TextTranslated by Google
Response from Property: Thank you for your evaluation. From a professional point of view, the employees have all received professional training. You said you did not hear clearly. This is wrong. The front desk provides this service for the convenience of passengers. It has no other meaning. The front desk gives it to you. The price is also very affordable. The difference between multi-way and round-trip is 70 yuan. We give you a round-trip ticket and pay the price of a one-way ticket. Breakfast is not included, the restaurant is also contracted out, and we have already returned it to the restaurant owner. Welcome to your next stay
Guest User
Standard Queen Room
Stayed in Oct 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Oct 17, 2024
The location of this hotel is excellent. Walking distance from popular attractions. The hotel's exterior design is stylish and grand, and the interior lobby is spacious and bright, and is very exquisitely decorated, giving people a warm and comfortable feeling. The room is clean and tidy, the bed is soft and comfortable, and all facilities are available. The bathroom is also very spacious, and the wet and dry separation is very good. In addition, the hotel's environment is very quiet, allowing people to enjoy a peaceful rest atmosphere. The hotel's services are first-rate. From check-in to check-out, the staff are always warm and considerate, and their smiling service makes you feel like spring breeze. Any problems can be solved in time, making people feel like they are at home. The room service is also very timely, cleaning the room and replacing supplies on time every day. The environment of the restaurant next to it is elegant and the service is excellent, allowing people to enjoy the delicious food while also feeling a comfortable dining atmosphere. In short, this hotel performs well in terms of location, facilities, services and catering. It is a hotel worth recommending.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your praise of our hotel. We will continue to work hard to live up to your praise.
Guest User
Standard 2-bed Room
Stayed in Oct 2024
Travel with friends
7 review
5.0/5
Outstanding
Posted on Oct 11, 2024
The room is clean, the environment inside and outside is beautiful, the breakfast is rich, the boss's service is warm, the river in front of the door is clear, and it is very close to the east gate of the scenic spot. Walk 300 meters along the river and cross the small stone bridge to the east gate. It is very good and recommended.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your praise of our hotel. We will continue to work hard to live up to your praise.