lanou apartment

lanou apartment Reviews

lanou apartment

Xiangzhou District, Zhuhai, Guangdong, ChinaView Hotel Details
lanou apartment
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lanou apartment Guest Reviews

4.2/5
74 review
Verified reviews
Location4.3
Amenities4.2
Service4.3
Cleanliness4.3
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All reviews(74)
Positive reviews(65)
Reviews with photos/video(18)
Clean and tidy(30)
Awesome stay(23)
Great service(14)
Classy environment(10)
Great value for money(6)
Strange smell in room(4)
Negative reviews(9)
Guest User
Featured Room
Stayed in Apr 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Apr 15, 2024
The bed was very comfortable. It was the first time I had such a comfortable bed and I had a good sleep. The room was very clean. The washing machine was leaking due to a problem with the drainage pipe. After contacting the store, they immediately came up to help solve the problem. It was very good.
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Response from Property: Thank you boss for the five-star praise.
Guest User
Featured Room
Stayed in Mar 2024
Travel with friends
6 review
5.0/5
Outstanding
Posted on Apr 1, 2024
It was my first time there, and the LOFT was a little unexpected. The facilities were relatively complete and the hygiene was pretty good. I stayed there for two days and it was very comfortable. I was very satisfied with the room type. The boss was also very nice and the service was in place.
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Response from Property: Thank you for the five-star praise, boss. Service is paramount and making guests feel at home is my goal in running a hotel. Welcome home.
Guest User
Featured Room
Stayed in Apr 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on May 1, 2024
This hotel is very cost-effective. The hotel room is spacious, with washing machine, refrigerator, air conditioning, and first-class pillows. The only inconvenience is that it is difficult to find because it is located in the community. You need to contact the owner by phone so that he can take you to the hotel front desk. The owner is very enthusiastic and willing to help.
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Guest User
Superior Loft (2 Beds)
Stayed in Apr 2024
Family
4 review
5.0/5
Outstanding
Posted on Apr 13, 2024
The boss is very enthusiastic, the room is very clean and the decoration is very good. I recommend staying in this hotel when visiting Chimelong.
Original TextTranslated by Google
Response from Property: Thank you for the five-star praise, welcome to Lan Ou Hotel again.
Guest User
Superior Loft (2 Beds)
Stayed in Oct 2023
Family
12 review
5.0/5
Outstanding
Posted on Oct 6, 2023
The rooms are average, just like those in real estate. It's in an apartment. The air conditioner is not cold enough. The duplex is very hot and the air conditioner leaks. I'm not used to bad reviews, so I'll make do with it for one night.
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Haixinfazechuangshiren
Featured Room
Stayed in Sep 2023
Business travelers
2 review
5.0/5
Outstanding
Posted on Sep 18, 2023
The room is very clean, with two sets of beds upstairs and downstairs. The newly renovated room, washing machine, refrigerator, and other facilities are all new and complete. The boss is also very nice and warm-hearted. On September 15, 2023, I went to the International Convention and Exhibition Center for a meeting. After the meeting, I couldn’t get a taxi and it rained. After waiting for more than an hour, my phone was almost out of battery. I thought about it and tried calling my boss. As a result, the boss asked me to send you my location without saying a word and said I would pick you up. How is it? Family members, do you want to support such a boss? Will you feel relieved if you get support?
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6/7
Response from Property: Thank you for your praise, teacher. As long as you stay in our hotel, you are like one of our family. Making you feel at home is the goal of our hotel staff. We look forward to seeing you again.
Ganggeyoudianzhuai
Superior Loft (2 Beds)
Stayed in Sep 2023
Business travelers
7 review
5.0/5
Outstanding
Posted on Sep 9, 2023
The environment is good, the facilities are complete, parking is convenient, and there is no charge. The boss lady has a very good attitude. She has added WeChat and can solve any problems in time. It is the best choice for everyone traveling to Zhuhai for business trips.
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Response from Property: Thank you boss (Brother Gang) for the good review. I hope you will come again. Beautiful Zhuhai welcomes you!
Guest User
Superior Loft (2 Beds)
Stayed in Feb 2024
Family
2 review
1.0/5
Posted on Feb 23, 2024
The hygiene is quite poor. I thought that the newly opened hotel last year would be cleaner, but the room smells quite bad, with smoke and mold. The overall feeling is not very good. But the price is cheap. Also, the parking issue is really disappointing, but fortunately Ctrip helped to solve it in time. Thank you Ctrip!
Original TextTranslated by Google
Response from Property: The room is cleaned every day and the bedding is changed after each guest. If it is really as bad as you said, you can ask to change rooms. Parking is charged, which is the regulation of the property. In short, it is our fault that we gave you a bad stay experience. We are deeply sorry and we will strengthen management. Happy New Year!
chi chung
Superior Loft (2 Beds)
Stayed in Feb 2024
Family
9 review
3.2/5
Posted on Feb 14, 2024
The location needs to be found! Find an apartment! The front desk is looking for someone again! Good hygiene! Both the upper and lower floors are clean! Services and facilities are at normal levels! You have to wait for the hot water to heat up, and you have to wait about ten minutes for one flush! The water pressure is not enough, but it's acceptable!
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Guest User
Business Loft (3 beds)
Stayed in Feb 2024
Family
1 review
1.5/5
Posted on Feb 15, 2024
The night before, I contacted customer service via WeChat to confirm check-in and the number of people staying at about 10 pm. I checked again and again before leaving on the second night of the new year. They actually told me that the three-bed room I had booked for two consecutive nights was overbooked. We need to stay in two separate rooms on the same floor, but the two rooms are far apart. We cannot take care of three children and an old woman separately. Since Taiye couldn't find another apartment, he had to sleep at the end of the child's bed and change the original room the next day. The equipment in the single-bed room is rudimentary and dirty, nearby rooms are still being renovated, the hot water pressure in the twin-bed room is insufficient, and there is no freezer in the three-bed room!! Customer service often does not reply to WeChat messages, it is a very poor apartment.
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Response from Property: We are very sorry to give you a bad check-in experience during the Spring Festival. Due to the rapid booking process during the Spring Festival, we were unable to grasp the room status in time. You are the only one who booked an excess room. We deeply apologize once again. We will strengthen management to avoid similar situations. The problem occurs again. Wish you a happy new year and good luck in the Year of the Dragon!
Anonymous User
Superior Loft (2 Beds)
Stayed in Aug 2023
Family
1 review
5.0/5
Outstanding
Posted on Aug 13, 2023
The apartment is newly renovated, and the sanitary environment is very good. The children like it very much and they all rush to sleep on the second floor. The underground parking lot is free, but the signs in the community are not perfect. I couldn't find where the apartment was at first. I found out after calling the customer service. The service attitude is very good.
Original TextTranslated by Google
Response from Property: Thank you for your praise and suggestions. We will work with relevant departments to improve the necessary signs so that guests can check in more quickly and conveniently.
Guest User
Business Loft (3 beds)
Stayed in Mar 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Mar 30, 2024
Very good! Excellent service! Comfortable environment! Complete facilities!
Original TextTranslated by Google
Response from Property: Thank you for the five-star praise, welcome to visit us again.
Guest User
Family Friendly Loft (3 beds)
Stayed in Jul 2023
Family
2 review
5.0/5
Outstanding
Posted on Jul 19, 2023
Very clean, our family of four is perfect, see the pictures, it's great, very cost-effective
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Response from Property: Thank you for taking the time to comment on me. Thank you very much
Chenguangcun
Featured Room
Stayed in Jun 2023
Booked for others
2 review
5.0/5
Outstanding
Posted on Jul 15, 2023
The newly renovated house has a good interior environment, good service attitude, and convenient transportation downstairs. However, there are not many places to eat downstairs.
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Response from Property: Thank you for taking the time to give me your comments. Now the situation here is gradually improving.
Muzixiantan
Business Loft (3 beds)
Stayed in Oct 2023
Business travelers
25 review
5.0/5
Outstanding
Posted on Dec 9, 2023
The apartment is in a residential area with a nice environment. This time I stayed in a loft room with two floors. It was clean and tidy. The room was also very quiet. It's a pretty good hotel.
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