TongYue Hotel Boutique Apartment (Chimelong Tourism Resort Innovation Fang Branch) Reviews

Response from Property: Hello! Thank you very much for your compliments on our hotel. We are deeply honored to see that you affirmed the comfort, neatness and cleanliness of the room. The hotel has always regarded providing a high-quality accommodation environment as its primary goal, and strives to make every guest feel the warmth of home here. We are also very happy that the hotel's location can bring you convenience. The shopping mall downstairs gives you more choices in leisure, entertainment and food. At the same time, we are also committed to providing guests with convenient parking services to make your travel smoother. We will continue to maintain the advantage of high cost performance, continuously improve service quality, and bring unforgettable experiences to more guests. We look forward to your visit again and welcome you to recommend our hotel to more friends.

Response from Property: Hello! Thank you very much for choosing our apartment during the National Day. We are also glad to hear that you recognized the location, room hygiene and space of the apartment. Regarding the parking fee issue, we are deeply sorry for bringing you a bad experience. The charging standards for parking fees are set by the parking lot management. We are also actively communicating with them, hoping to obtain a more reasonable charging method for our guests. At the same time, we will inform guests more clearly about parking fees in future booking messages to avoid similar misunderstandings. Thank you again for your feedback. We look forward to your next visit and will definitely provide you with better services.

Response from Property: Hello! Thank you very much for rating our hotel so highly. We are glad that you can enjoy the good environment, spacious rooms, delicious food and first-class service in the hotel. The hotel fully considered guests' travel convenience when selecting its location. We are also pleased to see that you find the location convenient and you can easily go everywhere without taking a taxi. We will continue to maintain and continuously improve our service quality and environmental facilities, and look forward to your visit again to bring you more wonderful experiences.

Response from Property: Thank you very much for your evaluation! We are glad that you are satisfied with the new, clean and beautiful view of the room. The bathroom can meet the hotel standards, which is also the direction we have been working hard. Looking forward to your visit again!

Response from Property: Hello! Thank you very much for choosing to spend three days and two nights in our hotel for your trip to Zhuhai with your friends. Although the hotel's own facilities may not be that rich, I am glad that the shopping mall downstairs brings you great convenience. Play house allows you to play as much as you want without having to worry about getting back to your hotel at night, which is a real plus for us. At the same time, we are glad that the hotel's comfort level has been recognized by you. We will continue to work hard to continuously improve service quality based on our existing advantages and provide you with a better experience on your next trip. Looking forward to your visit again.

Response from Property: We are very sorry for the unpleasant experience. We apologize for the long hair in the room and our untimely service. We should have solved the problem for you as soon as possible, but we made you wait for half an hour and asked you to change it yourself. This is indeed a serious dereliction of duty on our part. We will definitely take this issue seriously, criticize and educate the relevant staff, and strengthen the management and supervision of the service process to ensure that similar situations do not happen again. We understand your dissatisfaction and are very grateful that you can point out our shortcomings, which will be our motivation for improvement. We sincerely hope that you can give us another chance to make up for this mistake with better service. We apologize to you again.