Sherlock Apartment (Riyuebei Theater)

Sherlock Apartment (Riyuebei Theater) Reviews

Sherlock Apartment (Riyuebei Theater)

3F, No.11 Haiyan Road, Xiangzhou District, Zhuhai, Guangdong, 519000, ChinaView Hotel Details
Sherlock Apartment (Riyuebei Theater)
Sherlock Apartment (Riyuebei Theater)Sherlock Apartment (Riyuebei Theater)Sherlock Apartment (Riyuebei Theater)
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Sherlock Apartment (Riyuebei Theater) Guest Reviews

4/5
331 review
Verified reviews
Location3.9
Amenities3.9
Service4.1
Cleanliness4.0
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All reviews(331)
Positive reviews(289)
Reviews with photos/video(85)
Friendly front desk staff(33)
Amenities were average(30)
Classy environment(29)
Easy to get around(22)
Convenient for shopping(18)
Close to beach(17)
Many dining options(13)
Loved the beach(11)
Negative reviews(42)
Maverick CHU
Double Room (With 180° view)
Stayed in Dec 2023
Couples
3 review
3.2/5
Posted on Dec 26, 2023
Normally all amenities is ok, just the wifi problem, because I come from HK, and don't have China Mobile Telephone Sim card number, so we can't use their wifi service, they need to use reply message to verify your mobile phone, not just easy to use their wifi password, very bad 😞
Response from Property: Thank you for your valuable suggestions. We attach great importance to your feedback. In order to prevent similar problems from happening again, we will strengthen the maintenance and transformation of the hotel's network facilities to ensure that your accommodation experience is guaranteed.
Guest User
Special Queen Room
Stayed in Mar 2024
Couples
8 review
3.7/5
Posted on Mar 31, 2024
Staying in a shoebox with a king size bed , no space to put your suitcases , it’s a joke . Would not recommend to anyone ,
Response from Property: Dear guests! Thank you very much for choosing the Sherlock Hotel! We apologize for not being able to meet your satisfaction with this stay. I hope to have the opportunity to have more communication and exchange with you, and provide us with more valuable suggestions. We will do every service step meticulously and not disappoint the high expectations you have for the hotel! I hope the Sherlock Hotel can become your home in Zhuhai! We sincerely look forward to your next visit! Thank you!
thenkhuchral
Selected Boutique Room (Double Bed)
Stayed in May 2024
Solo travelers
16 review
3.2/5
Posted on Jun 8, 2024
Good place to stay for short period
Response from Property: Dear guests, thank you for choosing to stay at the Sherlock Hotel, unfortunately we have not been able to get your five points of praise, the hotel will work harder to do a good job, looking forward to your next stay!
Michaelmak1224
Double Room (With 180° view)
Stayed in Mar 2024
Family
8 review
3.7/5
Posted on Apr 1, 2024
The hotel is in an excellent location. Opposite the street is the largest shopping mall in Zhuhai, "Yangming Plaza". There is Aeon Department Store and many other shops in the square, as well as many restaurant options! Eating on the street is definitely not a problem! Another few dozen meters away is the Haiyan Bridge, which leads to Yeli Island. It takes about 20 minutes to walk along the bridge to the famous "Sun and Moon Bay Grand Theater"! The hotel meets the standards of this rating level, so the price/performance ratio is very high, and the location is moderate. I will stay here again if I have the opportunity in the future!
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6/9
Response from Property: We are very happy to see your comments. We are honored to receive your evaluation of our service. We always serve our guests with enthusiasm and sincerity. The hotel is near Yangming Square and is located in a bustling business district. The comfortable, quiet, warm and simple accommodation space is the lifestyle that we at Charlotte Hotel are committed to creating for you. We look forward to your frequent visits and waiting for you to come home.
Anonymous User
Double Room (With 180° view)
Stayed in Mar 2024
Travel with friends
1 review
1.0/5
Posted on Mar 11, 2024
If you can accept it, it's still reluctant. But the environment is slightly worse and the service is indifferent
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Response from Property: Dear guest: We noticed that you mentioned in your evaluation that the hotel's service quality needs to be improved and environmental issues. We deeply apologize for this feedback, and in order to prevent similar problems from happening again, we promise to strengthen the training of service personnel to improve service quality. We will strengthen the maintenance and renovation of the hotel's environmental facilities to ensure that your stay experience is guaranteed. Looking forward to your next visit!
Xuezhonghuonickel
Special Queen Room
Stayed in Feb 2024
Solo travelers
18 review
5.0/5
Outstanding
Posted on Mar 3, 2024
The location is very good, opposite the Sun Moon Bay. The room is not big, but it has everything. Overall, the hygiene is not bad. It is economical and affordable. I will choose it next time.
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Response from Property: Thank you for leaving a good review for our hotel! We are deeply honored. Every guest's satisfaction is our motivation to pursue excellent service. We are very happy to hear that you are satisfied with our room and service. Welcome to visit us again, we look forward to providing you with a better experience.
Guest User
Elegant Cozy Room (2 beds)
Stayed in Jan 2024
Solo travelers
1 review
1.0/5
Posted on Jan 29, 2024
There were other people's hair on the quilt, the towel was torn, the bedside hadn't been wiped clean, and the table was also dark.
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Response from Property: We are very sorry for your dissatisfaction. We understand that you have higher requirements for the equipment in the room, and we will make every effort to solve all problems in the shortest time. We apologize again and invite you to try our hotel again.
Elegant Cozy Room (2 beds)
Stayed in Jan 2024
Couples
1 review
5.0/5
Outstanding
Posted on Jan 11, 2024
The room is comfortable and well-equipped. The waiter and the front desk lady are very friendly and have a very good service attitude. The garbage cleaning and replacement of disposable items are also timely. The hotel price feels very affordable, and there is a large shopping mall nearby, which is very convenient for taking the bus and eating! You can walk to Yeli Island in a few minutes, and the coastal scenery is also very good. The first time to travel to Zhuhai, the experience is very good✌️
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Response from Property: Dear guests: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. We are really moved to see your satisfaction and affirmation. We will continue to work hard and be ready at all times. You are welcome to come back at any time.
Anonymous User
Selected Boutique Room (Double Bed)
Stayed in Nov 2023
Business travelers
16 review
1.0/5
Posted on Nov 9, 2023
The front desk said they would upgrade to a room with a window, but they were given a corner room. There is a road outside, the windows are dirty, the sound insulation is not good, and the sound of cars is very noisy in the middle of the night. The air conditioner is also surprisingly noisy. The layout of the room is very small, and the bed is not good. It squeaks when you sit on it. What's most annoying is that the temperature of the water in the shower is really annoying. It can be warm and scalding. But the price is okay, let’s just make do with it😴
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Response from Property: Dear, I'm sorry that I couldn't give you a satisfactory stay experience. Xiaoxia is extremely sad and will reflect on her own shortcomings. Thank you very much for your thoughtful review. It is only by discovering our shortcomings like you that we can make the best use of it. Xiaoxia continues to grow and improve. Xiaoxia will continue to improve itself and look forward to giving you a different experience and surprise next time. We also look forward to you witnessing our growth and looking forward to your next visit.
Komi(ˉ(∞)ˉ)
Double Room (With 180° view)
Stayed in Apr 2024
Travel with friends
4 review
3.5/5
Posted on May 2, 2024
The walls are a bit dirty, the table is dusty, the bed is clean, the toilet is OK, the water temperature is stable, it's no problem to stay overnight and go out early the next morning
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Response from Property: Dear guest: Hello! Thank you for choosing Charlotte! Details determine success or failure! Countless details of service may not be extravagant, romantic, or touching, but they touch our hearts and ultimately satisfy our guests, which is the source of our greatest sense of accomplishment and happiness! We will work hard to improve our details of service, thank you for your tolerance and understanding! Welcome to come again next time! Best wishes: Good luck!
Guest User
Elegant Cozy Room (2 beds)
Stayed in Oct 2023
Family
2 review
5.0/5
Outstanding
Posted on Oct 29, 2023
It is indeed very close to the beach. You can reach the beach in five minutes to watch the sunrise and the night view at night is also close.
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Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
Jodie.C
Selected Boutique Room (Double Bed)
Stayed in Oct 2023
Couples
34 review
4.5/5
Great
Posted on Oct 27, 2023
10.1 There are so many people crossing Li! The appearance of the hotel is unremarkable, the accommodation is quite comfortable, the sanitation is good, the waiters have good attitudes, and there are many restaurants nearby, which is very convenient.
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Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
King Davy daweiwang
Sunshine Cozy Room (Double bed)
Stayed in Mar 2024
Travel with friends
6 review
3.7/5
Posted on May 1, 2024
The room was clean, the supplies were complete, and the neighborhood was quiet. The registration lady downstairs took more than 20 minutes to register a room order. But the problem is that there is no dedicated parking lot, and it is simply impossible to find a spot in the public parking lot downstairs.
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Response from Property: Dear guest, hello! Thank you very much for your stay and detailed comments. It is the constant care and supervision of guests like you that enables us to constantly discover problems in our work, make corrections and make continuous progress. From your comments, we regret to see that this stay did not meet your expectations. We apologize for the inconvenience caused to you. The hotel management attaches great importance to it and has conducted serious investigations and timely rectifications. Your tolerance and understanding are encouragement and support for our work! Sincerely look forward to your visit again!
Anonymous User
Selected Boutique Room (Double Bed)
Stayed in Feb 2024
Family
1 review
1.0/5
Posted on Feb 26, 2024
Avoid lightning!!! The worst hotel I have stayed in in the past few years, basically I can't find a single good point! Help! The room is small, but the soundproofing is terrible. I can hear what the neighbor is saying when I sleep at night! And the water heater is a rip-off, it's hot and cold and there's no way to adjust it! Everyone avoid lightning!!!
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Response from Property: Dear customer, we are very sorry that you had an unpleasant experience in our hotel's service. We are deeply sorry and we attach great importance to your dissatisfaction and will do our best to resolve it. In order to give you a better accommodation experience, we have taken a series of improvement measures and sincerely welcome you to come again and experience our service quality.
Guest User
Selected Boutique Room (Double Bed)
Stayed in Jan 2024
Family
3 review
2.2/5
Posted on Jan 12, 2024
It really deserves to be called Lovers' Road. This hotel is also located on Lovers' Road. I don't know if the hotel has poor sound insulation or people are shouting too loudly. There were constant shouting all night, and I could hear the slaps clearly. The bangs were as if they were in my ears. When I was about to check out, I was walking in the corridor, and the sound from one room could be heard throughout the entire floor.
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Response from Property: We are very sorry that you were not satisfied with the soundproofing during your stay. We will take steps to resolve this issue as soon as possible and ensure that similar situations do not occur again.