Jinfeng Hemei Hotel Zhuhai Reviews
Jinfeng Hemei Hotel Zhuhai
Lobby, first floor, Huace building, No.1 Qiaoguang Road, Gongbei, Xiangzhou District, Zhuhai, Guangdong, ChinaView Hotel Details
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Jinfeng Hemei Hotel Zhuhai Guest Reviews
4.6/5
Very Good
3020 review
Verified reviewsLocation4.6
Amenities4.5
Service4.6
Cleanliness4.6
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All reviews(3020)
Positive reviews(2921)
Reviews with photos/video(762)
Convenient location(476)
Friendly front desk staff(286)
Many dining options(143)
Tasty coffee(46)
Close to train station(39)
Has rooms for families(22)
Nice sea view(21)
Luggage delivery service(18)
Negative reviews(99)
Smoking Gun
Superior Twin Room
Stayed in Jul 2024
Couples
14 review
Great
Posted on Jul 7, 2024
This is my second booking of this hotel because of the convenient location for travelling to Macau. The room are clean and spacious.
Response from Property: Dear guest，thank you very much for your feedback, your comments are an important driving force for our continuous improvement and promotion. Thank you for your high recognition of our hotel in terms of location and service. To provide a clean and tidy living environment and warm and thoughtful service for every guest is our goal. We will continue to work hard as always. We sincerely look forward to your visit again, and wish you a happy and beautiful life!
Chiang
Hemei Family Room
Stayed in Feb 2024
Family
3 review
Outstanding
Posted on Mar 4, 2024
Good location, nice room, clean & spacious.
Onigiri
Hemei Family Room
Stayed in Jun 2024
Travel with friends
19 review
Outstanding
Posted on Jun 13, 2024
Hotel room was clean, spacious and has laundry services. The shower/toilet door is a single sliding door and the shower has no hooks, so need trust to stay in the same room with friends.
Response from Property: Dear guest, thank you very much for your feedback. Your recognition and relevant suggestions to our hotel are an important driving force for our continuous improvement of service quality. Sincerely thank you for your recognition of our hotel's room area and hygiene. At the same time, we attach great importance to your feedback on the shower room and toilet and will strive to optimize and adjust it. To provide high quality service and products for every guest is our goal, we will continue to improve. We sincerely look forward to your visit again, and wish you a happy life, happiness and beauty!
Chenyuhui
Elegant Queen Room
Stayed in May 2024
Travel with friends
19 review
Very Good
Posted on May 17, 2024
The rom was clean and tidy. Good location. The frontline staff, "Siu Lau " was very helpful and polite. During my stay she automatically upgrade my room to the superior grade. I appreciate her great effort and will come again.
Response from Property: Dear guest: Thank you very much for your feedback, your comments are an important driving force for our continuous improvement and promotion. Thank you for your high recognition of our hotel in terms of location and service. To provide a clean and tidy living environment and warm and thoughtful service for every guest is our goal. We will continue to work hard as always. We sincerely look forward to your visit again, and wish you a happy and beautiful life!
PChua
Hemei Family Room
Stayed in May 2024
Travel with friends
1 review
Very Good
Posted on Jul 30, 2024
We had a pleasant stay @ tis hotel ..staff are friendly & helpful to us.Room fairly spacious & clean ,easy access to shopping mall & eateries.Will stay again if next visit to Zhuhai
Response from Property: Dear Guest,Hello! Thank you very much for your enthusiastic feedback about our hotel. We are delighted to hear that you had a pleasant time in Zhuhai. It is an honor for us to be a part of your wonderful memories. Our staff always serve every guest with friendliness and helpfulness, and we believe this is one of the key factors in your enjoyment of your stay.We are pleased that you were satisfied with the spaciousness and cleanliness of the room, which is the direction of our continuous efforts. We understand that a comfortable space is crucial to your overall experience, and we are committed to ensuring that each stay makes you feel at home. At the same time, the location of our hotel does bring us great advantages, making it convenient for you to visit shopping centers and food areas, allowing you to fully explore the charm of Zhuhai while enjoying convenience.We look forward to your return visit and promise to maintain and improve our service standards. Your satisfaction is our pursuit, and your choice to stay with us again is our greatest encouragement. If you plan to visit Zhuhai again in the future, please do not hesitate to choose us, and we will spare no effort to provide you with even better service.Once again, thank you for your positive review. Minfeng Hotel wishes you a pleasant journey and a happy life!
Guest User
Executive Double Room
Stayed in Mar 2024
Couples
2 review
Very Good
Posted on Mar 26, 2024
My first time visiting Zhuhai. The hotel is near Gongbei Port and easily accessible to Macau. The front desk staff are friendly and helpful. Room cleanliness is good and the housekeeping staff provides a good service. The bathroom basin tap is small. Whenever I turn on the tap, water pressure splashes out of the basin, causing my body and clothing to get wet. Hope the hotel management can make an improvement on this issue when I visit next time.
Response from Property: Dear guest, thank you for choosing Jinfeng Hemei Hotel Zhuhai and taking the time to give us your feedback. Your feedback is an important source of motivation for us to continuously improve our overall service quality and enhance our guests' stay experience. As you said, our hotel is located very close to Gongbei Port, which makes it an ideal place to stay for sightseeing in Macao. Thank you very much for your recognition and praise of our hotel's front desk service, room hygiene and service. Your praise will motivate us to continue our efforts. We have been concerned about the problem of shallow washbasins and water splash when the tap is turned on, which may cause inconvenience to guests. We have taken this problem as a key project for the rectification and optimization of hotel facilities and equipment, and we will solve this problem as soon as possible. We are committed to providing every guest with peace of mind, warm and comfortable services. If you travel to Zhuhai next time, I hope you can choose our hotel again, we will do our best to provide you with satisfactory and surprising service. We sincerely wish you and your family good health, happiness and beauty!
AlvinTZR
Superior Double Room
Stayed in Mar 2024
Family
7 review
Outstanding
Posted on Mar 25, 2024
Hotel was relatively new and very near to Gongbei port. Will definitely return!
Response from Property: Dear guest， thank you for choosing Jinfeng Hemei Hotel Zhuhai and taking the time to give us your feedback. Your feedback is an important source of motivation for us to continuously improve our overall service quality and enhance our guests' stay experience. As you said, our hotel is located very close to Gongbei Port, which makes it an ideal place to stay for sightseeing in Macau. Our hotel is surrounded by bustling, all kinds of commercial facilities, catering, entertainment and other places rich and diverse, convenient transportation. Our hotel has been renovated and upgraded in 2020, and the facilities and equipment will fully meet the travel needs of guests. We are committed to providing every guest with peace of mind, warm and comfortable services, and are committed to providing cost-effective products and services. If you have time to travel next time, I hope you can choose our hotel again, we will do our best to provide you with satisfactory and surprising service. We sincerely wish you and your family good health, happiness and beauty!
Guest User
Elegant Queen Room
Stayed in Aug 2024
Business travelers
5 review
Outstanding
Posted on Aug 23, 2024
设施：OK
卫生：OK
环境：OK
服务：OK
大堂自助现磨咖啡 coffee:OK
Guest User
Elegant Queen Room
Stayed in Dec 2023
Couples
3 review
Great
Posted on Dec 22, 2023
Excellent location. Close to Gongbei transit hub and the Gongbei Port. Staff is friendly. Had a very enjoyable hotel and it is a good budget hotel.
Response from Property: Dear guests: Thank you very much for your feedback, your comments are an important driving force for our continuous improvement and promotion. Thank you for your high recognition of our hotel in terms of location, service and price. To provide every guest with comfortable living experience and cost-effective services and products is our goal, and we will continue to work hard as always. We sincerely look forward to your visit again, and wish you a happy life!
Eileen
Elegant Queen Room
Stayed in Nov 2023
Family
1 review
Outstanding
Posted on Nov 28, 2023
Our room was very spacious and well equipped with water, slippers and all the toiletries we needed. Temperature controls worked well and the USB wall plugs at the bedside were a nice bonus. The value of the room is incredible. You would be hard pressed to find a better rate for the amenities included anywhere in this area for the money.
Response from Property: Dear Guest: Thank you very much for your feedback, your comments are an important driving force for our continuous improvement. Thank you for your high recognition of our hotel in room facilities, room supplies, room temperature, etc. To provide each guest with comfortable living experience and cost-effective products is our goal, we will continue to work hard as always. We sincerely look forward to your visit again, and wish you a happy life, happiness and beauty!
Anonymous User
Elegant Queen Room
Stayed in Nov 2023
Solo travelers
1 review
Great
Posted on Nov 12, 2023
The location is quite convenient being walking distance to gongbei port and there are shops around. Had a room upgrade which was very nice and spacious. There's renovation works going on with some noise that starts slightly before 10am.
Response from Property: Dear guests: Thank you very much for your information feedback, your encouragement and critical opinions are an important source of motivation for us to continuously optimize the quality of service. As you said, our hotel is strategically located, only 10 minutes away from Gongbei Port and Zhuhai Railway Station, and the transportation is convenient. The third floor of the hotel is currently being upgraded and renovated. We stipulate that the decoration time starts at 10 am. Sometimes the decoration workers violate the regulations, we will communicate closely with them. Thank you again for your comments and information, we look forward to your visit again, wish you life and beauty, everything goes well!
Clint Wensley
Superior Double Room
Stayed in Sep 2023
Solo travelers
39 review
Outstanding
Posted on Sep 29, 2023
I always stay at this hotel in Zhuhai. Great location, kind and friendly front desk and mad service. The is excellent with all amenities and awesome restaurants within steps.
Response from Property: Dear Guest: Thank you very much for your high recognition of our hotel. To provide every guest with the best quality software and hardware services is our unremitting pursuit of the goal, your encouragement will encourage us to continue to improve constantly. We look forward to your visit again and wish you all the best!
Guest User
Elegant Queen Room
Stayed in Oct 2023
Business travelers
5 review
Very Good
Posted on Oct 31, 2023
The price is right, the location is really convenient for travel to Macau.
Response from Property: Dear guest: Thank you very much for your comments, your feedback is an important motivation to encourage us to pursue perfect service and continuous improvement. Our hotel products and prices match, with highly cost performance, is the ideal choice for guests with accommodation needs. Secondly, the hotel has a superior location, only about 10 minutes' walk from Gongbei Port and Zhuhai Railway Station, making it convenient to travel. We thank you again for your feedback, we sincerely look forward to your visit again, wish you a happy life, good health, peace and beauty!
Guest User
Hemei Family Room
Stayed in Feb 2024
Family
1 review
Great
Posted on Mar 5, 2024
Great location and very convenient.
Response from Property: Dear guest， thank you for choosing Jinfeng Hemei Hotel Zhuhai and taking the time to give us your feedback. Your feedback is an important source of motivation for us to continuously improve our overall service quality and enhance our guests' stay experience. As you said, our hotel is located very close to Gongbei Port, which makes it an ideal place to stay for sightseeing in Macau. Our hotel is surrounded by bustling, all kinds of commercial facilities, catering, entertainment and other places rich and diverse, convenient transportation.We are committed to providing every guest with peace of mind, warm and comfortable services, and are committed to providing cost-effective products and services. If you have time to travel next time, I hope you can choose our hotel again, we will do our best to provide you with satisfactory and surprising service. We sincerely wish you and your family good health, happiness and beauty!
苡安
Hemei Family Room
Stayed in Sep 2024
Family
7 review
Outstanding
Posted on Sep 4, 2024
The hotel is in an excellent location, close to Gongbei Port. There are many restaurants nearby and an underground shopping mall near the port. It is convenient for shopping and eating. The hotel is clean and the air conditioning in the room is strong. The front desk staff was friendly. On the day of check-out, our family members were unwell and wanted to rest for a while. The sister at the front desk extended our check-out for us. Thank you very much. I heard a slight KTV music sound at night, but it was acceptable and did not affect my sleep. Overall good, cost-effective, will come again. recommend!
Original TextTranslated by Google
Response from Property: 【Near Gongbei Port and Zhuhai Station】
Dear customer,
First of all, on behalf of our hotel, I would like to express my sincere thanks for your positive comments and recommendations. All our staff are very pleased to learn that you are satisfied with the location, sanitary conditions, room facilities (especially the powerful air conditioning) and the friendly attitude of the front desk staff of our hotel.
Regarding the situation you mentioned that your family members are unwell and need to delay check-out, we are very happy that the front desk sister can help you in time and give you more rest time. We always believe that the comfort and satisfaction of customers are the primary goal of our service, so our staff will do their best to meet the needs of customers.
Regarding the problem of you hearing slight KTV music at night, we will pay special attention to this and communicate with relevant entertainment venues to ensure that the volume is controlled within the range that does not affect the guests' rest. Our goal is to provide all customers with a quiet and comfortable accommodation environment.
Thank you again for choosing our hotel and affirming our service. We look forward to your visit again and promise to provide you with high-quality services and a comfortable accommodation experience as always. If you have any special needs or suggestions in the future, please feel free to contact us.
I wish you a happy life!