Zhuhai Sukhothai Beauty Stay Reviews

Response from Property: Dear guest: Hello! Thank you for your 5-point review! Every city has its own reasons to be missed, every season has its own unforgettable scenery, and every homestay has its own sweet and warm memories. I hope Sukhothai will still be the warmest and most unique one in your memory! Come back to Sukhothai often, and I wish you: well!

Response from Property: Dear guest, thank you very much for your valuable feedback. I am deeply sorry for the unpleasant experience you and your family had at our hotel. We attach great importance to your comments and will take every question you raise seriously. As for the unclear parking lot directions you mentioned, we admit that this was an oversight. We have begun redesigning and updating signage in our car parks to ensure guests can find their parking spaces more easily. At the same time, we will also strengthen the training of our employees to ensure that they can provide timely and accurate guidance to guests. We are very sorry that you were placed in the slide room on the 18th floor and smelled a musty smell. We understand this is a huge inconvenience to you and your family. We have thoroughly cleaned and inspected the room and taken appropriate measures to prevent a similar situation from happening again. At the same time, we will also increase the frequency of room inspections to ensure that all rooms meet our high standards. We apologize for the issue you mentioned with the blue cheese table. We understand this was not what you expected and was not mentioned in your booking. We have contacted the supplier to understand why this situation occurred and will take measures to prevent similar problems from happening again. We sincerely apologize for the situation where the front desk asked you to take your child and luggage to the first floor to change your room card. We understand that this is very inconvenient for you, especially if you have children and luggage with you. We have trained our front desk staff to ensure they can handle such situations more thoughtfully and provide better service to our guests. Regarding the room hygiene issues you mentioned, we are very sorry about this. We have re-cleaned and inspected the rooms on the 16th floor and replaced related facilities. We promise that our rooms will be kept clean and hygienic to provide guests with a comfortable accommodation environment. Finally, we deeply apologize for the WeChat note you mentioned about "cannot ask for positive reviews". This is unprofessional behavior and we will never tolerate any form of discrimination or inappropriate treatment of guests by our employees. We have investigated this and taken appropriate measures to ensure this does not happen again. Thank you again for your feedback, we sincerely hope to regain your trust and provide you with better service. If you have any additional questions or require further assistance, please feel free to contact us. Best wishes to Shang Qi!

Response from Property: Dear guest: Hello! Thank you very much for your favor and love for our hotel! The pace of progress will never stop. For your trust, we will be more persistent. Sukhothai B&B will always stand in this city, waiting for your arrival! See you there! I wish you: always smile^_^!