Serensia Woods Hotel

I saw a package deal on trip.com, so I gave it a try. The hotel has a high degree of privacy. You need to be certified as a guest before you can enter the hotel. Every staff in the hotel is friendly and helps solve all problems. The most ordinary room. It's also very big, clean and well-managed, and the river view is very comfortable. The spa included in the package is also of high quality and very relaxing. The self-paid dinner and free breakfast are delicious. The food is made on-the-fly. The glass pigeon is very memorable. I participated in a 1-hour yoga class the next day. The Indian instructor taught me attentively. There is a flower sea promenade outside the hotel, where you can cycle and camp for picnics. The two-day and one-night itinerary is very relaxing. I will stay again if I have the opportunity.

酒店環境及設施很好，私隱度高。整體服務到位，房間和公眾地方都打理得整潔有序，是渡假養生的好選擇。

房間不錯，服務好也。

台前服務員Rita態度非常好，服務態度一流，酒店質素非常高，餐廳食物也非常美味，非常滿意

First time to Hongqin travel, I have searched for this hotel before, but the room rate is very high so did not consider 🤔 But this time want to find a quiet place to relax, so chose this. The staff service attitude is really good, and is everyone is very good, the pool 🏊🏼♂️ is very clean. Breakfast 🍳 tastes good, the portion can be increased, coffee can be refilled 👍🏼 The room is very comfortable and the air conditioning is very plentiful. Nearby is Mangzhou Wetland Park, about an hour's walk from the hotel, afternoon out for a walk, relax, then take a taxi to Cross Gate Huafa Shangdu dinner 😋 also good. The only drawback is outbound transportation😂 But the advantage is that the privacy is very high.

1. The hotel is located in a remote area, but it is in line with the positioning of a sanatorium hotel. It is very quiet and comfortable overall. 2. The fully enclosed hotel is well received. No strangers can easily enter, which plays a big role in the safety of guests' property. 3. There are not many types of breakfast, and the taste is just right. 4. The service attitude of all staff is very good. 5. The room hygiene is generally very clean and meticulous, but in some places, it can still be clearly seen (Figure 1) that there are little marks on the floor between the two beds. I don’t know if it has penetrated into the floor and cannot be wiped off. 6. The bedside socket is set up in an incredible way. There is only a socket on the bedside table on the window side. The socket of the other bed is actually set between the two beds (Figure 2) and there is no place to put the mobile phone. At night, you either put it on the ground or plug it into the table next to the TV to charge it, but he put all the light switches on the bedside table (Figure 3). This design is really the first time I have seen it. 7. I didn't see or feel an exhaust fan in the bathroom, and I didn't find an exhaust fan switch at the switch. The entire bathroom is a closed space with no ventilation, which makes the smell last for a long time after using the bathroom. Otherwise, you can only open the bathroom door to exchange the air in the room with the air in the bathroom. At the same time, the smell will also escape from the room. 8. The shower head interface in the shower room leaks seriously, which shows that these facilities should be neglected in maintenance. At the same time, the shower drain has a serious odor. 9. The air conditioner evaporator has not been disinfected and sterilized. It happened that the temperature difference between day and night was large on the night of check-in. The air conditioner stopped cooling when the temperature was lower than the indoor temperature at night, and then a very strong sour smell blew out. I was woken up by the odor for the first time at night. I got up and turned the air conditioner to the lowest temperature to get rid of the smell. 10. The night bed service is very good. 11. Some value-added services for Ctrip members are not available in this hotel (such as delayed check-out)

房型很滿意，服務也很滿意，最喜歡的就是管家的服務效率很快，泳池超級出片，酒店旁邊晚上風景超好，就是地理位置偏，其他都非常滿意

房間舒服乾淨，景色很好，已經是第二次入住，前台和工作人員很友善，房务經理趙蕊和管家Tina服務很好👍🏻