Hyatt Regency Hotels in Zhuhai

First time at hotel and this place service are outstanding especially the concierge services, the guys were truly amazing and very helpful, one of the best. Room was good, had the view of the shopping areas, seeing people moving about. I do daily exercise and went to gym room, it was neat with good exercise machines but I was disappointed at the cleanliness which must say is quite poor and bad for this standard of hotel. I know the swimming pool is out of used but gym was allowed and there was no one at the receptionists area and there was 4 treadmills but one was broken, have no idea if the management is aware of it. Then in one of the treadmills there are holders for bottles and someone must have finished their breakfast or what and after having fruit they things the fruit waste inside the water holder and the used towels was everywhere on the bench and table. Clearly no one was cleaning it. I stayed for 2 days and 2nd day went guessed what the fruit waste was still in the treadmills holder and it was rotten away so it is true to my understanding no one is cleaning even though there is a cleaning lady, LOL it must be just there for display and no action. Plus the water machine can be used but no cups to use, i wondered if guests is supposed to use their hands for holding water. Then there is the towel, there are only a few small exercise towels outside the receptionist area and there was small swimming large towel i asked the cleaner if they had small ones, she days no, well am thinking why leave large towels when you only have gym room. Well apart from the gym I think it is a great hotel. Plus do clean the gym room.

The hotel is a well-received accommodation choice, boasting an excellent location near the Gongbei Port and Zhuhai Station, with convenient transportation. The hotel offers hospitable services, with particular praise for the reception staff. The rooms are clean, spacious, and well-equipped, including free Wi-Fi, air conditioning, and bathrooms. The breakfast provided by the restaurant has also received many positive reviews. Overall, the hotel is a high-quality accommodation option suitable for both business and leisure travelers.

The hotel is great option! You can easily arrive, it is in front of the Macao board and train station. You always have a taxi to go wherever you want to go. The front desk is always available to help you. Have a good communication using wechat and a team with good English language speakers.

I have compared several hotels in other apps, and the evaluation of this hotel is mixed. I may be a ”stubborn” and I have to find out. The concierge opened the door at the hotel entrance, checked in at the front desk, the guest service manager Clean handled the problem, and the service of the room staff was very satisfactory. The hotel's decoration layout, facilities and equipment, and the quality and variety of breakfast are all very good. It was an unexpected experience for me!

Super hotel ever !! location very good, convenience for shopping and near to border to across to Macau ! we are only one day in Zhuhai as though that Zhuhai have nothing much to do. But we are wrong !! definitely will be back and stay here again ! Room supper clean, staff all are friendly. They have good service mind and help us on guided where to go, really appreciated ! Room very big and comfortable. my friend was run to shopping her luggage and back late then we requested to check out late ... so hotel allowed us to check out 2.oo pm !! Appreciated and thank you so much !! We will be back for sure !

A peaceful place to stay. The staff are friendly and wish to help. My wife and I have late arrived to check-in at about 2:00am, but Rita who is the receptionist still very nice to offer a free upgrade room and extend our check-out time to the 6:00pm next day. These made us appreciated and have more time to enjoy the staying. The room is big and everything is clean in the room, the hotel also have the best sightseeing of Macao! Wonderful day!

Fantastic experience all around. Stayed in the hotel room and also in the camping caravan. Both the adults and kids loved the experience. One or two small minor inconveniences but can't the overall service more than made up for it. Maybe a bit difficult for English speakers but can't fault them - we chose to go to China and to this particular hotel, so it's only fair we made the effort to learn a bit of Chinese!

The location is good, close to Gongbei KouAn, which is one of the entry points to Macau, and there are many restaurants, banks, markets around. But other than that, the hotel has been quite a let-down. It says it is a 4-star but it really doesn't feel like it. The first room we had (XX23) was so disappointing ... It felt really humid with smells of mold/mould all around: IT WAS SO HUMID when i lay down on the bed, my head felt the water that was kept into the pillow; so very uncomfortable/disgusting! We were going to stay multiple nights, but after the first night it was impossible we would stay longer. The smell, and the feeling of humidity all the time (no matter the settings of the AC) were almost nightmarish. The pictures also show how poor the status of the room was. We asked to change rooms, the 2nd one was MUCH BETTER. No gym, no real restaurant in the hotel, the breakfast room feels like a canteen, the front desk service is ok (not really welcoming nor rude either) This is not a 4-star hotel; or if it still is, then it should lose one star, or upgrade their ways to maintain a 4-star grade.

I recently had the pleasure of staying at this exceptional hotel, and I can't speak highly enough of my experience. From the moment I arrived, the staff went above and beyond to ensure my stay was perfect. The rooms were immaculately clean, beautifully decorated, and featured all the modern amenities one could wish for. The facilities, including the spa and pool, were top-notch and provided a welcome retreat after a day of exploring. However, what truly set this hotel apart was the outstanding service provided by the staff, particularly Hedi, the hotel butler. Hedi's attention to detail and commitment to excellence were unparalleled. He anticipated my needs before I even expressed them and ensured that every aspect of my stay was flawless. His warm personality and professional demeanor made me feel genuinely cared for and truly enhanced my overall experience. I highly recommend this hotel to anyone looking for luxury, comfort, and impeccable service. It was an unforgettable stay, and I will definitely return. Thank you, Hedi, for making my visit so special!