Ilheus Inns

I reserved the Toroomba resort for the accommodation of 4 adults, one couple and two children aged 18 and 20 years, and the reservation was made for the period from 9 to 13 October 2022 in the full pension and deluxe accommodation scheme. However, when we arrived at the hotel we were surprised by a room below what we had booked all mosquito, full of insect and a bathroom feding to the waste. The most I asked during the reservation was to take care of a moffled room and unfortunately when we arrived in the room was just moffy. We went to the reception and they came there and said that there was no room more than the hotel was full. I asked how we would stay and we were devoting from us and they talked that the only option is that room and ready or then I would look for another hotel ( treating us with irony and total lack of respect for the client) We arrived at 12:00, where I paid the rest of the missing and I went to lunch while cleaning the room. Our nor can we eat the foods exposed mosquito by putting the girl of the ice cream by shaking the bottom of the packaging food of very poor quality and total lack of hygiene without talking about the refrigerants .... she opens a bottle and casts inside a drum that The hotel is a wide range of waters that are not available for the users. After all, we tried to get in agreement with the hotel to return the money and they said that he was not like, and I paid 80% of the trip a year ago and the rest 20% in the hosting. There after 4 hours of total stress returned were 60% of the value and the rest stayed in the hotel I could be unconcerned that they would pay me and until today the hotel did not fulfill his word and did not pay me I was hurt and I still was in the loss I called several times and they said that you wanted to go to justice... totally unrespect and lack of respect for the client... I felt hurt and we were sad and embarrassed with the attitude of the hotel...

We stayed here since this was a preferred hotel for family, but we would probably not stay as long the next visit. Please be warned that they had out review cards to people at breakfast who give them positive feedback, and don't to those who give less than positive so the reviews here on trip advisor will be very skewed. (Since I gave mixed comments they did not give me a review card with a trip advisor logo prominently on it.) The price difference between the basic and deluxe rooms was minimal and our friend's room was much nicer for little more. The basic rooms were pricy once we saw what they got for a slight bit more. The positives: - The location was convenient within 10 minutes of the Ilheus airport. - The pools were clean, bathrooms were easily accessible. - The drinks (with alcohol) were excellent, and they were made very quickly after ordering. - They had activities and a playroom for kids, and a game room (although the game room needs maintained better, new equipment, etc). - There were activities for adults like volleyball, water aerobics, and contents where they gave small prizes. - The lunch and dinner menu food was very good always, prices were reasonable. - The beach behind the resort wasn't full so you had a lot of space to enjoy. The waves are rough at times. There are a lot of restaurants about a mile down the beach if you want to go elsewhere for lunch. The negatives: - The rooms were loud to outside noise, people in the hallways were loud throughout the night. - The breakfast was lacking compared to other resorts. Due to the number of people at the hotel, they produced food in mass quantity and the quality of breakfast was low overall. Tables were usually hard to find also. Multiple days when we ordered omelets they didn't get the order right. (using tapioca rather than egg, putting on onions, etc) The juices were extremely watered down, and not good. - The poolside music and master of ceremonies were too loud every day. We complained multiple time. It felt like you were in a college spring break bar. The hotel staff will not pick up empty (plastic) drink glasses from poolside. - It was quite a walk from many of the rooms to the restaurant, pool, etc. - There is not much near the hotel if you walk outside the property. - They also had little or no information on covid testing when it was required to fly back to the USA. So we had to find pharmacies online and walk to them, which there were a few within 1/2 mile. The reception desk really did not have any information on happenings in Ilheus. They had a flyer from a festival going on, but when you asked about it they had no clue. Otherwise the reception desk was pretty helpful. There was free flavored water at check-in at reception, but this was only around check-in time. The hotel should provide this 24 hours daily, it was a nice feature.

The hotel has a good structure. Comfortable room, excellent child area, beautiful garden. But, I was in retirement, whoever wants to take soneca after lunch if you are in the room can forget. Unfortunately, next to the hotel I observed that the region's residential waste washed in the sand of the beach, which warned me p not enter the sea water and avoid sand ... The breakfast is good, but they had about 10 cakes , several countries, but no one without gluten and s lactose Since q hj is easy to use meal like rice.

My wife and I traveled together and we both found a great hotel, an incredible stay.