Motels in Australian Capital Territory, Australia

I booked this hotel for my elderly grandparents. The service was beyond terrible. There is no staff on site and you need to rely on a pin number that they give you. Turns out our pin number didnt work and I had o find them another hotel. When contacted, the staff and particularly the manager of the hotel were rude and accused us of lying. They stated the room was entered at 1730 (impossible as my grandparents were with me enjoying dinner), they also stated that house keeping said the room was used. I was forced to book another room at another hotel. The incredibly rude manager I spoke to in person refused to hear my side of the story and said that my grand parents were the only ones to get the pin, which is clearly not true. After multiple promises to call me back, they never did. Absolutely pathetic. They have essentially taken advantage of elderly pensioners. Stay well clear.

We knew this was one of the cheaper motels in Canberra - so didn’t expect the Ritz, but there were a few things that were just frustrating and make for a 3 star review. Between 2 couples we had 2 rooms, a twin Room that had 2 Double beds, and a family room that had a Queen Bed and bunks. For a four night stay the family room was definitely the preferable of the two as it was larger, lighter, and better equipped. The positives: Price, and the rooms were generally clean, the beds were comfortable. The outside area is simple but clean and tidy, no graffiti or anything. Good showers with lots of hot water. Surprisingly quiet given distance from main highway, and walking distance to a train stop. The negatives: The twin room was far too small to comfortably accomodate more than one couple. Although it came with a microwave / jug / toaster & cutlery & crockery it didn’t have anything required for actually using the microwave. No big bowl / microwave dish or anything, also no detergent or dishcloth - and although we asked these never appeared. So washing dishes is basically rinsing them in the bathroom hand-basin. Lighting was also appalling in the downstairs twin room, too dim at night to read anything as no overhead lighting. The shower also was missing a curtain so it was impossible to shower without drowning the whole bathroom. The family room was much better appointed and had a genuine kitchenette with everything required for both microwave and cook-top and its own sink + detergent. However the room STUNK of stale cigarette smoke so clearly the “No smoking sign” is often ignored. The doona cover was completely revolting in how badly it smelt of cigarettes - we did get this changed on request but it makes me wonder how often the covers are routinely changed. there is a free laundry with washer and dryer, but washer has some issues and it took 4+hrs to finish a cycle and let us get our washing out. Would be fine for a 1-2 night stay - but I wouldn’t do a 4 night stay here again.

Stayed there for 3 nights this week as I was running a training course in the Dining Hall. The staff were exceptional, couldn't do enough, available whenever for any query. The Dining Hall was heated, large enough to keep socially distant for a group of 16. Took me a day to find the light switches but I could have asked. Sanitiser was provided, large screen TV including cables. Only 1 toilet for group, but it wasn't an issue. Villa room accommodation was fine, no idea of cost as company paid, 2 bedrooms with full kitchen next door to dining hall. Clean, appealing, every thing I needed was there. Comfy lounges, large dining table enough to work and eat, seated 6. Vehranda with table and large seat. Parking out front. Leaking tap which I remembered to mention at the end and was told I should have said and they would have fixed it. Nothing was too much trouble. A lick of paint would be perfect and I noted this happening progressively with empty villas.

It’s quite good, it’s quite good, it’s quite good, it’s quite good, it’s quite good, it’s quite good, it’s quite good, it’s quite good, it’s quite good, it’s quite good, it’s quite good, it’s quite good, it’s quite good, it’s quite good, it’s quite good. very good

We knew this was one of the cheaper motels in Canberra - so didn’t expect the Ritz, but there were a few things that were just frustrating and make for a 3 star review. Between 2 couples we had 2 rooms, a twin Room that had 2 Double beds, and a family room that had a Queen Bed and bunks. For a four night stay the family room was definitely the preferable of the two as it was larger, lighter, and better equipped. The positives: Price, and the rooms were generally clean, the beds were comfortable. The outside area is simple but clean and tidy, no graffiti or anything. Good showers with lots of hot water. Surprisingly quiet given distance from main highway, and walking distance to a train stop. The negatives: The twin room was far too small to comfortably accomodate more than one couple. Although it came with a microwave / jug / toaster & cutlery & crockery it didn’t have anything required for actually using the microwave. No big bowl / microwave dish or anything, also no detergent or dishcloth - and although we asked these never appeared. So washing dishes is basically rinsing them in the bathroom hand-basin. Lighting was also appalling in the downstairs twin room, too dim at night to read anything as no overhead lighting. The shower also was missing a curtain so it was impossible to shower without drowning the whole bathroom. The family room was much better appointed and had a genuine kitchenette with everything required for both microwave and cook-top and its own sink + detergent. However the room STUNK of stale cigarette smoke so clearly the “No smoking sign” is often ignored. The doona cover was completely revolting in how badly it smelt of cigarettes - we did get this changed on request but it makes me wonder how often the covers are routinely changed. there is a free laundry with washer and dryer, but washer has some issues and it took 4+hrs to finish a cycle and let us get our washing out. Would be fine for a 1-2 night stay - but I wouldn’t do a 4 night stay here again.

Stayed there for 3 nights this week as I was running a training course in the Dining Hall. The staff were exceptional, couldn't do enough, available whenever for any query. The Dining Hall was heated, large enough to keep socially distant for a group of 16. Took me a day to find the light switches but I could have asked. Sanitiser was provided, large screen TV including cables. Only 1 toilet for group, but it wasn't an issue. Villa room accommodation was fine, no idea of cost as company paid, 2 bedrooms with full kitchen next door to dining hall. Clean, appealing, every thing I needed was there. Comfy lounges, large dining table enough to work and eat, seated 6. Vehranda with table and large seat. Parking out front. Leaking tap which I remembered to mention at the end and was told I should have said and they would have fixed it. Nothing was too much trouble. A lick of paint would be perfect and I noted this happening progressively with empty villas.

It’s quite good, it’s quite good, it’s quite good, it’s quite good, it’s quite good, it’s quite good, it’s quite good, it’s quite good, it’s quite good, it’s quite good, it’s quite good, it’s quite good, it’s quite good, it’s quite good, it’s quite good. very good

We knew this was one of the cheaper motels in Canberra - so didn’t expect the Ritz, but there were a few things that were just frustrating and make for a 3 star review. Between 2 couples we had 2 rooms, a twin Room that had 2 Double beds, and a family room that had a Queen Bed and bunks. For a four night stay the family room was definitely the preferable of the two as it was larger, lighter, and better equipped. The positives: Price, and the rooms were generally clean, the beds were comfortable. The outside area is simple but clean and tidy, no graffiti or anything. Good showers with lots of hot water. Surprisingly quiet given distance from main highway, and walking distance to a train stop. The negatives: The twin room was far too small to comfortably accomodate more than one couple. Although it came with a microwave / jug / toaster & cutlery & crockery it didn’t have anything required for actually using the microwave. No big bowl / microwave dish or anything, also no detergent or dishcloth - and although we asked these never appeared. So washing dishes is basically rinsing them in the bathroom hand-basin. Lighting was also appalling in the downstairs twin room, too dim at night to read anything as no overhead lighting. The shower also was missing a curtain so it was impossible to shower without drowning the whole bathroom. The family room was much better appointed and had a genuine kitchenette with everything required for both microwave and cook-top and its own sink + detergent. However the room STUNK of stale cigarette smoke so clearly the “No smoking sign” is often ignored. The doona cover was completely revolting in how badly it smelt of cigarettes - we did get this changed on request but it makes me wonder how often the covers are routinely changed. there is a free laundry with washer and dryer, but washer has some issues and it took 4+hrs to finish a cycle and let us get our washing out. Would be fine for a 1-2 night stay - but I wouldn’t do a 4 night stay here again.

Stayed there for 3 nights this week as I was running a training course in the Dining Hall. The staff were exceptional, couldn't do enough, available whenever for any query. The Dining Hall was heated, large enough to keep socially distant for a group of 16. Took me a day to find the light switches but I could have asked. Sanitiser was provided, large screen TV including cables. Only 1 toilet for group, but it wasn't an issue. Villa room accommodation was fine, no idea of cost as company paid, 2 bedrooms with full kitchen next door to dining hall. Clean, appealing, every thing I needed was there. Comfy lounges, large dining table enough to work and eat, seated 6. Vehranda with table and large seat. Parking out front. Leaking tap which I remembered to mention at the end and was told I should have said and they would have fixed it. Nothing was too much trouble. A lick of paint would be perfect and I noted this happening progressively with empty villas.

I booked this hotel for my elderly grandparents. The service was beyond terrible. There is no staff on site and you need to rely on a pin number that they give you. Turns out our pin number didnt work and I had o find them another hotel. When contacted, the staff and particularly the manager of the hotel were rude and accused us of lying. They stated the room was entered at 1730 (impossible as my grandparents were with me enjoying dinner), they also stated that house keeping said the room was used. I was forced to book another room at another hotel. The incredibly rude manager I spoke to in person refused to hear my side of the story and said that my grand parents were the only ones to get the pin, which is clearly not true. After multiple promises to call me back, they never did. Absolutely pathetic. They have essentially taken advantage of elderly pensioners. Stay well clear.