We chose this hotel, about a 30-minute drive from home, for a one-night stay so the kids could go swimming. They were so excited before we even left. After checking in, we rushed to the pool, only to be told that children weren't allowed after 6 PM and could only use it after 9 AM the next morning. However, check-out was at 11 AM, which left very little time.
So, I contacted Trip.com customer service to request a late check-out. During the first call, the hotel said they would charge £10 per hour for late check-out. We expressed our dissatisfaction, and thanks to Trip.com's proactive coordination, the hotel finally agreed to a free two-hour late check-out for both rooms. The kids had a fantastic time the next morning, which was a huge plus.
The hotel is newly renovated, and the overall facilities are quite good for a UK hotel. Dinner was also decent, though the steak was a bit disappointing. Luckily, the waitstaff were very friendly and didn't charge us for it. IHG's service philosophy was generally well-reflected.
However, the hotel seemed a bit understaffed. There were only two people at the front desk, so checking in required a bit of a wait. After check-in, no one showed us to our rooms, and the layout was a bit confusing, making it easy to get lost. I hope the hotel can improve in this area in the future. Also, it would be even more appealing if they could add some family-friendly room types.
Lovely staffs, It felt warm when a staff greeted me in the morning with a bright smile, the room was tidy in the morning when I got back. Room very clean, toilet and bath was clean as well. Had no concerns felt very safe. I would definitely recommend to use. Rooms are big and convenient.
My 2nd time staying here. Service and environment beautiful. Set in the grounds of university of Birmingham. Very peaceful as not of a public road. Staff are very friendly, decor has a Scandinavian feel. Food is reasonably priced.
The price is not expensive, the hotel is self-driving, the location may not be convenient for ordinary tourists. More general hotel, the decoration is also old. Hotel environment is good, useless for passengers, suitable for slow travel, leisure.
This hotel has seen better days unfortunately.. Maybe it was once a main hotel chain but the current owners are struggling to keep on top of issues. .The first room offered to me had a mouldy damp smell. The second option was better . But overall I couldn't recommend a stay here.
The hotel is very beautiful, big and the service is very good; check in is very convenient, you can take the  room card immediately when you arrive at the reception; the room is large, clean and comfortable;
It is worth praise that the hotel provides free parking, which is really good 🤗🤗
I like the hotel lobby and garden the most. It’s so beautiful. Remember to take more pictures and leave good memories. 🤗🤗
The location of the hotel was okay, good nearby links to the train station and attractions. There's no food or drink other than vending machines in the hotel but there is a Sainsbury's local opposite. Bed was comfy and the temperature of the room was controlled. TV was very small and in an awkward position to watch from laying in bed. No hand soap in the dispenser and there was also a leak from the toilet/sink area.
Stayed for 1 night prior to early flight. It was further from the airport than I thought it was. The bed was comfortable and bedding spotless The hubby liked the fact he could see the aircraft take off and land from the room so wasn’t disappointed that it was further than anticipated. The bathroom was adequate but I’m not sure about having a shower curtain instead of a screen but it did look clean. The meals we had were nice and a couple of drinks in bar. Hospitally tray was adequate too. You need to ask reception for hairdryers but not an issue. Overall it’s great value for money and we would stay again. All the staff we came into contact were friendly and professional at all times
This hotel was beautiful. I came for my graduation and this was the perfect spot for us. The receptionists were so nice and welcoming. Each room had a view into the stadium which was amazing for my parents who hadn’t seen this before!
I would definitely recommend!
Ibis Birmingham Airport - NEC Review
The Ibis Birmingham Airport - NEC offers exactly what one would expect from an airport hotel - convenient location and comfortable accommodation. Situated perfectly for travellers using Birmingham Airport, the hotel's position couldn't be more practical.
The rooms, whilst not luxurious, provided a warm and cosy environment, which was particularly welcome after a long day of travel. The accommodation was clean and maintained to a satisfactory standard, meeting the basic needs of the airport traveller.
The food served at the hotel was adequate, nothing particularly remarkable but certainly passable for a short stay. The menu offered standard fare typical of what one might expect from a chain hotel restaurant.
What truly stands out about this establishment is its strategic location. For those with early morning flights or late arrivals, the proximity to the airport terminals makes this Ibis an eminently practical choice.
In summary, whilst the Ibis Birmingham Airport - NEC won't win any awards for luxury or fine dining, it serves its purpose admirably as an airport hotel. If you're looking for a convenient, comfortable place to rest before or after a flight, this hotel fits the bill perfectly. A sensible choice for airport accommodation.
Very Good
96 reviews
8.5/10
Price from
IDR 1,474,498
per night
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7.3/10
GGuest UserHotel looks very posh. Unfortunately thats where it stops. The family room was large but lacked character.
The gym facilities was extra charge
Breakfast was OK. But plates and bowls were filthy
We travel to Midlandsa lot. We wont be staying here again.
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PPhillipsGood location only a 15 minute walk from BNS station. Single room was perfect for a solo traveller had everything you’d need, en-suite bathroom, toiletries & beverage tray. Good food served downstairs in the pub.
GGuest UserVery pleasant stay.. pub restaurant offered info on food allergies. Food was great. Rooms (I rebooked) were great, bath and shower that actually did what they said… no getting soaked trying to turn on shower. As a single female traveller, felt safe. Will rebook next visit . Staff are friendly and helpful.
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