Hotels With Pools in Kanagawa Prefecture, Japan

The room was very spacious, and apart from skincare products, all other amenities were well-provided. The wet/dry separation in the bathroom was also a nice touch. The ocean view room was absolutely stunning, and we even got to see the fireworks display for Yokohama Port's opening season at night. The only downside was that the air conditioning was a bit noisy. The front desk service was excellent; they could communicate in Chinese, English, and Japanese, and they also offered free luggage storage. Very satisfied overall!

The location is excellent, very close to Sakuragicho. We could easily walk to Minatomirai 21 for a lovely evening stroll and to admire the night views. There's a massive shopping mall nearby that has absolutely everything you could need. Even the pedestrian overpasses are equipped with escalators, which is super convenient! Hotel service was impeccable; they even left two extra sets of toiletries right outside my door, which was a nice surprise, haha! I highly recommend staying here! The value for money is absolutely spot on. Plus, just a left turn out of the hotel entrance leads you to a bustling street packed with delicious local snacks!

This was my second stay here. My previous visit with my child was so enjoyable that when a friend came to Japan, I brought them here for a night. Throughout our stay, the staff were incredibly kind and thoughtful. Both breakfast and dinner were very satisfying. However, at check-out, one particular staff member's attitude absolutely floored me. 1. For self-check-out, there were three machines. One was free, and there was no queue, so we just went ahead and used it. 2. After checking out, I wanted to inquire about the hotel shuttle and public bus routes and schedules, as we didn't have a car this time. Both manual check-out counters were busy with guests, so I stood behind them, waiting my turn. 3. Suddenly, a staff member came out from the side to guide guests queuing for check-out. She noticed I was inadvertently standing in front of the line she was directing. She gestured for me to move, and I apologized and immediately stepped aside. Then, when she had a moment, I asked her where I should queue to inquire about the hotel bus schedule. For some reason, she seemed extremely annoyed. She spoke to me with a blank expression for a couple of sentences, then realized I didn't speak Japanese, and that she couldn't explain it to me quickly. Our conversation wasn't even finished when she angrily turned and walked away... At first, I thought she was in a hurry to attend to the queuing guests, as it was peak check-out time, and that she'd get back to me. So I waited in a spot where I wouldn't bother her or her line. But then I realized she completely intended to ignore me! I just stood there waiting for her, hahaha. Eventually, I thought, 'This isn't right. Is getting a schedule really this difficult?' She was the only person available to ask, so I went up to her again and asked in English. She froze, looking at me with a surprised expression, perhaps not expecting me to come back after her impolite demeanor. So, she had to patiently, albeit reluctantly, quickly reply to me in English. I asked if she could give me a copy of the schedule. She didn't even say ”please wait a moment.” She just turned directly to the counter, grabbed a schedule, practically slapped it into my hand with a ”Pia!” sound, said absolutely nothing, and then spun around and walked away, hahaha. I even managed to say ”thank you” to her. I was stunned. A 2600 yen per night hotel, and in my two years in Japan, this was the first time I'd experienced such shockingly poor service. I suggest that during peak check-out times, more staff should be assigned, or essential information like schedules should be placed in a conspicuous location, which would also save staff the trouble. And while the hotel indicates Chinese-speaking service is available, if staff who only speak Chinese are discouraged from asking questions, then I suggest the hotel shouldn't be on platforms like Ctrip trying to attract Chinese customers in the first place.

Everything is good. It’s very near minato mirai subway station and there are plenty of shops, a supermarket and eating places to go to. If the weather is no good there are places to while away time without getting wet. The service staff from the reception, restaurants and housekeepers provided excellent services. Stayed facing the park and has a good view during the night. Soundproofing is good no noise disturbances. The Haneda airport limousine bus stops right at the door steps of the property. Drawback is there is need to use USB adaptors to charge electronic devices.

I visited for the first time in three years, and it is still excellent. First of all, the location is great for sightseeing in the center of Yokohama. The hotel is large and luxurious, and well-equipped with amenities such as a restaurant, convenience store, swimming pool (limited time), large public bath, massage chairs, ice machine, and microwave. I especially loved being able to grill various fish and shellfish, including shishamo, right in front of me at breakfast!

The hotel room was spacious, tidy, and clean, with excellent service. Everything was great, except for the down pillows, which I found uncomfortable (I was too lazy to call and ask for a replacement). The hotel itself is beautiful, and the large windows offer stunning views! All of Yokohama's famous attractions are nearby! Getting to the airport is also very convenient, as you can catch a bus right from the hotel's ground floor for 1000 yen for adults and 500 yen for children.

The hotel's location is unbeatable, right next to Chinatown, making it incredibly convenient for dining. The beds in the rooms are quite large, unlike typical twin beds. Although the hotel is a bit old, the cleanliness is decent. However, on our last night, around 4 AM, a drunk Japanese guest tried to open our room door. While they didn't succeed, it genuinely scared us. We immediately reported it to housekeeping, asking them to check the surveillance cameras. Housekeeping initially said the cameras couldn't see that area. Since it was still early morning, we decided to address it again at check-out the next day. When we checked out, we raised the issue once more. The front desk assistant manager, a woman named Junko, handled our complaint very seriously. Her English was excellent. I insisted that the cameras be checked immediately. When we returned from dinner, she confirmed it was a drunk Japanese guest. Regardless of whether that's true or not, I appreciated her positive attitude. Everyone knows Japanese people enjoy drinking, and I just wanted to bring this to the hotel's attention, hoping they'll take incidents involving intoxicated guests trying to open random doors seriously to prevent them from happening again!

The room was really spacious with a lovely sea view. The front desk staff wasn’t very fluent in English, but she was incredibly patient and made the effort to communicate clearly, which I really appreciated. The public bath is free, but we opted for a private one for a bit more privacy, prices were reasonable too, so it felt worth it.

Hakone Kowakien Ten-yu is a truly comfortable and relaxing ryokan that made our stay very enjoyable. The staff were attentive and welcoming from the moment we arrived by car, and they promptly helped unload our luggage and delivered it to the hotel. They also assisted with carrying our luggage back to the car during check-out. The room was well-equipped, clean, and very hygienic, and the high-floor view was wide and beautiful. Breakfast and dinner buffet were both satisfying, with delicious food and a good variety of choices. The onsen was also impressive, with two levels of outdoor baths that are alternated between men and women at different times, allowing guests to enjoy both. The water park-style onsen area was a bit less impressive, but overall, this ryokan deserves a very high rating. The official site highlights its open-air onsen, private baths in all rooms, and well-regarded dining, which matches the strong overall experience here

It was very comfortable, I'll definitely come back!! The staff were also very kind. It's close to the station and the walls are thick, so I couldn't hear any noise from the next room at all (lol).