The hotel is in the center of the Macau Peninsula, but while the Wynn Macau across the street is bustling, this side feels quite desolate.
What they call a 'sea view room' actually faces another part of the hotel, and you can only catch a glimpse of the sea from a very specific corner of the balcony.
The concierge and bell staff were very warm and helpful. Due to the hotel's location, it takes a long time to get a taxi, so they informed us about the shuttle bus and helped with our luggage. I really appreciate their service!
The front desk service, however, needs improvement. We were told check-in was from 2:30–3:00 PM, but when we arrived at 3:49 PM, we were told we still had to wait. Then, at another counter, we were able to check in immediately. Is this service model trying to shut the hotel down? It's incredibly dishonest. The staff in the breakfast restaurant were also cold and indifferent, let alone offering any actual service.
There was nothing in the room, yet they still charged a deposit. At least the deposit was refunded to my account within 24 hours, unlike what some reviews mentioned about it taking a long time.
We requested a smoking room, but there was hardly any lingering smell, which was great. We stayed on the 17th floor, and the breakfast included a fantastic lobster buffet – truly all-you-can-eat! Downstairs, you can go shopping, and it's quite close to Wynn Palace. To get to Senado Square, there's no shuttle, so you'll need to take a taxi or other transportation. We paid 80 MOP for a taxi there. On the way back, we took a shuttle to another hotel and then walked the rest of the way. Overall, the breakfast offers much better value for money than the local cha chaan tengs, so it's definitely worth trying.
We checked in late, and the hotel staff were incredibly welcoming, even upgrading our room – what a pleasant surprise! The room was spacious and bright, the bedding was clean and comfortable, and the view from the window was charming. It's super close to popular attractions, just an 8-minute walk, and there are many great Macau-style tea restaurants nearby with delicious food at reasonable prices. Plus, there are plenty of buses right outside the hotel, making it really convenient to get anywhere. Perfect for traveling with kids! The staff didn't talk much, but their service was top-notch. Highly recommend!
This hotel is conveniently located near Sands Casino and Fisherman's Wharf. You can easily get there by taking the shuttle from Border Gate to Sands Casino. The hotel is clean and tidy, and they even have water dispensers in the hallways, which is a nice touch. Since I was traveling with family, the hotel upgraded us to a suite for free, and the service was excellent. For anyone visiting Macau, this is a highly recommended hotel.
I've been to Macau many times, and this is my third time staying overnight. The first time, I stayed at an affordable guesthouse in the old city center – clean and tidy, right across from Wen Ji Cafe & Snacks. It wasn't far from Grand Lisboa and St. Paul's Ruins. The second time, I stayed at the Crowne Plaza near the Gongbei Border Gate. The room was super spacious, breakfast was delicious, and the king-size bed was very comfortable. This time, a few of us bit the bullet and booked a room at The Venetian 😭 – decided to splurge a bit. They said it was a Royal Presidential Suite, and it even came with two tickets to the Parisian Macao's Eiffel Tower (the front desk lady mentioned that the 7th floor is actually free to visit now). The rooms in Macau, compared to neighboring Hong Kong, are not just a little bit better [facepalm]. It really is a city centered on entertainment and service industries, with a different positioning than Hong Kong. We took a private car from Hong Kong, and as soon as we got out, a young man helped us with our luggage and gave us a luggage tag. When checking in, you just give the tag to the front desk, and your luggage is automatically delivered to your room. The room was large and spacious, with a separate living room and two TVs. To put it bluntly… the bathroom in this suite could rival an entire Hong Kong hotel room in size! The bed 🛌 was huge and comfortable, the sofa was great, and the view from the large floor-to-ceiling windows was pretty good too – though I imagine the view would be even better from the opposite rooms. Next time, if I get the chance, I'll try out Galaxy and Studio City too [smirk]. Even though it's not ** (missing original text, likely referring to 'cheap'), it's definitely worth experiencing [evil grin]. In mainland terms, almost all hotels in Taipa can be considered top-tier luxury, haha… especially with all the rumors surrounding Wynn Palace, haha… so much 'color' has been added to it… Macau is truly unforgettable and suitable for people of all ages to visit. Thumbs up!
I’m a local staying here for post-surgery recovery, extended my stay two times.
Reception is decent and helpful. The Japanese restaurant on ground floor is really good and so is the Chinese restaurant on the second floor. I’d say give it a try if you’re staying there, the price is average, totally not overpriced for being inside a hotel.
The room soundproof is terrible, you’re out of luck if other guests staying in rooms surrounding you talk super loud or have loud kids. You can also clearly hear conversations outside the hallway. You can also hear the water pipe noises whenever people staying upstairs/downstairs shower. Not the most serene environment.
Amenities are alright, the provided shower gel, shampoo and conditioner are a bit small so you’d constantly have to ask for refills for longer stays. The bath tub is bigger than usual ones so that’s a good thing but not a fan of the type of shower head they chose, and the tube is a bit short too but there’s an overhead if needed.
I wouldn’t say the location is convenient for tourists as there is nothing surrounding the hotel but they do provide scheduled shuttle buses to get round town and to some hotspots. The walk to the nearest light rail station is around 12-18min (depending on your pace) on foot.
The hotel shuttle is easy to find – just turn right after exiting the airport. Get off at the Studio City stop. To your left is The Celebrity Tower, and to your right is The Star Tower. I checked in at The Celebrity Tower around 4 PM and there was no queue. The staff were very proactive in helping with my luggage. The suite at The Celebrity Tower was incredibly spacious, with a huge bathroom area. The mini-bar was as well-stocked as ever, and I appreciated that the bedside chargers didn't require an adapter. On the ground floor, the Pop Mart store had a full selection of SKULLPANDA figures. Unlike last year, points can no longer be redeemed. Don Quijote is still there, so if you don't want to go to Japan, you can do some shopping at the supermarket. To catch the light rail, turn right from The Celebrity Tower, walk to the end, and go up to the second floor. It's 6 MOP for two stops to Pai Kok, where you'll find plenty of delicious food on Cunha Street.
Grand Lisboa Palace Macau is truly impressive. Although it's a bit far from the Taipa core area, the shuttle bus service is incredibly convenient, and hotel guests even get to skip the line! The ambiance is beyond words – the European palace style is super elegant, and the 'Verdant Paradise' garden is perfect for stunning photos. The rooms are spacious and tastefully decorated, with high-end, thoughtful amenities, including a fully smart bathroom and a complimentary mini-bar. I was able to check in early at 12 PM. Downstairs, there's a shopping mall and a casino. The staff provides meticulous and thoughtful service, and 'The Grand Buffet' is highly recommended! Overall, I'm very satisfied.
A truly unique hotel! Even before I stepped inside, I was captivated by the New Year decorations outside. There's also a rooftop that would be perfect for photos on a good day. Zika and Ying provided excellent service, and Delia's attentiveness, along with Wilson and Kayee's service, were all wonderful.
Facilities: The hotel facilities are quite new, and the room size is decent. However, the mattress and pillows are too soft, making for an uncomfortable sleep. Many hotels in Macau require check-out before 11 AM the next day, which I'm not a fan of.
Cleanliness: The room was clean and tidy.
Environment: You can take the shuttle bus to Sands Macao. After getting off, it's just a short walk to Artyzen Grand Lapa Macau.
Service: The front desk staff and servers were very warm and generous!
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GGuest UserThe hotel shuttle is easy to find – just turn right after exiting the airport. Get off at the Studio City stop. To your left is The Celebrity Tower, and to your right is The Star Tower. I checked in at The Celebrity Tower around 4 PM and there was no queue. The staff were very proactive in helping with my luggage. The suite at The Celebrity Tower was incredibly spacious, with a huge bathroom area. The mini-bar was as well-stocked as ever, and I appreciated that the bedside chargers didn't require an adapter. On the ground floor, the Pop Mart store had a full selection of SKULLPANDA figures. Unlike last year, points can no longer be redeemed. Don Quijote is still there, so if you don't want to go to Japan, you can do some shopping at the supermarket. To catch the light rail, turn right from The Celebrity Tower, walk to the end, and go up to the second floor. It's 6 MOP for two stops to Pai Kok, where you'll find plenty of delicious food on Cunha Street.
LLolita RibeiroI’m a local staying here for post-surgery recovery, extended my stay two times.
Reception is decent and helpful. The Japanese restaurant on ground floor is really good and so is the Chinese restaurant on the second floor. I’d say give it a try if you’re staying there, the price is average, totally not overpriced for being inside a hotel.
The room soundproof is terrible, you’re out of luck if other guests staying in rooms surrounding you talk super loud or have loud kids. You can also clearly hear conversations outside the hallway. You can also hear the water pipe noises whenever people staying upstairs/downstairs shower. Not the most serene environment.
Amenities are alright, the provided shower gel, shampoo and conditioner are a bit small so you’d constantly have to ask for refills for longer stays. The bath tub is bigger than usual ones so that’s a good thing but not a fan of the type of shower head they chose, and the tube is a bit short too but there’s an overhead if needed.
I wouldn’t say the location is convenient for tourists as there is nothing surrounding the hotel but they do provide scheduled shuttle buses to get round town and to some hotspots. The walk to the nearest light rail station is around 12-18min (depending on your pace) on foot.
GGuest UserBooked this place online based on a friend's recommendation, and honestly, it's great value for money. There are tons of good restaurants nearby, and it's really close to Grand Lisboa, MGM, and Wynn. We saw the Wynn's Tree of Prosperity, checked out the exhibition at MGM, and even enjoyed some free milk tea. We also tried the geoduck hotpot at Sun Cheong City. The only downside is the hotel's air conditioning – it's freezing! The whole place feels like a giant freezer. It was just too cold. I have no idea why they keep it so arctic.
LLmchengziThis hotel is conveniently located near Sands Casino and Fisherman's Wharf. You can easily get there by taking the shuttle from Border Gate to Sands Casino. The hotel is clean and tidy, and they even have water dispensers in the hallways, which is a nice touch. Since I was traveling with family, the hotel upgraded us to a suite for free, and the service was excellent. For anyone visiting Macau, this is a highly recommended hotel.
Lls890423I've been to Macau many times, and this is my third time staying overnight. The first time, I stayed at an affordable guesthouse in the old city center – clean and tidy, right across from Wen Ji Cafe & Snacks. It wasn't far from Grand Lisboa and St. Paul's Ruins. The second time, I stayed at the Crowne Plaza near the Gongbei Border Gate. The room was super spacious, breakfast was delicious, and the king-size bed was very comfortable. This time, a few of us bit the bullet and booked a room at The Venetian 😭 – decided to splurge a bit. They said it was a Royal Presidential Suite, and it even came with two tickets to the Parisian Macao's Eiffel Tower (the front desk lady mentioned that the 7th floor is actually free to visit now). The rooms in Macau, compared to neighboring Hong Kong, are not just a little bit better [facepalm]. It really is a city centered on entertainment and service industries, with a different positioning than Hong Kong. We took a private car from Hong Kong, and as soon as we got out, a young man helped us with our luggage and gave us a luggage tag. When checking in, you just give the tag to the front desk, and your luggage is automatically delivered to your room. The room was large and spacious, with a separate living room and two TVs. To put it bluntly… the bathroom in this suite could rival an entire Hong Kong hotel room in size! The bed 🛌 was huge and comfortable, the sofa was great, and the view from the large floor-to-ceiling windows was pretty good too – though I imagine the view would be even better from the opposite rooms. Next time, if I get the chance, I'll try out Galaxy and Studio City too [smirk]. Even though it's not ** (missing original text, likely referring to 'cheap'), it's definitely worth experiencing [evil grin]. In mainland terms, almost all hotels in Taipa can be considered top-tier luxury, haha… especially with all the rumors surrounding Wynn Palace, haha… so much 'color' has been added to it… Macau is truly unforgettable and suitable for people of all ages to visit. Thumbs up!
SSuanmeitangThe location is great, very close to Grand Lisboa and Lisboa Hotel. There are bus stops nearby, making it convenient to get around. The hotel's cleanliness is good, and the bedding is quite comfortable. The front desk service and luggage storage were both good. However, the soundproofing in the room isn't great; you can hear conversations from next door very clearly. 😊
GGuest UserThe room was spotless and clean. The hotel was very responsive to all our requests, truly making us feel at home. There was a minor issue during our stay, but both Trip.com and the hotel handled it very professionally. Unfortunately, I left some items behind when I checked out, and the shipping cost was more than the items themselves. Booking through Trip.com was excellent; I'll definitely stick with them for future reservations!
Ssunny0995Facilities: The facilities aren't bad, just a bit old overall.
Cleanliness: The overall hygiene is okay.
Environment: It's convenient for getting taxis and dining nearby. It's also very close to Wynn Macau, Grand Lisboa, and the Ruins of St. Paul's.
Service: The service was pretty good.
GGuest UserThe Grand Lisboa Hotel in Macau has long been renowned. As an established five-star hotel, my spouse and I experienced exceptional service from the moment we arrived. A staff member immediately approached us as we stepped onto the stairs, promptly taking our luggage and escorting us to the front desk. The five-star service truly lived up to its reputation. The luggage service extended all the way to our room, and the staff member departed with a smile and a bow – truly touching! Although the room wasn't exceptionally large, it was tastefully decorated and well-appointed with all the necessary amenities, striking a perfect balance. The hotel's breakfast offered a wide variety of options, catering to both Western and Chinese tastes, including freshly made wontons and made-to-order omelets. What truly stood out was the hotel's complimentary shuttle bus. Not only did it transport guests to entertainment venues and other major attractions, but even after checking out, it provided free transfers to the Border Gate (Guanzha) upon request. If I have the opportunity to visit Macau again, the Grand Lisboa Hotel would be my top choice.
EErmuThe location is fantastic, very close to St. Paul's Ruins and other attractions. Of course, Macau is quite small anyway! 😊 You can see the hotel as soon as you get off at Grand Lisboa and stand at the intersection. Just cross the street and you're there. The hotel is very clean and spacious, much bigger than where we stayed in Hong Kong. The king room was super comfortable! I absolutely loved the mattress – it's one of those expensive ones where you can't feel the other person tossing and turning. All the hotel facilities are excellent. Plus, a handsome guy even opens the door for you when you leave! It's also very convenient for luggage storage. I'll definitely come back next time! 😜
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