Opened in 2023, the UrCove Tianjin Eye offers travelers a pleasant stay in Tianjin, whether for business or leisure purposes. The hotel is only 3km from Tianjinbei Railway Station and 18km from Tianjin Binhai International Airport, giving guests a number of convenient transportation options. The closest major public transportation, DONGNANJIAO Metro Station, is only 2km away. The nearby area boasts an abundance of attractions including Former Residence of Li Shutong, Jingang Bridge and Double-Decker Open-Top Sightseeing Bus. At the end of a busy day, travelers can unwind and relax in the hotel or go out and enjoy the city. For those driving themselves, parking is provided on site. According to our guests, this hotel provides a very high level of service. For guests traveling with families, this hotel is consistently one of the most popular choices.
"I had to return to university for a CET-6 exam and was transiting in Tianjin. I originally planned to book the Holiday Inn Tianjin Riverside or the Pan Pacific Hotel across the street, but I saw the good location of this hotel and decided to go with it. When I arrived at Tianjin West station in the morning to check in, I was told there were no rooms available and I had to come back after 2 PM. I had no choice but to wait, but in the afternoon, they upgraded my room. It felt quite spacious, unlike the budget hotels I usually stay in. The mini-bar in the fridge was well-stocked, but it wasn't cold. After I reported it to the front desk, they sent someone to replace the fridge with a new one. There were no coffee capsules when I first entered, but they brought a coffee machine and capsules later. This is something they should pay attention to.
The hygiene was decent; the towels and bedding seemed disinfected, and I didn't experience any allergic reactions after using them. The disposable toiletries were comprehensive and of good quality. The hairdryer was a Dyson, which was great to use. The bathroom had an absorbent floor, but there was no non-slip mat or handrails, making it very slippery. A non-slip mat would be a good addition. The sink design was problematic; it easily accumulated water that flowed onto the floor, which was also very slippery. They should consider adding an absorbent mat or non-slip mat under the sink, or redesigning the sink altogether. The smart toilet worked fine, but the spray function seemed to have an issue and should be repaired. The air conditioning cooled normally, had no strange odors, and only a slight noise. The typhoon lamp next to the TV was a bit loose, and there was one less bedside reading lamp. A reading lamp should be provided on the desk.
The biggest issue was when I went out to buy a red pen that evening and couldn't find one. I asked the front desk to borrow one, and the staff member asked, ”Will you return it?” I really want to know, as a service professional working in a hotel, what do you mean by saying that to a guest? I feel that if borrowing a pen warrants such a comment, would I be questioned or subtly mocked if I asked for more drinking water? Service attitude and language need to be professional. Why ask, ”Will you return it?” It's just a pen; I wouldn't even take it, and I can't use a red pen for the exam anyway.
On the positive side, the breakfast service was good. When she asked if I had a breakfast coupon, I said the front desk hadn't given me one. She said just give the room number, and it wouldn't affect my meal. This deserves praise. There were paper cups next to the coffee machine, but they should switch to better quality ones or ceramic cups, as the paper cups easily leak and are hot to hold.
The laundry room and gym facilities were well-designed, unlike places like Atour, which put washing machines and treadmills in the same room. The gym at EVEN Hotels was well-equipped with comprehensive facilities, including dumbbells, which can meet the needs of many business travelers.
However, the status display for the washing machines was unclear; it always showed '0.' When I went to the laundry room, all machines were empty and available. They should address this issue.
They provided two trash cans: a large one for takeout and a smaller one for other indoor waste. This was very well done.
The shower gel, shampoo, hand soap, and lotion were all excellent. The experience was good, and the quality was acceptable and not cheap. Please keep it up.
In summary, the hotel needs to improve its service awareness and enhance work efficiency and management. Overall, I found it pretty good and comfortable, with no major issues except for the front desk asking, ”Will you return it?”"