Hotels With spa in Macau, China

I stayed in Macau for two days and one night, and their service really left a deep impression on me. The front desk lady who checked me in was so patient and accommodating. She saw I had two kids with me and it was our first time here, so she pulled out a map and explained everything in detail, even marking it with a pen. It was really thoughtful, I just didn't catch her English name! The cleanliness? Fantastic! It was super clean, my son even said the floor was so shiny you could see your reflection.

Took my dad to Macau, and I really appreciate the hotel manager for their thoughtful arrangements. They knew my father doesn't like too much sun, so they assigned us a room with a great view that wasn't exposed to direct sunlight for too long. All the staff in the hotel lobby were so nice. The hotel's location is excellent; it's convenient to go anywhere and great for shopping! I'll definitely choose Grand Emperor again.

The Londoner Macao is excellent in every aspect – facilities, location, and service. It's also very convenient to get around, offering fantastic value for money. My only complaints are that the pillows aren't comfortable and the shower enclosure isn't sealed well enough, so water leaks out, leaving the floor quite wet after showering. These two issues are consistent every time.

Excellent stay! This time, my experience was a delightful surprise. The entire room was spotlessly clean, the bathroom was dry and sparkling, and the bedding was soft and comfortable, ensuring a good night's sleep. The front desk staff were very friendly and check-in was quick. Any requests were handled promptly. It's just a few minutes' walk to the subway and the food street, making it convenient for getting around and shopping. The soundproofing is excellent, allowing for a peaceful rest even though it's in a busy area. For its price range, it offers unbeatable value for money. I've already recommended it to my friends.

Traveling with my daughter, her classmate, and her mom (a party of four), we came from Hong Kong to the Parisian Macao. The hotel package included two round-trip First Class Cotai Water Jet tickets, which made the price incredibly good value for money. The hotel's decor is grand and luxurious, and the rooms are clean and comfortable. Indoor walkways connect to The Londoner and The Venetian, making shopping and entertainment super convenient. You can even enjoy a light show at night. All the staff were patient and polite, especially YOYO at the front desk, who was exceptionally thoughtful. She meticulously explained the hotel facilities, nearby attractions, and transportation options. Her service was attentive and thorough. We were extremely satisfied with this stay!

The location is super easy to find, just a five-minute walk to StarWorld and Wynn! The room was clean and spacious, the bedding was so soft I slept like a baby. The bathroom had a great dry/wet separation, and the value for money is unbeatable. I'll definitely stay here again next time!

There were two things I was happy with, and two things I wasn't. This was our first time in Macau. We’ve stayed in many 5-star hotels before, so we didn't have high expectations, but Studio City Macau pleasantly surprised us. When I booked on Trip.com, I mentioned it was for a birthday celebration and asked if the hotel could arrange a birthday setup or cake, but I didn't receive any reply. At check-in, the front desk didn't seem aware of this request either. However, I must highly commend Marco from the front desk; he added 80 points to our experience at this hotel! 👍🏽 After hearing my request, Marco proactively arranged for the decorations to be set up after we left the room, asked what time I wanted the cake delivered, and then even extended our check-out time, adding, “The most important thing is to have fun.” Marco felt genuinely friendly, not like the jaded or robotic staff you sometimes encounter at other 5-star hotels. He showed genuine warmth and was very patient in answering our other questions. Furthermore, every request we made via the in-room phone was met with polite, patient, and accommodating service from the staff, which truly made us feel at home. The second thing I want to praise is the hotel room. I honestly didn't have any expectations for the hotel, as it’s not a brand-new property, so I anticipated it might be a bit dated. But I was pleasantly surprised the moment I stepped in! The room's hardware was well-maintained, and its cleanliness was perhaps the most spotless I've ever encountered in a hotel. You could tell from the bathroom – not a single water stain! No hair, no dust, the bathtub was incredibly clean, and we were very satisfied. The room also came with complimentary snacks, drinks, and fruit, which was a lovely bonus. The only minor drawback was that the TV wasn't a Smart TV, so if you wanted to watch Netflix from your phone, you had to ask the front desk for an external connector. Also, the room felt much larger than it appeared in the photos, which was another great surprise. Now for the two things I was unhappy with: First, while most hotel staff were very nice, a few male concierges were utterly unprofessional and rude – worse than what you’d find in a low-grade hotel. Both times we approached the concierge with questions, their attitude was like that of *****; they rolled their eyes and were impatient, even though three of them were just standing around chatting, not busy. Our questions were very simple. Me: “Excuse me, what facilities are exclusively for hotel guests?” Concierge: (Dismissive, unwelcoming tone) “Huh? None.” Me: (But the front desk mentioned a sauna near the water park? We also bought park tickets, so I wanted to clarify.) “Like, the gym? Pool? Sauna?” Concierge: “You have to pay!” Me: (What’s wrong with paying? My question wasn't about whether it’s free or not.) “So, which facilities are there?” Concierge: “They're all closed.” (It was around 9 PM at the time.) I have to commend Marco again, because his excellent service kept our spirits high throughout our stay, so we didn't bother arguing with those concierge '*****'. However, because of them, I can only give the service 4 stars. The second dissatisfaction: The hotel breakfast. The concierge told us breakfast hours were from 9:00 AM to 11:00 AM. We arrived at 10:29 AM, only to be told that breakfast was actually from 7:00 AM to 10:30 AM. We rushed to grab food, but a male restaurant staff member was already competing with us, clearing away food and tongs. He even threw food away right in front of us, preventing us from taking any… was he really in such a hurry? We were helpless and asked him for tongs, but he impatiently told us to find other tongs that hadn't been cleared yet. We sat down, and by 10:50 AM, a female staff member came over to rush us, saying they needed to do a deep clean. I ate my food under pressure in 20 minutes and left, feeling utterly uncomfortable. There were still many people in the restaurant at the time; we weren't the only ones.

This was our second night, and the room had a beautiful view of the surroundings, offering a clear sight of Macau Airport and the LRT station. The breakfast buffet was incredibly rich and varied. If you book a room and choose the option that includes two breakfasts, it's really good value for money and highly recommended. However, if you stay for more than one night, the in-room beverages won't be as plentiful as on the first day; only bottled water will be replenished. This is something that could be improved.

While the hotel is indeed a bit old, it's very spacious, the service is excellent, and it offers incredible value for money. Since there were plenty of rooms available, the hotel generously upgraded both our rooms to Big Ben views. My kids were thrilled to find the bear and duck toys as soon as we entered the room. They spent two days happily playing in the pool and didn't want to leave! The pools are on the smaller side, but the heated pool and hot tub are a huge plus, so we didn't have to worry about the kids catching a cold. They also offer free use of kids' swimming rings and kickboards, along with complimentary lemonade and fruit cups – the service is really impressive. The only minor downside was that one of our rooms had a strange odor, though the other didn't. The air conditioning was very quiet too. I'd definitely book this hotel again next time.

The room was spacious with a large, comfortable bed. Overall, my experience was excellent. The room was clean and tidy, and the bedding was very comfortable, ensuring a good night's sleep. The staff were warm and courteous, and the location was convenient. It offers great value for money, and I would definitely choose to stay here again on my next trip.