Hotels With Spa in Guerrero, Mexico

I very rarely write a review but felt like I needed to with this hotel. This hotel has nice rooms and pool areas and good location on the beach, but would not recommend for couples or single or business travelers. At least 80% of the guests were families. The hotel has some really frustrating things that make the stay a lot less enjoyable than it should be. 1. Check-in - waited 20 mins to check-in even though we were the 1st people in the Queue and there were only 1 other couple checking in . There seemed to be 3 staff moving between the front counter and back office but no one made eye contact or acknowledged you. I felt a bit invisible. Not a nice first impression. 2. Breakfast. Chaotic. Included in the room rate and its a buffet. Arrived 0930 and waited 30 mins to get in as it was so busy. Had to linger around the entrance and wait to your name was shouted out to go in. The staff at the entrance were nice and cope well under the pressure of all the hungry guests waiting to get in. There is other staff standing around by the entrance and reception area - but just observing and not actually doing anything to make the guest experience any better - strange. In the breakfast restaurant it will full of families and kids. Really noisy and cramped and to make it even more noise there is music playing and TV's on the wall. What should be a nice relaxing breakfast is a stressful experience. There is a queue for each buffet station. We never had the cooked breakfast as the queue was too long to wait for. Got out of bed 90 mins earlier to avoid have the same breakfast experience again the next day (0800). The breakfast restaurant is way too small to cope with the amount of guests - I presume this is a daily experience. The space needs to be expanded. 3. Pool areas. There is a family pool where people save beds very early in the morning - you will need be to be up early to get a sunbed here. The adult pool is really nice however 3 annoying things which make relaxing by the pool a really un-relaxing experience. Music - high energy music blasting out of a low-quality crackly low-quality speaker which sounded terrible. It was obvious no one was enjoying the music and does not create a chilled relaxing vibe. I can't understand why the hotel management cannot see this? The sun loungers away from the pools and on the grass are all fixed upright with wooden blocks so you cannot lay them flat. I have never seen this in any hotel worldwide - I cant understand why a hotel would do that unless its to make them look better in photography? It is certainly not in the best interests of the guests. There was a waiter that would take drinks orders for you but he never approached us or made eye contact in the 2 days we were there. It seems like to you have get his attention or approach him when you see him. There was only 1 barman working hard at the pool bar and always people waiting to order - so didn't bother as it seems like it was going to be a long wait. Other s

This hotel exceeded expectations and was a pleasant experience overall. Large rooms with ocean views, very clean environment, delicious food and friendly staff. A special shout out to Victor at the bar and Reyna the tortilla chef, such a pleasure to deal with! Catering to a mostly national clientele, it was even more fun to enjoy a vacation like the locals.

Two things, amazing chef at Carnivore. Also the other was amazing service by Leticia Esteban. Thank you coming back tomorrow. Thank you for also making everything so festive and organized it makes me feel very welcomed. I will be bringing business this weekend here.

We love this place, can’t fault it. The ambience, the staff, maybe not all the steps and the drive way, they aren’t for the feint hearted so think again if you have breathing problems or a difficulty walking!!! Having said that they have golf carts and are very accommodating but if you have problems talk to them before booking. 1 problem we found which will only get worse now that it is Hilton is that the Hilton group have a far larger reach meaning there will be more people trying to book the same number of rooms. We were lucky being able to get 2 weeks but had to go somewhere else in the middle week. If you can get in you will love it as we do. Finally everyone complains about the people dumping a towel and a book on a beach chair. Fine if you are going to walk the beach and then sit in it, or have a meal and sit back but it is becoming frequently noticed that some people just put the towels down and head out for 4-5 hours ant that is just rude but unfortunately the same all over the world despite the notes by the chairs no one enforces the rule about towels etc being removed after 1 hours absence!

Visited during Dia de los Muertos weekend. It was a beautiful stay, perfect location as its right across the street from the Zocalo. Our room was nice and comfy, we opted for the suite with an outdoor balcony, perfect. The stairs though!!! Whew, lots and lots of stairs, we were exhausted by the time we reached our room. Service was excellent. Everything was pretty perfect. Would definitely stay again.

Really nice spot, but a bit of a mixed bag as others have pointed out. Definitely opt for the European plan and not the all inclusive. If you seek and AI best to go next door Hotel is frequented by 99% locals so basic Spanish is helpful. Positives include the location and the rooms while a bit dated larger and very well maintained. Pricing is also good if you booked the room without a package. Upgrade from mountain view to ocean was 20 usd per night. Well worth it for the views and quiet. You will get loud noise from the pool though and events. Negatives include the lack of shade as the cabanas have replaced the thatch structures. Towel games heighten on weekends with the influx of the locals so we had to get assistance to even get a pair of lawn chairs as the multitude were “reserved” Ice has to be obtained from the bar which isn’t convenient as there are only 3 and they don’t open until 11. One only opens in the afternoon. Buffet was ok but well below selection wise what you would find at a Riu or Bahia for example. Would quickly get tedious. Noise is an issue. The pool music volumes are super high and the whistling from the aquatic leader is super annoying daily. All and all. Worth a visit but maybe not a return visit.

La estancia fue buena. La habitación limpia el lugar es bonito con sus jardines hacen la vista agradable. No es una estancia de lujo, pero tiene lo básico para llegar a dormir y bañarse y salir a pasear al pueblo. Puntos que doy por buenos. -Estacionamiento -limpieza de la habitación - vista del jardín - el agua de la regadera sale muy bien fría y caliente. - es un hotel que esta muy cerca del de todo en el centro y se puede caminar muy bien al rededor. Recomendación para a mejorar la experiencia. Más información por parte de el personal. Un día llegamos tarde al hotel y estaba cerrado. Por suerte buscamos una de las puertas que no tenia candado y pudimos entrar. Ya adentro un joven nos vio por el jardín y nos explicó que cierran a cierta hora y si llegas mas tarde debes tocar una campana o un timbre algo así. Pero no se nos fue informado antes. Nunca nos dieron clave del internet wifi… Ten precaución ay pisos con mismo número de habitación, nos confundimos de piso tratando de abrir la habitación que tenía el mismo número. Y descubrimos que estábamos en otro piso con otra habitación con él mismo número. Esto tampoco nos fue informado. Es fácil desorientarte ya que ay muchos pisos y es como tipo laberinto. La alberca no tiene cuidado adecuadamente, se aprecia medio turbia el agua, casi no vimos personas adentro del agua. Pero si tuviese un buen mantenimiento estaría cristalina el agua. Tuvimos una bonita estancia, definitivamente taxco es un lugar recomendable para pasear!! Se come muy bien el los restaurantes de los alrededores.

EXCELENTE SERVICIO DEL PERDONAL Y TODO MUY LIMPIO . Las habitaciones muy amplias la vista al mar hermosa . La comida muy rica y mucha variedad, el bar todo muy bien en el mar excelente servicio de meseros muy atentos

AZUL restaurant! A lovely Mexican cuisine experience in beautiful Acapulco in Iconic Princess Mundo Imperial, I have tried some few dishes of them (Pescadillas, Mole, torta de coco) and almost all of them taste delicious! They have various Mexican food in menu and their bar of alcoholic and non alcohol drink is pretty much complete for different tastes. I appreciate help of Jorge Jimenez In Azul restaurant, he was helping me carefully with my food choice and he recommended me a very tasty drink (mixed of orange and pineapple), which I ordered 2 more! All other staff are pretty professional and kind and it’s easy to understand that you won’t leave the restaurant unhappy. Thank you very much!

I very rarely write a review but felt like I needed to with this hotel. This hotel has nice rooms and pool areas and good location on the beach, but would not recommend for couples or single or business travelers. At least 80% of the guests were families. The hotel has some really frustrating things that make the stay a lot less enjoyable than it should be. 1. Check-in - waited 20 mins to check-in even though we were the 1st people in the Queue and there were only 1 other couple checking in . There seemed to be 3 staff moving between the front counter and back office but no one made eye contact or acknowledged you. I felt a bit invisible. Not a nice first impression. 2. Breakfast. Chaotic. Included in the room rate and its a buffet. Arrived 0930 and waited 30 mins to get in as it was so busy. Had to linger around the entrance and wait to your name was shouted out to go in. The staff at the entrance were nice and cope well under the pressure of all the hungry guests waiting to get in. There is other staff standing around by the entrance and reception area - but just observing and not actually doing anything to make the guest experience any better - strange. In the breakfast restaurant it will full of families and kids. Really noisy and cramped and to make it even more noise there is music playing and TV's on the wall. What should be a nice relaxing breakfast is a stressful experience. There is a queue for each buffet station. We never had the cooked breakfast as the queue was too long to wait for. Got out of bed 90 mins earlier to avoid have the same breakfast experience again the next day (0800). The breakfast restaurant is way too small to cope with the amount of guests - I presume this is a daily experience. The space needs to be expanded. 3. Pool areas. There is a family pool where people save beds very early in the morning - you will need be to be up early to get a sunbed here. The adult pool is really nice however 3 annoying things which make relaxing by the pool a really un-relaxing experience. Music - high energy music blasting out of a low-quality crackly low-quality speaker which sounded terrible. It was obvious no one was enjoying the music and does not create a chilled relaxing vibe. I can't understand why the hotel management cannot see this? The sun loungers away from the pools and on the grass are all fixed upright with wooden blocks so you cannot lay them flat. I have never seen this in any hotel worldwide - I cant understand why a hotel would do that unless its to make them look better in photography? It is certainly not in the best interests of the guests. There was a waiter that would take drinks orders for you but he never approached us or made eye contact in the 2 days we were there. It seems like to you have get his attention or approach him when you see him. There was only 1 barman working hard at the pool bar and always people waiting to order - so didn't bother as it seems like it was going to be a long wait. Other s

This hotel exceeded expectations and was a pleasant experience overall. Large rooms with ocean views, very clean environment, delicious food and friendly staff. A special shout out to Victor at the bar and Reyna the tortilla chef, such a pleasure to deal with! Catering to a mostly national clientele, it was even more fun to enjoy a vacation like the locals.

Two things, amazing chef at Carnivore. Also the other was amazing service by Leticia Esteban. Thank you coming back tomorrow. Thank you for also making everything so festive and organized it makes me feel very welcomed. I will be bringing business this weekend here.

EXCELENTE SERVICIO DEL PERDONAL Y TODO MUY LIMPIO . Las habitaciones muy amplias la vista al mar hermosa . La comida muy rica y mucha variedad, el bar todo muy bien en el mar excelente servicio de meseros muy atentos

AZUL restaurant! A lovely Mexican cuisine experience in beautiful Acapulco in Iconic Princess Mundo Imperial, I have tried some few dishes of them (Pescadillas, Mole, torta de coco) and almost all of them taste delicious! They have various Mexican food in menu and their bar of alcoholic and non alcohol drink is pretty much complete for different tastes. I appreciate help of Jorge Jimenez In Azul restaurant, he was helping me carefully with my food choice and he recommended me a very tasty drink (mixed of orange and pineapple), which I ordered 2 more! All other staff are pretty professional and kind and it’s easy to understand that you won’t leave the restaurant unhappy. Thank you very much!

A nuestro Check in el personal muy amable y atento aunque la habitación la entregan hasta las 3pm tienen servicio de guarda equipaje y puedes hacer uso de las instalaciones hasta que te entregan la habitación ya que en mi caso llegamos a las 8am nos colocaron nuestros brazaletes y pudimos ingresar, el hotel en si no es lujoso pero las instalaciones son muy cómodas, con aire acondicionado y todo lo necesario para que la estancia sea cómoda, el elevador de la torre 1 tarda DEMASIADO, en el restaurante no tienen mucha variedad de alimentos y si es algo caro para lo que te sirven pero no tan caro si tomas en cuanta que es un hotel a pie de playa, el desayuno americano que incluyen algunas estancias son de buena porción y muy rico, todo el personal del restaurante muy atento y amable. La alberca esta climatizada lo que es muy bueno y mas cuando llevas niños. Te prestan toallas de alberca las cuales puedes sacar del hotel por si vas a turistear a la Roqueta u otras playas y si las pierdes tienen un costo del 250pesos, solo te las cambian una vez por día, al finalizar tu estancia te entregan una tarjeta que entregas en recepción de que no adeudas toallas. El mismo hotel te coloca camastros con sombrilla en la playa pero son muy pocos por eso mi insistencia en comenzar sus actividades temprano, a tu regreso de la playa en la regadera para que te enjuagues de la arena y agua de mar NUNCA tienen agua. Yo recomiendo que empiecen sus actividades temprano antes de las 9am ya que después se empieza a saturar, tanto restaurante como alberca y camastros de playa. La limpieza del hotel es muy buena, las habitaciones son amplias y climatizadas, las pantallas cuentas con programación por cable aunque son muy pequeñitas pero bueno uno no va a ver la tv si no a vacacionar, la habitación también cuenta con frigobar funcionando perfectamente. A nuestro Check out que es a las 12 del día también tienes opción de guarda equipaje ya que en mi caso mi regreso era hasta las 10pm. Agradezco a la Gerente de recepción Corina y a Lorena del restaurante por su amabilidad. Sin duda me volveré a hospedar con ustedes.

Manage more cleaning looks a little weakened and with maintenance crafts He urges a re-model is something old and at your time maybe it was excellent but that time is already passed

Encantó Hotel was everything and more! I could not recommend this hotel enough. My boyfriend and I were looking for somewhere to relax and disconnect and we definitely came to the right place.. The facilities are so beautiful and architecturally so well thought out and designed. The pool and lounge beds are so comfortable and where we spent most of the day. The staff at breakfast, the pool and restaurant for dinner were so professional, attentive and kind. Jose Miguel at the pool provided some of the best service I’ve had since moving to Mexico…. The views from the rooms and especially from the spa are breathtaking. We will definitely be coming back for another trip to Encanto.

I very rarely write a review but felt like I needed to with this hotel. This hotel has nice rooms and pool areas and good location on the beach, but would not recommend for couples or single or business travelers. At least 80% of the guests were families. The hotel has some really frustrating things that make the stay a lot less enjoyable than it should be. 1. Check-in - waited 20 mins to check-in even though we were the 1st people in the Queue and there were only 1 other couple checking in . There seemed to be 3 staff moving between the front counter and back office but no one made eye contact or acknowledged you. I felt a bit invisible. Not a nice first impression. 2. Breakfast. Chaotic. Included in the room rate and its a buffet. Arrived 0930 and waited 30 mins to get in as it was so busy. Had to linger around the entrance and wait to your name was shouted out to go in. The staff at the entrance were nice and cope well under the pressure of all the hungry guests waiting to get in. There is other staff standing around by the entrance and reception area - but just observing and not actually doing anything to make the guest experience any better - strange. In the breakfast restaurant it will full of families and kids. Really noisy and cramped and to make it even more noise there is music playing and TV's on the wall. What should be a nice relaxing breakfast is a stressful experience. There is a queue for each buffet station. We never had the cooked breakfast as the queue was too long to wait for. Got out of bed 90 mins earlier to avoid have the same breakfast experience again the next day (0800). The breakfast restaurant is way too small to cope with the amount of guests - I presume this is a daily experience. The space needs to be expanded. 3. Pool areas. There is a family pool where people save beds very early in the morning - you will need be to be up early to get a sunbed here. The adult pool is really nice however 3 annoying things which make relaxing by the pool a really un-relaxing experience. Music - high energy music blasting out of a low-quality crackly low-quality speaker which sounded terrible. It was obvious no one was enjoying the music and does not create a chilled relaxing vibe. I can't understand why the hotel management cannot see this? The sun loungers away from the pools and on the grass are all fixed upright with wooden blocks so you cannot lay them flat. I have never seen this in any hotel worldwide - I cant understand why a hotel would do that unless its to make them look better in photography? It is certainly not in the best interests of the guests. There was a waiter that would take drinks orders for you but he never approached us or made eye contact in the 2 days we were there. It seems like to you have get his attention or approach him when you see him. There was only 1 barman working hard at the pool bar and always people waiting to order - so didn't bother as it seems like it was going to be a long wait. Other s

This hotel exceeded expectations and was a pleasant experience overall. Large rooms with ocean views, very clean environment, delicious food and friendly staff. A special shout out to Victor at the bar and Reyna the tortilla chef, such a pleasure to deal with! Catering to a mostly national clientele, it was even more fun to enjoy a vacation like the locals.

Two things, amazing chef at Carnivore. Also the other was amazing service by Leticia Esteban. Thank you coming back tomorrow. Thank you for also making everything so festive and organized it makes me feel very welcomed. I will be bringing business this weekend here.

EXCELENTE SERVICIO DEL PERDONAL Y TODO MUY LIMPIO . Las habitaciones muy amplias la vista al mar hermosa . La comida muy rica y mucha variedad, el bar todo muy bien en el mar excelente servicio de meseros muy atentos

AZUL restaurant! A lovely Mexican cuisine experience in beautiful Acapulco in Iconic Princess Mundo Imperial, I have tried some few dishes of them (Pescadillas, Mole, torta de coco) and almost all of them taste delicious! They have various Mexican food in menu and their bar of alcoholic and non alcohol drink is pretty much complete for different tastes. I appreciate help of Jorge Jimenez In Azul restaurant, he was helping me carefully with my food choice and he recommended me a very tasty drink (mixed of orange and pineapple), which I ordered 2 more! All other staff are pretty professional and kind and it’s easy to understand that you won’t leave the restaurant unhappy. Thank you very much!

A nuestro Check in el personal muy amable y atento aunque la habitación la entregan hasta las 3pm tienen servicio de guarda equipaje y puedes hacer uso de las instalaciones hasta que te entregan la habitación ya que en mi caso llegamos a las 8am nos colocaron nuestros brazaletes y pudimos ingresar, el hotel en si no es lujoso pero las instalaciones son muy cómodas, con aire acondicionado y todo lo necesario para que la estancia sea cómoda, el elevador de la torre 1 tarda DEMASIADO, en el restaurante no tienen mucha variedad de alimentos y si es algo caro para lo que te sirven pero no tan caro si tomas en cuanta que es un hotel a pie de playa, el desayuno americano que incluyen algunas estancias son de buena porción y muy rico, todo el personal del restaurante muy atento y amable. La alberca esta climatizada lo que es muy bueno y mas cuando llevas niños. Te prestan toallas de alberca las cuales puedes sacar del hotel por si vas a turistear a la Roqueta u otras playas y si las pierdes tienen un costo del 250pesos, solo te las cambian una vez por día, al finalizar tu estancia te entregan una tarjeta que entregas en recepción de que no adeudas toallas. El mismo hotel te coloca camastros con sombrilla en la playa pero son muy pocos por eso mi insistencia en comenzar sus actividades temprano, a tu regreso de la playa en la regadera para que te enjuagues de la arena y agua de mar NUNCA tienen agua. Yo recomiendo que empiecen sus actividades temprano antes de las 9am ya que después se empieza a saturar, tanto restaurante como alberca y camastros de playa. La limpieza del hotel es muy buena, las habitaciones son amplias y climatizadas, las pantallas cuentas con programación por cable aunque son muy pequeñitas pero bueno uno no va a ver la tv si no a vacacionar, la habitación también cuenta con frigobar funcionando perfectamente. A nuestro Check out que es a las 12 del día también tienes opción de guarda equipaje ya que en mi caso mi regreso era hasta las 10pm. Agradezco a la Gerente de recepción Corina y a Lorena del restaurante por su amabilidad. Sin duda me volveré a hospedar con ustedes.

Manage more cleaning looks a little weakened and with maintenance crafts He urges a re-model is something old and at your time maybe it was excellent but that time is already passed

Encantó Hotel was everything and more! I could not recommend this hotel enough. My boyfriend and I were looking for somewhere to relax and disconnect and we definitely came to the right place.. The facilities are so beautiful and architecturally so well thought out and designed. The pool and lounge beds are so comfortable and where we spent most of the day. The staff at breakfast, the pool and restaurant for dinner were so professional, attentive and kind. Jose Miguel at the pool provided some of the best service I’ve had since moving to Mexico…. The views from the rooms and especially from the spa are breathtaking. We will definitely be coming back for another trip to Encanto.

The food is delicious and the staff very friendly

We love this place, can’t fault it. The ambience, the staff, maybe not all the steps and the drive way, they aren’t for the feint hearted so think again if you have breathing problems or a difficulty walking!!! Having said that they have golf carts and are very accommodating but if you have problems talk to them before booking. 1 problem we found which will only get worse now that it is Hilton is that the Hilton group have a far larger reach meaning there will be more people trying to book the same number of rooms. We were lucky being able to get 2 weeks but had to go somewhere else in the middle week. If you can get in you will love it as we do. Finally everyone complains about the people dumping a towel and a book on a beach chair. Fine if you are going to walk the beach and then sit in it, or have a meal and sit back but it is becoming frequently noticed that some people just put the towels down and head out for 4-5 hours ant that is just rude but unfortunately the same all over the world despite the notes by the chairs no one enforces the rule about towels etc being removed after 1 hours absence!

Really nice spot, but a bit of a mixed bag as others have pointed out. Definitely opt for the European plan and not the all inclusive. If you seek and AI best to go next door Hotel is frequented by 99% locals so basic Spanish is helpful. Positives include the location and the rooms while a bit dated larger and very well maintained. Pricing is also good if you booked the room without a package. Upgrade from mountain view to ocean was 20 usd per night. Well worth it for the views and quiet. You will get loud noise from the pool though and events. Negatives include the lack of shade as the cabanas have replaced the thatch structures. Towel games heighten on weekends with the influx of the locals so we had to get assistance to even get a pair of lawn chairs as the multitude were “reserved” Ice has to be obtained from the bar which isn’t convenient as there are only 3 and they don’t open until 11. One only opens in the afternoon. Buffet was ok but well below selection wise what you would find at a Riu or Bahia for example. Would quickly get tedious. Noise is an issue. The pool music volumes are super high and the whistling from the aquatic leader is super annoying daily. All and all. Worth a visit but maybe not a return visit.

The hotels sounded great on the add however upon arrival we were told that an accident happened in our room! They told ne that a cleaning person had accidentalky dropped a bottles of cloro on the floor. I was told it was going to get cleaned up. My wife if very sensitivo to strong smells so I asked if the case was that the smell was too much if I could get moved to another room. I was told that wasn't possible. I was told it wouldn't be smelly. When we go to our room, it didn't smell like clorox, I assume that the room was simply not ready. Being honest about that woukd have avoided issues. Also the room smelled like mold very badly. We requested a room change and I was told I needed to pay. It's supposed to be an all inclusive hotel and it's less than all inclusive other than the food. The amenities like bike ride, kayak, etc has an extra cost unless the reservation has been made via a timeshare. When making reservations for the bikes, the amount of miscommunication between reps was incredible. To the point that we missed the ride twice. It was just dumb. The hotel is very run down and needs maintenance. By far not the best for thw price. I will not be coming back ever. For an all inclusive hotel go somewhere truly all inclusive.

We had a standard room and it was perfectly good as we wanted to spend time exploring the town and enjoying the beach. The room was ideal in that it was spacious, had its own bathroom and kitchen area. As we ate out all the time the kitchen was only used for breakfast. The bathroom had a powerful shower and loo whilst the wash basin was separate. The bed was very comfortable and there were spare pillows and blankets available. The air conditioning worked well and there was a ceiling fan. We had a short walk to the pool, down to the beach or the restaurant or up the stairs to the road. I would not recommend staying here if you find stairs a problem as there is no elevator. I did feel the reception desk should have had more information about the town but besides that they were very helpful; printing our boarding passes and organising laundry. My one complaint was that quite often the sunbeds were pre booked with a towel and then empty for much of the day. A delightful place to stay if you want a relaxing beach holiday.

The staff was so friendly, especially Johnny, Isaac and Lily. The restaurant and pool service was excellent. We loved the pools and the view from the hotel is breathtaking. When we booked the hotel, we booked breakfast too but unfortunately when we arrived they said the included breakfast is only for the parents. So we were definitely surprised by that. Our only complaint is that we were charged twice for an upgrade to an Oceanview room and they did not refund the double charge and we stopped hearing from them when they said they would look into it.