Big family trip, we booked several rooms/hotels in area in advance for a big birthday celebration, ours was Casa Del Sol. Drove up to car jam blocking the road, learned their parking is down the street away from the property... As we have young kids in the car, I got out to try to check in to get out of the traffic jam, seemed ok with no one in line at the counter, but the welcome was ”how many kids are with you?” Followed by ”ages?” Next, ”$30 per child per night”... for my 4 year old and 5 month old? ... got better with ”all have to wear these wrist bands your entire stay.” I was agitated with my family still in the car/street with other cars trying to check in blocking the road, being charged $30 per child per night when website clearly states children 6 and under free so I asked for management to explain my frustration and I finally said, ”ok, charge me whatever you want, I just want to park and check in” and the response was...”let's cancel your reservation.” I responded with that is ”unnecessary, again charge me what you need, I just want my kids out of the car.” Ultimately, I was not charged the $30 per child per night, was given the wristbands, but did not have to wear them unless at the pool which we did not go to because we were in the rooms that you have to walk onto the main street to go to away from the main property (try to not get one of those 32-44), cleaning and security staff was very nice and professional, and my family treated well even by the manager who threatened to cancel us (I just no longer wanted to engage after being threatened to have our reservation cancelled; at least it made a funny story for the trip.) If you are ok with parking being down the street and through an alley, a potential $30 per child (which they did not charge), wristbands, avoid rooms 32-44 also down the street (same direction as parking), and don't complain to management because they might threaten to cancel your reservation (definitely opportunity for improvement with hospitality/customer-service training), then this is a very well located and clean hotel with nice cleaning and security staff. Terrible check-in and parking situation, but great location and it's clean... so average rating for the sake of the nice staff? I had hoped for more giving this place a chance, but there are other options in the same area that do have parking, all rooms are onsite, and have never threatened to turn us onto the street if we have concerns.
Outstanding
28 Reviews