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English Overall, I had a great 😊 👍 experience with the Courtyard Montreal Laval / Courtyard By Marriott Hotel 🏨 ; staff was incredibly helpful, and the amenities were great 👍. The room was wonderful, clean 🧼 🧽 , and perfect 👍 🤩 for a weekend. This is the perfect 👍 🤩 hotel 🏨 for a weekend getaway in Montreal, QC. The Courtyard Montreal Laval / Courtyard By Marriott Hotel 🏨 offers everything you need if you don't feel like venturing out. French / Français Dans l'ensemble, j'ai eu une excellente expérience 😊 👍 avec l'hôtel Courtyard Montréal Laval / Courtyard By Marriott 🏨 ; le personnel était incroyablement serviable et les commodités étaient excellentes 👍. La chambre était magnifique, propre 🧼 🧽 et parfaite 👍 🤩 pour un week-end. C'est l'hôtel 👍 🤩 parfait 🏨 pour une escapade d'un week-end à Montréal, QC. L'hôtel Courtyard Montréal Laval / Courtyard By Marriott 🏨 offre tout ce dont vous avez besoin si vous n'avez pas envie de vous aventurer dehors.

Great hotel. Comfy beds, nice rooms, pool is amazing and hot tub is wonderful. Very cool pool area. Conference facilities and lounge were great. Great location for walking to the mall. Probably wouldn’t say it’s a great spot if want to spend lots of time in downtown Montreal as it is a bit of an Uber ride. Great stay.

Temporarily booked room, get confirmation soon. The location is very convenient, opposite the largest shopping plaza nearby. The front desk service was very attentive and the room was clean and tidy. Will stay again next time.

Booked a ”superior, 2 queens” at Hotel O'Laval, prepaid on *******. Ended up in a Motel Newstar room next door. Seems like they do this a lot judging by reviews so unless you are booking the fancy LED light rooms, don't expect to be in an actual hotel building. When we pulled up they had lost our reservation (and the one of the couple in front of us but they were resolved quickly) and eventually claimed ******* never sent them it. At first, we were promised a 15% refund (we prepaid)- but once he called his offsite manager, who called ******* and 30/45 minutes later had our reservation- that refund was suddenly not possible (great, thanks). We were told that the room we booked was the motel room we were given, so I don't think it was the messed up reservation that caused the swap ( I would have almost understood if they were sold out of ”our” room and the only thing they had was a motel one, but that was apparently not the case). We drove 4 hours for a concert and arrived at the hotel (sorry, motel) early hoping to relax but the nice hour+ long check in hassle really put a damper on everything. Two good things: 1. the guy at the reception was nice and spoke perfect english 2. the beds were comfy memory foam Bad: 1. all the above issues 2. no curtain or door on shower so water sprays all over the floor (every wondered what it was like to shower in bathroom where the contractor said ”ahh, good enough” and left early- here's your chance!) 3. the front door had a window beside it that had crappy slats covering it- not super comforting when changing nearby or the fact that the one bed faced it so in the morning it was very bright Anyway, don't trust a thing they say is the summary of this and check other reviews on top of the ones that show on ******* etc. The overall rating shown is very skewed because of the couple good rooms that are obviously nice and get highly rated. We were also initially thinking of renting an electric car and this was one of the places that had said it had a charging spot- but it was a faded marked spot with the charger in a garbage bag, so good thing we didn't (granted it looks like they took that off their listing now).

Not really sure where to start, as there are so many problematic things with this hotel. Don't fall for the pretty pictures, it's all a facade...They spent all their effort in trying to create an image of ”style,” charging high prices while offering little substance, or anything else most need in a hotel stay... TLDR: Unsanitary room, shady business practices, false advertising, complete disregard for customer health, and horrible customer service. ROOM CONDITION/HEALTH We both woke up after our first night here with bad headaches, all stuffed up, and having trouble breathing. We weren't sure if it was because of the poor ventilation, dustiness, the rancid smell, or the nauseating perfume in the room (more on that later). My wife ended up vomiting from nausea after we left the hotel...which we did immediately, despite initially booking for several nights. If you read the reviews for the Grand Times Hotel's other location in Sherbourne (wish I had!), you'll see numerous people complaining about pungent smells and getting sick in their rooms. Apparently there's something wrong with their Air Conditioning units. It could also be the disgusting puke stench we later discovered was coming from the mini fridge. Perhaps there was black mold hidden by the pitch black paint? At first we assumed the paint colour in every room was done for stylistic reasons, but eventually realized the purpose was to conceal the poor conditions of the rooms. For a hotel trying so desperately to present itself as ”fancy” (charging $6 for bottled water??) it was surprising to see the ceiling constructed of shoddy-looking wood with large holes and gaps. HEALTH/DECEPTION Speaking of stenches, we stayed here partly because the hotel advertised itself as having ”Allergy-free rooms” and using ”Eco-friendly cleaning products.” This is the furthest thing from the truth. WARNING: If you have asthma, allergies, COPD, MCS, or any kind of respiratory condition, don't stay here! We inquired via email and phone prior to booking about whether they used fragrances in cleaning products or otherwise - on each occasion they lied claiming they did not. However, as soon as we walked into the hotel lobby we were greeted by an overpowering wave of perfume that pervades the entire hotel. Upon check-out the concierge (who was one of the staff members we initially asked) admitted they do use a defuser to spread perfume, as well as scented cleaning products in all the rooms. When we brought this up with the concierge, she merely shrugged her shoulders, and took no responsibility for wasting our time/money by deceiving us...she certainly had no concern for our health. This was unsurprising given the poor customer service experience we had upon check-in. CUSTOMER SERVICE The first concierge/manager we spoke to Sunday night kept ignoring our attempt to discuss our room requests, only saying AFTER she charged our credit card, that she didn't really understand or follow-up on said reques

The hotel is very friendly and helpful. The hotel is very friendly and helpful. The hotel is very friendly and helpful.

Love the whole place. Very clean and well decorated. Can tell it was newly renovated. Only tiniest of tiny issues was when they did our room the floor was unlevel and the door scraped the floor leaving marks on the floor.

Bed in wheelchair accessible room had an open base (as opposed to closed in) which allowed for the use of a transfer lift. Also, open space under bathroom sink that enabled full access. However, please note no wheel in shower but a bath instead. Was not in issue for us.

Before I start my review of this hotel I want to state that most of the conversations I had with staff members where done in French as I am a francophone from Montreal. We stayed at the Quality Inn Laval for 4 nights in January. We were in Montreal for a funeral. When we arrived the gentleman at the desk was very nice and quick in getting us registered. We requested a couple of extra large towels as there was only 2 of them. He was very kind and delivered them to our room very fast. That is where the good ended. Our rooms carpet was not laying flat and could potentially cause a person to trip on it, we also had to most uncomfortable couch I ever sat on. ( pull out couch). That was the only place for us to sit other then a business chair that was beside the desk. My husband was not feeling very well on our first full day, so he put the do not disturb sign on the door while he slept, we did not expect our room to be cleaned or made up and that was fine. The next day I told a chambermaid that we would be leaving for the day and if she could do the room, she replied that it had nothing to do with her. I really thought she would let our chambermaid know that we where gone out. When we came back to the hotel around 6 pm, we entered our room to find that nothing had been done, he/she had not even taken the garbage out of our room. I went to the front desk and told the gentlemen; the same one that was there when we arrived 2 days earlier; all he said is I will leave a message. What good is that going to do for us. We want someone to come and get the garbage. When we signed our on our last day, I again complained to the another gentlemen at the desk and told them about our unpleasant experience and expected a discount for our problems, we where told he could not do anything but told us to call the manager the next day, I told him that I expected the manager to call me the next day. My husband told him that we would write a very negative review and was told ”whatever”. We have stayed at many Choice hotels and have never been treated so poorly by staff members. We stay at the Quality Inn Dorval all the time and really enjoy that hotel, we will never stay or recommend the Quality Laval. To this day we have not received a phone call from the manager.