The stay was generally pleasant, and I appreciated that they located us on a high floor. The service desk staff were kind and helpful. However, I was disappointed that they don’t accept any cash. I usually pay cash for food and parking, but I was forced to use my card and ended up paying extra card surcharges.
Very close to the main street, just a few minutes walk, very convenient. There is a waiter who speaks some Chinese, very nice! The sea view is not wide enough, the facilities are relatively old, the food is not delicious, maybe it's because of different tastes. The bed smelled at night, fortunately we only booked one night and went to another hotel the next day.
Hotel near Cairns City,Cairns North100% of visitors choose this area
TTashTash2025.08.21
Perfect place for a family stay!
Complete with washing machine and tumble dryer. Products are also provided.
Restaurants literally downstairs, walking distance to the scenic railway, cairns central shopping centre, the esplanade etc.
we liked our stay so much we wanted to stay longer but unfortunately it was fully booked.
We left there and went to stay on reef encounter live aboard. Which you board from literally outside.
Keys were easy to drop off and pick up too!
Would definitely recommend staying here
Great location and secure no need at ease breakfast is yum coffee is hot can sit back and relax and enjoy the weekend and they have it covered the rest of your stay .
Thanks guys 10/10
Best part I loved was the balcony room 1502 pretty sure because this is right in the 0ath of fresh air .
And room service quick and affordable.
Very nice room with good layout and spacious enough. Near pool and restaurant, I'm glad it was a quiet Monday night and not a weekend otherwise noise could have been an issue. Good service and tasty food. The place had a nice atmosphere, great to meet friends or family and enjoy the ambience.
The hotel facilities are generally decent, and the pool area is quite nice. The main issue, however, is its location. It's an awkward distance from the meeting point for boat tours – not really close, but not too far either. It takes about half an hour to walk there, which can be a bit tiring. Taking a taxi is faster, but it costs around 15 AUD, which feels like poor value for money. As for dining, both breakfast and dinner didn't really suit Chinese palates, making them a bit difficult to get used to.
It’s nice and quiet, and pretty comfy, but there’s still a bunch of hair on the floor, and it doesn’t look super clean. The staff seemed a bit confused with the info, but it’s all good. Just don’t expect five-star service, that’s all.
Hotel near Cairns City,Manunda100% of visitors choose this area
MM243969****2025.12.14
Since we stayed for multiple nights, different housekeeping staff cleaned our room each day. Some were very responsible and thorough, while others were a bit sloppy. The facilities are a bit old, but everything else was great. The environment is absolutely beautiful, and with several swimming pools, the kids had a fantastic time. Overall, it was still quite good.
Hotel near Cairns City,Cairns100% of visitors choose this area
AAllison Paige Abroad2024.05.14
Just okay :/ The staff was great and very friendly. However, the hotel quality did not match up with the standard we have seen at other Shangri - La Hotels. The paint on our door was badly peeling and the padded benches in our room were stained. Two of the outlets in our room did not have power. We ordered room service the first night and the rice that was sent was hard a a rock and stuck together. The location was great and the potential is there but this hotel is in need of some upkeep and a standards check. For any other hotel this would not be as big of a concern, but for the price and expectation of a Shangri- La Hotel, we were expecting a bit more.
Hotel near Cairns City,Cairns100% of visitors choose this area
YYingzhang2025.12.10
The hotel is really close to the boats for sailing, but otherwise, it's just okay. However, I had the cheapest Japanese meal of my trip there. The hotel's own restaurant food was good, and the popular influencer restaurants nearby were also decent.
Great
354 reviews
9.1/10
Price from
€141
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6.6/10
GGuest UserHad to wait while one of our 2 rooms was made up but the room that was supposed to have been made up had only had the beds done. Toothpaste splattered across the bathroom mirror, toilet unscrubbed, no face washers, hand towel or bath mat though there were fresh towels on the beds.
The kitchen hadn't been done as there was no dish cloth or liquid for cleaning only 2 tea cups, no mugs and the fridge contained half eaten yoghurt, a full bag of grapes and a 1/4 of rotten watermelon its juices all crusted under it.
The well frosted freezer contained a partially eaten iceblock frosted into the freezer, obviously it had been there long enough to be frosted to it.
The kitchen had not been stocked with tea coffee sugar or most importantly for me milk (being a little fussy I bring my own tea and coffee)
I have doubts about if it was vaccumed due to the pills as several other items on the carpet. I mention the pills as we had young children with us.
The aircon remote had no batteries or back to it but we just swopped out the batteries for the T.V. remote
The cleaner sent to remedy this politely made it clear that she wasn't the one who'd made up the room. She cleaned the mirror restocked the face washers, hand towel and bath mat, removed the food from the fridge and freezer and upon request gave me a cloth for me to scrub off the crusted watermelon juice.
The beds were clean (I checked) with fresh sheets and comfortable. They were clear that they expected courtesy to others by not making alot of noise late at night or slamming doors. The pool area could have been cleaned. I don't know where the dirt came from but it was there when we arrived and still there when we left. The lobby chairs I wouldn't sit in, needed a good scrub with soap and water.
They unlocked the freezer at the Cafe late one night for us to buy ice cream. The staff were helpful and polite. The kids loved playing ping pong and swimming.
GGuest UserThe stay was generally pleasant, and I appreciated that they located us on a high floor. The service desk staff were kind and helpful. However, I was disappointed that they don’t accept any cash. I usually pay cash for food and parking, but I was forced to use my card and ended up paying extra card surcharges.
TTaishanshendiaoxialvHotel location: Super convenient, right outside is George Square and Queen Street. You can even see the clock tower of the square from your room. Truly irreplaceable.
Hardware facilities: The space isn't huge, but the facilities are quite complete. Although it's an old hotel, the cleanliness is still good.
Service: We stayed for 2 nights and noticed there was only one bottle of milk. We told the staff, and they immediately brought a whole pack, which was great.
However, the bathroom fan was broken. We called maintenance, and they came to look at it but couldn't fix it on the spot, saying they'd come back the next afternoon. But when we returned to our room late the next evening, it still wasn't fixed, and we weren't informed why. This needs improvement.
Hotel near Brisbane Central Business District, Brisbane
Price per night from:€114
8.6/10
Very Good
GGuest UserGreat place to stay, I loved the quirkiness of the decor. The reception service was friendly and helpful.
Parking is available, though not connected to the hotel.
AAnonymous UserFirst and foremost, the hotel's location is absolutely fantastic. It's incredibly convenient for transportation and very close to the city center and major attractions, making getting around a breeze. Whether you're traveling for business or leisure, this hotel is an excellent choice.
The hotel's overall environment is clean and tidy, and the lobby is spacious and bright. The front desk staff are warm, professional, and courteous; they proactively greet guests every time, making you feel right at home. Check-in and check-out were also incredibly efficient, with virtually no waiting time, making the entire process very smooth.
The room layout is well-designed, offering ample space and excellent natural light. The bedding was soft and comfortable, ensuring a good night's sleep. The bathroom was clean and well-maintained, fully equipped, and the toiletries were of good quality. What pleasantly surprised me most was the excellent soundproofing in the room – I couldn't hear any noise from the hallway or neighboring rooms, allowing for a truly peaceful rest.
The hotel breakfast offered a rich variety of options, including both Chinese and Western dishes. The ingredients were fresh and delicious, catering to all tastes. The servers were also very attentive, proactively asking if guests needed assistance, which left a very positive impression.
I also had the chance to experience the hotel's gym and swimming pool this time. Both were well-equipped and well-maintained, with a very clean and relaxing environment. The overall atmosphere of the hotel is comfortable and quiet, perfect for unwinding and rejuvenating.
In summary, this is a high-quality hotel with excellent service, complete facilities, and a beautiful environment. I highly recommend it for both business trips and family vacations. Next time I visit this city, I will definitely choose to stay here again!
Hotel near Brisbane Central Business District, Brisbane
Price per night from:€184
8.9/10
Very Good
AAnonymous UserI was mostly happy with the resort. There were some things missing like more food options (only two restaurants) and small luxuries like a sauna for example. It’s also hard to rate the staff as you had some incredibly helpful staff and then some real depressing ones that were just rude. The only other thing that was a bit of a shock was that the beaches were just full of dead coral and no sand. I hadn’t been to one of the islands in the Whitsundays so I was surprised to see that. The photos of the resort did not show this so it would have been nice to know so it didn’t lead to disappointment. Some positives though is that the resort was beautifully designed and they offered a lot of free water activities like kayaking for example. The buffet breakfast was also really nice.
FFrancine Dela CruzHi there the room I was expecting brand new lights the lights are old frequency the lights needs to be upgraded this 2026 to 6 G solar dics lights of Shri Yantra of infinite towers Amen ********************
FFoLdia RamanCertainly! Here's a feedback review for your stay at Hotel X Brisbane Fortitude Valley, Vignette Collection:
”I recently had the pleasure of staying at Hotel X Brisbane Fortitude Valley, Vignette Collection, and I must say it was an outstanding experience. Every aspect of my stay was truly exceptional.
Service:
The service provided by the hotel staff was impeccable. From the moment I arrived, I was greeted with warmth and professionalism. The staff went above and beyond to ensure that my needs were met, and they were always ready to assist with any inquiries or requests. Their dedication to making my stay comfortable and enjoyable was evident, and I truly appreciated their hospitality. I would rate the service a solid 5/5 for excellence.
Facilities:
The hotel's facilities were top-notch. The cleanliness and maintenance of the property were impeccable, creating a welcoming and comfortable environment. The room was spacious, well-appointed, and spotlessly clean, providing a relaxing haven after a day of exploring the city. The amenities available, from the fitness center to the pool area, were fantastic, and I took full advantage of them during my stay. It's evident that the hotel takes great pride in maintaining its facilities at a high standard. Another 5/5 for excellence here.
Overall, my experience at Hotel X Brisbane Fortitude Valley, Vignette Collection, was nothing short of exceptional. The combination of excellent service, pristine facilities, and delightful dining made my stay truly memorable. I would highly recommend this hotel to anyone visiting Brisbane, and I look forward to returning in the future.”
I hope this review captures your positive experience at the hotel!
GGreeny12I think this is one of the best Marriot hotels I stayed. It has a beautiful lagoon and facilities and services are good. Two tram stops away from surfers paradise. View is from the room is also nice.
LlihuarThe service doesn't live up to 4-star standards, mainly for two reasons.
First, upon check-in, the front desk informed me that a 200 RMB deposit was required, payable only by credit card. They said it would be refunded after checkout once the room was inspected for damage, but they couldn't tell me when the refund would actually clear, advising me to contact my bank directly. It felt like they didn't care about the inconvenience caused to guests, only about mitigating their own risks. The front desk staff just rattled off the information as a matter of routine.
Second, at 1 AM, the fire alarm blared, and the broadcast system announced an evacuation. The elevators were also shut down. After taking the emergency stairs down to the street, we were then informed the fire alarm was a false alarm and we could return to our rooms. I understand this is the standard procedure for hotels in an emergency. However, being put through such a commotion in the middle of the night severely disrupted guests' rest. The front desk simply stated that everything followed normal procedures and offered no compensation.
So, from the hotel's perspective, it was just another day of providing 'normal service.' For me, however, it was a night of utter disruption. But the hotel didn't seem to care.
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