Hotels With Breakfast in Metro Manila, Philippines

Overall, we had a wonderful time. The restaurant though is not that big to accommodate the hotel guests during breakfasf time, so if you go there around 7am or later, you may have to line up and wait for a long time.

Subject: Feedback on Staff Training and Late Check-out Protocol We are frequent Savoy guests. Our check-in was excellent (paid early check-in at 7:00 AM, room upgrade, and confirmed late check-out until 3:00 PM by Vanie). However, on the day of departure, we were repeatedly called at 12:00 PM and 2:00 PM by a different front desk officer, who disputed the confirmed 3:00 PM check-out time. This staff member demonstrated a severe lack of coordination, empathy, and professionalism, attempting to bargain and failing to honor a promise made by a colleague due to a system oversight. Recommendation: Staff require urgent refresher training on communication, coordination, and emotional intelligence. Minor Feedback: The lobby scent is still bothersome and does not mask the surrounding drainage odor. Please consider a clean, refreshing scent like peppermint or eucalyptus.

The staff in front desk very politely in answering our enquiries, hotel location closed to terminal 2 airport just 5 minutes walking distance. Overall very convenient to everywhere, will come back .

The room was clean and staff are friendly always greet us good morning. I have a suggestion i hope u need to change the lights in the hallway and the rooms as well coz is kinda dark lol but overall my mum and I had a great time staying at hotel101 coz it’s walking distance going to SM MOA.. ill be back nxt year for sure ❤️

The hotel is clean, modern, and well-maintained, and the staff are consistently friendly and accommodating. The amenities and buffet breakfast offer good value for money, though both the elevator wait times and buffet lines can get quite long, especially during peak periods like our check-in on December 24. Despite these minor inconveniences, our overall experience was very positive and I would highly recommend this hotel. One suggestion for improvement would be to offer complimentary connecting rooms for guests who book multiple rooms, as this option is not currently available on popular booking platforms like Trip or Agoda. This would make family or group stays much more convenient.

Staff: Wonderful hotel with professional staff. My booking was originally a king size bed but I requested a twin. They did everything to met my needs. After a long flight I wasn’t in my best mood and they did understand and deal with me with respect and understanding. Room: simply wonderful as usual.. this is my fourth or fifth stay and I’M will be always my home in Manila.

The room is clean. I liked the bedding because they don’t smell like fabric conditioner. The room has a microwave, a small refrigerator, and a safe. The bathroom and the room are spacious. The hygiene kits are complete, and the room is always cleaned. Coffee, water, shampoo, and soap are regularly refilled. The location is good, near BGC, SM Aura, Market! Market!, and the Venice Grand Canal. The staff are approachable and courteous. The food price is okay for the portion size, though the service is a bit slow. There is also a fitness gym and a pool. There’s a 7-Eleven outside and right below the mall. SM Aura is just a 5-minute walk if you want to shop or eat at different restaurants. All in all, 10/10.

I arrived past midnight and the reception and checkin attendants are very accommodating. The hotel is evidently new. Room is clean and the size is reasonable. Breakfast is more on a Chinese style. The air condition control is not properly working that the room temperature kept at freezing cold. I had to turn the air condition off sometimes. Overall experience is great, but I can only give a 4 out of 5 stars.

Upon arrival, the security guard assisted us with our luggage, but no one offered further help until we reached the check-in area or when sending us up to our room. The check-in process was smooth, and we went straight to our room. As we walked through the corridor, there was a strange smell, but we chose to ignore it. The room itself was spacious and had everything we needed. However, cleanliness was an issue. There were stains on the bathroom floor, the non-slip mat was not very clean, and there was some dust around the room. We overlooked these at first. When it was time to sleep, the pillows had an unpleasant odor, which made me uncomfortable. They didn’t smell fresh, more like dust. Since it was late and my kids were exhausted, my husband simply covered the pillow with his clean shirt so we could rest. The next morning, I noticed stains on the bed sheets that were clearly not ours. They looked permanent, so I requested housekeeping. The towels also appeared old, no longer white, and while some of the extra towels we requested were acceptable, others were worn out. Parking was limited, with only a few slots available. Staff informed us that if the lot was full, we would need to pay for parking. When we returned to our room later, I was disappointed to find that the bed sheets still had the same stains. Housekeeping had only changed the pillowcases. Overall, the property itself was nice, but cleanliness needs significant improvement. For example, the brown stains in the bathroom should be addressed, the bathroom mat replaced, and the tissue box cleaned, it was black with visible dust and stains. On a positive note, the air-conditioning filter was clean, which I appreciated, as my previous stay elsewhere had been terrible in that regard. I’m not sure if I would stay here again. The only highlight was the staff, who were very accommodating and kind.

We had an incredible stay at this hotel in BGC. It had everything we needed, a great buffet, a nice pool, and a well-equipped gym & everything more to offer. Perfect for a relaxing family trip. Of course the staff were really kind and helpful, which made the hotels hospitality more enjoyable and the rooms were clean, spacious, and beautifully designed. We felt super comfortable the whole time. Overall, we loved our stay and highly recommend this hotel, especially for families. We’d definitely come back,🥰