Family Hotels in Macau, China

The location is fantastic, perfect for photos day and night, and super convenient for visiting The Parisian and The Venetian. The room has a unique British-inspired design, which is a nice touch. My only minor complaint is that the reading light directly above the bed is too bright and dazzling. There's complimentary coffee and tea in the room, and the teacups also have a lovely British feel. If you want housekeeping during your stay, it's quite slow; we had to ask twice before they came. There aren't many taxis outside the hotel during weekdays, but you might find more on weekends. Dining options at The Londoner aren't as extensive as at The Galaxy, and it's not overly crowded.

Environment: The hotel environment is quite good, clean and tidy! Minibar free snacks and complimentary drinks: The snacks were abundant, and there were 4 glass bottles of water, but the water didn't taste particularly fresh or sweet. Service: The service was good. However, after check-in, they called to say I hadn't signed something and asked me to sign it. Since I had my child with me, it was a bit inconvenient, so I asked them to come up to our room to get the signature. Facilities: The bathtub couldn't switch to the shower head function, which was very odd. They said someone would come up to fix it, but because my child had already showered in the walk-in shower and it was time to put them to bed, I didn't let them come up to repair it. I'm not sure if the bathroom has an extractor fan; I couldn't find the switch.

Great environment, excellent service, and very clean. The rooms are spacious, and it offers great value for money. It's conveniently located, very close to The Venetian, and the night views are beautiful. There's also a shopping mall inside the hotel, which is a nice bonus.

I'd call Grand Lisboa Palace the best hotel in Macau. I've stayed at more expensive places like Wynn, Galaxy, and St. Regis, but none of them compare. They're genuinely dedicated to hospitality and service, not just relying on high rollers for room revenue. This hotel is perfect for those simply looking for a leisure trip. From the moment you arrive, all the staff are incredibly warm and eager to help with any issue immediately. The facilities are luxurious; the indoor pool is stunning, and while the outdoor pool is a bit small, it's great for kids to just splash around. The hotel is massive with over a thousand rooms, but the signage is clear and the layout is well-designed, so you won't get lost. I found the soundproofing excellent, and the air conditioning wasn't loud at all – many older hotels in Macau have noisy AC units. The rooms are very new and smart, even with electric curtains, though mine seemed to malfunction. The location is great for shopping. A taxi to the Venetian costs around 30 MOP, and Wynn Palace is just a 10-minute walk away. The only downside is the breakfast; it's quite ordinary with nothing special, not very varied, and the freshness could be improved.

A legendary hotel. Designed by Zaha Hadid, with an investment of 6.5 billion, utilizing 28,000 tons of steel, and managed by Lawrence Ho, it opened in 2018. The service is impeccable; guests are escorted to their rooms, and luggage is handled for them. The soundproofing in the rooms is excellent, and the fully smart features were truly ahead of their time 8 years ago. Don't miss the open-air pool on the 50th floor. Breakfast is served directly to the room. Guests in executive rooms can also have breakfast at the lounge on the 30th floor. It's a semi-buffet style, and the quality is superb. I do have to complain about the behavior of some mainland Chinese guests. Half of them were wearing slippers in the lounge, speaking loudly, playing audio on their phones without headphones, and generally lacking etiquette. Such 'uncouth' individuals really shouldn't be present in such an establishment.

The room was bright, tidy, and clean, with ample space. The toilet and shower were separate, which was well-organized. There was plenty of complimentary drinking water and enough towels in the shower. The view from the room was beautiful, with a stunning lake and city skyline complementing each other. You could also see the light rail trains passing by, creating a dynamic scene! The only downside is the lack of dining and shopping options near the hotel. However, you can walk 10 minutes to the nearby Jockey Club station, or take the hotel's free shuttle bus to Taipa Village or downtown Macau Peninsula for food, drinks, and entertainment.

I accidentally booked the wrong room type. When checking in, I asked if I could switch to a twin room, but after a thorough search, they said none were available. However, they offered a promotional upgrade to a 100-square-meter suite for less than an additional 300 RMB, which is double the size and includes an extra bed – a fantastic deal! Plus, we were able to check in around 10 AM, which was great. There's a Disney pop-up right downstairs, making shopping and dining incredibly convenient. Overall, I'm very satisfied, with the only minor inconvenience being the lack of a full-length mirror in the room. Everything else was excellent!

Beautiful hotel and great amenities. Rooms are spacious with a wonderful view of the garden or ocean. Although we are a couple sans children, the hotel is very family friendly with two pools (one indoor, one outdoor). Outdoor pool had an area for children with a zip line and balance obstacles. Children’s club with indoor bounce house, board games, table tennis table, pool table, foosball table and outdoor jungle gym. Changing room has a steam room, sauna and showers. Easy to order food and drinks pool side via QR code however service can be a little slow therefore expect to wait a little bit for what you ordered to be delivered. Breakfast buffet had a lot of options and price is very affordable, with a discounted price for children. Highly recommend staying here and we will stay here again in the future.

I've always wanted to stay at Hotel Okura, but it's so hard to get a reservation. I finally managed to book a two-night, three-day stay last week, and I was so impressed by the meticulous and thoughtful service. I have to give it a big thumbs up: 1. Before checking in, I emailed the hotel to let them know it was my husband's birthday in June and asked for some birthday decorations. They replied quickly, and to my surprise, they even sent a delicious matcha cake! [Strong] 2. The hotel lobby is open and airy with a simple, understated design. The bamboo garden courtyard is serene and luxurious, creating a wonderful ambiance. The front desk staff are all attractive and friendly. When we checked in, Johnny thoughtfully extended our check-out time to 1 PM. When we checked out, Alsen proactively asked about our stay and even gave us a hotel fridge magnet. The service from both gentlemen was truly exceptional. 3. The guest room layout is well-designed, comfortable, and practical. The Japanese design details are perfectly executed. The tea set is very practical, and there were also candies and fruit, with complimentary beverages. The housekeeping staff did a fantastic job cleaning and thoughtfully organized all my jewelry and cosmetics. It's been years since I've seen such a comprehensive turndown service – water, slippers, and a bathmat were all meticulously placed, and they even provided a sleep spray and paper cranes. Coming back to a tidy room every day after enjoying the Grand Resort Deck was incredibly comforting. 4. I've already decided to bring my mom to Hotel Okura next time, and I hope it will be easier to book then. I do wish the trash can in the bathroom was a bit bigger. All in all, my stay at Hotel Okura was very pleasant and excellent.

The service was great, and they offer luggage storage downstairs, along with a shuttle to the border crossing. The view is beautiful, both day and night. The hygiene was decent, but I wish they provided hand soap instead of bar soap. Overall, it's pretty good, the only downside is that most coffee shops in the mall downstairs don't open until after 11 AM.