Peguera Homestays

Having twice stayed at the Hyatt Hotel in Fuerteventura, my wife and I decided, following recommendation, to give this hotel a try. We stayed for 6 nights, 2 - 8 September 2024, choosing the Unlimited-Luxury® service for a truly inclusive experience that encompasses a select variety of gourmet restaurants, 24-hour room service, and much more, all designed to make your stay unforgettable (taken from their website). We arrived late afternoon and on arrival we were greeted by a porter who assisted with the luggage and guided us to reception. We were led to believe that a glass of bubbly and a towel to freshen up with would greet us on arrival. Not so here. We had to ask for a glass of Cava which was then provided, but no freshening up towel. Prior to leaving home I had prepared a list of questions and as most of them had not been answered during the signing in I began to ask the receptionist. He seemed to be put out that I should be asking, but nonetheless I persevered and received answers. I was surprised to learn that if we wanted breakfast in our room, we would have to pay 10 euros each for the room service. Not the truly inclusive stay we expected. The porter then showed us to our room. On entering the room, I immediately realised we did not have the frontal sea view that we had booked. The only view we had was of a jungle. Tall trees and overgrown bushes. On stepping onto the balcony, I noticed a number of cigarette ends with accompanying cigarette ash stubbed out on the wall adjoining the next door balcony and I thought this was a non smoking hotel. Obviously not happy I returned with the embarrassed porter to reception where I showed them the photos I had just taken. They too were embarrassed and immediately arranged for an upgraded room on the second floor. Before going to our ‘new’ room I asked for the manager to contact me in the morning as I wished to ensure they were aware of what had happened and take steps to prevent a recurrence. After all, this should not have happened at a 5-star hotel. The ‘new’ room was delightful and exactly what was required. Unfortunately we could not find any welcoming notes advising how to use the TV, telephone and air con. A daily updated list of events would also have been helpful, although there was a scrolling monitor in reception showing the events. There was a security gate from the beach to hotel grounds which required a PIN to release the gate but we were not provided with this. Fortunately, another guest let us back in and provided us with the code. We then went to the buffet restaurant (World Café) for our evening meal which was of an acceptable standard but no more. On returning to our room, we saw we had been given a bottle of Cava in an ice bucket with some local biscuits, even a rose to complete the surprise. This was accompanied with a note of apology from Monika Krejcova the Guest Experience Manager and Antonio Tie her Assistant. We thought that was a pleasant touch and went a long way. T