Bintan Homestays

The 'resort' in itself does deliver as advertised. It does indeed provide the glamping experience, and even has a proper toilet per tent. The toilet is an attached one to the tent, meaning it is not included in the air conditioning, and should remain closed aways to prevent insects from going into the tent. Having 2 sinks is a decent touch though. The tent itself is quite clean, but don't keep your hopes up on the skylight window as mine was faulty (and many people I see online did not mention using it). The service is pretty decent. Despite all communication being done via WhatsApp, the replies are pretty timely. Breakfast was a passable spread, with decent local and western flavours. Nothing luxurious. Only complain is that the transport is extremely pricey, do avoid their transport options and try to see if booking via external platforms like Klook is viable.

I rated cleanliness as 4/5 as it was almost perfect clean but there was a cockroach in my room. This I might not fully blame the resort as we are in nature. This resort is perfect is you are looking for secluded and quiet spot to getaway for a family or a couple. You won’t need to venture out. But it’s a long drive to the resort to the ferry where you need to factor travelling time in your itinerary. I went with my family and the in-house farm was a blast for my kid feeding bunnies, chickens and fishes. Kiki the person in charge was very friendly and served us well. There is a club for kids activities. Service was perfect. Everyone was friendly and attentive to our needs. I would go back again. Take note that is 21% charges of tax on top of the prices - service charges and Govt tax.

Sprawling area with villas and hotels. Location - It's far from the city (no big deal cos nothing in tanjung pinang city) but near the ferry terminal. Full amenities but not sure about maintenance - seemed run down for flying fox, archery, wall climbing. Room was OK, bed and pillows were comfortable. The water pressure in the toilet was low and the shower was not enjoyable. Impossible to move around in Grab or Gojek and please book your rental. The one offered by hotel was high. In fact, hotel offers a suite of amenities but price is high. Took the buggy to explore and it was SGD 20/Hr. Had dinner in Coffee house and 2pax was SGD 80; service was good but quality not so (saltish).

I like that the location is 15 minutes away from the BBT ferry terminal and they provide free transfer to and fro. The hotel looks relatively new but it has a chalet feel rather than a resort. The beach is shared among 3 resorts and it is beautiful and clean. We ate the Indonesian buffet on Friday night which cost INR550,000 per pax. Loved the sate and kueh the most. During breakfast, we were directed to Angsana as cassia was full. Breakfast is average. The one room apartment is small but comfortable as they divided the space into bedroom, living room and kitchenette. Staff were attentive throughout the checkin, checkout, dining and transfer. All were smooth and quick. We happen to witness the release of sea turtles. Kudos to Bintan sea conservation team!

This would have got an average rating had it not been for the staff - competent, professional and always willing to help. The facilities seem jaded maybe due to the Covid related lockdowns etc and some parts especially the toilets ( the toilet seat was almost black ) were a disappointment. The location is excellent with a fantastic sea view from the restaurant and the beach is clean for the most part. The villas are good with a nice private pool and decent sized rooms. Our requests for buggy to transfer us from our Villa to the main building were always attended to promptly. The a-la-carte food that we had in their restaurant- we tried the local Indonesian cuisine- was excellent but the breakfast buffet was average. When I had interacted with the staff after booking this place, I was told that late check out is subject to ‘availability’ but it clearly isn’t as they charge for every extra hour. This could have been communicated in a better way. There is room for improvement but overall we had a good stay as the property is quite good.

Zia is an exceptional individual at Banyan Tree, radiating friendliness and delivering impeccable service. Their warmth and dedication create an atmosphere where every guest feels valued. Zia's commitment to providing outstanding service shines through, ensuring that each interaction is marked by attentiveness and care. Their professional demeanor and genuine kindness elevate the experience, leaving guests with a lasting impression of hospitality at its finest.