It's all about our recent experience at Hotel K.C.Manor, Jamshedpur, Jharkhand, India which presumably is managed by Treebo (since the toiletries and some room supplies had the Treebo logo printed on them). In one word, the experience was miserable! And, that was only because of the Front Desk (precisely, because of Ms. Nirmala)! The Front Desk, supposedly the face-of-the-hotel which turned out to be the 'only worst place' amongst so many other touch points apparently ruined our entire experience at the property! But, I would also like to mention that, apart from the Front Desk, rest all the departments viz. F&B Service, Housekeeping, Maintenance, Security were extremely courteous and professional! So, no complaint against these departments (& their personnel)! I would rather praise them wholeheartedly and, if at all I revisited the place, that would be only because of these departments (and their people). But, moment I recall my interaction with the Front Desk, it spoils the entire image of the place! Especially, with the lady at the Reception named Ms. Nirmala who I already have spoken about! I always stay at a hotel and avail its services with the impression that ”ladies and gentlemen serving ladies and gentlemen”! But she ruined my belief, completely! She was extremely impolite and hostile to be at the Front Desk! In fact, she must not be in any department of this (or any) hotel as she is a perfect example of a 'complete mismatch' for the hospitality industry! So, my advice for the management/owner of the property named Hotel K.C.Manor, Jamshedpur is, kindly don't put people like Ms. Nirmala at any of the areas where they deal with your guests since that will surely tarnish your hotel's image in no time! Such people have only their ego and attitude in place and they would do anything to protect that, even if it is at the cost of the hotel's image! Now, whosoever is reading this must not get the impression that I am literally advocating phrases like 'Guest is God' or 'Customer is always right'! It has everything to do with 'empathy', especially when in-house guests are experiencing something as terrible as continued grueling sound of drilling and hammering on the adjacent walls (since we took two rooms) starting as early as 8 in the morning streching till almost 5 in the evening during our entire 4 days stay and, simply reciprocate with a hope that hotel staff will deal it with utmost care as, soundproof rooms are the basic need of any person staying in a decent hotel! And, that's what we were deprived of, literally! 'She' just asked us to be satisfied with her insincere apology and expect nothing more! Despite having booked the rooms well in advance and having interacted with another Front Desk personnel named Mr. Vishal on many occasions during that period, such an issue which, apparently was there persistently over many days before we checked in, was hid from us! So, we anyway felt cheated on that matter! Neither they had the provision
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