Visalia Homestays

The hotel is in a very good location, beside the highway. We made a reservation on the way back to Los Angeles from Redwood National Park. It was done in more than ten minutes. The efficiency is very high. There are no restrictions except the reminder on the gate that you need to wear a mask. The attitude of the staff is very good. We booked a standard room with children and provided three breakfasts, but American breakfast is really unaccustomed. The hotel can be said to be very good for the first time, especially the network condition is very good

The hotel is located in the city center, next to the commercial street, suitable for shopping and dining.

This place was clean. The garden area very nice we loved the ground and our front door and patio area . The rooms really need some updating although our beds slept nice . The Rooms could be updated The heating and air were combined with just one switch. We couldn’t adjust temp to our comfort . Friendly staff

We stayed at the hotel as the location is walking distance to downtown Visalia. The room was very spacious and clean. The staff were so helpful as my husband was feeling sick in the lobby and they immediately gave us a travel bag to use in case he got sick in the car ride home. Definitely will stay here again!

I always enjoy staying at The Darling. Right in the center of town, Ivan securely park my car and walk to dozens of shops and restaurants. The rooms are are deluxe and I always get a great night’s sleep.

The room was not clean but after a day of driving, dinner then sleep was all that we wanted. Around midnight the fire alarm goes off. Chaos. It clears, the one staff person in the hall says it’s an accident. Minutes later, the alarm goes off again. It’s one guest causing the alarm. No explanation. I and many others are out in the halls trying to understand what is happening. I hear the night manager telling the guest “one more time and you’re out of the hotel” but no explanation for all the guests in the hall. Poor customer service, lack of communication in an emergency, just a bad experience overall for my family and others. I will not stay here again.

Due to Covid-19, we did not travel for about 2 years. As of Apr, I had 4 free nights, three expire in Jun and one expires in Dec. I booked 2 nights at this hotel from Apr 17 to 19 with free nights. When arrived, we found that pool was not in service. My kids got really upset. One main reason I booked the hotel is indoor pool. They did not state that either on the web or app. In the night, I called Marriott to see whether they can switch the second night to residence inn. I called residence inn and confirmed pool working. The lady told me everything was set and I was going to get cancellation for Fairfield inn and confirmation letter for residence inn. I got confirmation letter in minutes but no cancellation. I called again and was told me since I was in the hotel so I had to talk to front desk to cancel. I went downstairs and chatted with front desk. The lady told me she would let manager know and everything was supposed to set by 8am next day. Next day I still did not get cancellation letter so came by front desk during breakfast. They promised again manager would handle it. Around 9am, we tried to checkout but Marriott system did not allow since it still showed as 2 days reservation. Front desk promised that they would handle it by 12pm and posted points to my accounts. It would take 2 to 3 business days. And two days later, finally my second night of Fairfield inn got cancelled but no points or free night was not posted. While stayed in residence inn, I booked second night with free night that expired in Dec. After one week, I contacted Marriott again. This time, a gentleman told me that there was no much hotel could do. He posted free night expire in Jun. I asked for free night expire in Dec or points since we do not have Jun trip plan. If Marriott did not mess up, for sure I will use Jun free night instead of Dec free night. He told me that's it and he thought the lady did everything right. Really got exhausted. For a simple problem, it took hours, calls and chats to fix. And finally got messed up and customer has to accept it. looks nice and professional but no one can help. Everyone promised but no promise really happened.