Osaka Spa Hotels

Very expensive but God damn, they really do be hiring people that speak either English or Chinese together with Japanese! And oh my, there are just so so many staff that do! Whether that be front desk, or even housekeeping! The only ones that really don't are the ones in the restaurants or in Melissa (where they sell bread and other good food!) Or the mall downstairs! The dessert lounge weren't too friendly either but they all seem to be extensions of the hotel! Overall, great experience except for the fact that the rooms are indeed tiny and compact cause that's what we booked after all - but aside from that, all the amenities were great, toilet was big and movable in and you really have anything and everything you need already there! Only issue is maybe that some things here are pretty outdated though it's a 5 star hotel! But overall its truly worth the price though I don't reccomend staying all the time unless you wanna burn a hole in your pocket heh! But one great thing is that they are truly commendable in terms of holding events and catering to hundreds of guests for the really really big ballrooms. That's a huge plus.

Superb location near Dotonbori and Shinsaibashisuji.. Proximity to train lines also make travelling around Osaka a breeze.. Teppanyaki Minami within swissotel is also highly recommended, especially for Accor Plus members. Swiss Advantage room feels of old luxury and still still comfortable. Concierge was very helpful with my questions, and also assisted us to use luggage delivery for the first time.

My family has a good experience with the service and location. It's unfortunate that they're planning to remove the in-room washing machine, which could be a drawback for future stays. Hopefully, they consider replacing it with an alternative amenity.

The Imperial is a classic 5 🌟 hotel with all the services amenities we expect with this degree of pedigree. Make no mistake this is a classic hotel with mid-century modern, classic and art deco all present within the interior and architecture and if you like modern rooms, hip nightlife or trendy haute cuisine this is not thplace for you. Yet nothing feels old or run down- All the rooms are emaculate and the sheets are changed several times a day with a option to have the staff set your bed up for the evening per request. The hotel resturant, especially Nadman and Kyubei are world renowned and readily avaliable, as is the Old Imperial Bar which is one of the most beatiful bars in Japan. Trends will come and go, but if you want to experience class and timeless luxury, Imperial should be your choice.

We enjoyed our stay. The breakfast has wide range of choices including Western and Japanese. Although the hotel is a bit far from Namba Station or other metro stations, the hotel provides good onsen facilities. Besides, they also provide free ice bars, cold drinks to cool us down after the hot spring and ramen as super. The staff members are friendly and helpful.

Great experience A bit difficult to find the shuttle bus station though I love the in room massage service I can simply call the spa and they can arrange for foot massage that is around 30 mins for only around usd 30 Good price for japan standard I also love the pool and the breakfast is really delicious

I stayed at ”City Plaza Osaka” on December 1st using the ”Osaka Welcome Campaign 2021” that started on November 24, 2021. Looking at the ticket side of the 3000 yen coupon accepted at check-in, the expiration date was December 2. The coupon I received at ”Montrela Soult” the day before was December 8th, so from December 1st, measures for the lack of preparation on the store side were eliminated. The room was large and clean. The ceiling of the room is high and there is no feeling of oppression. The bathroom with integrated toilet washbasin bathtub was large and the bathtub was large. The window glass in the room was surprisingly clean. It was a little inconvenient that there was no draw. There is no safe or hand towel. There is no free mineral water. I sometimes thought that the standing lights were not lit, the alarm alarm was not set, and the waistband of the pajamas was cut off. The spa was better than I expected. The indoor bath is a two-stage bath, a sleeping bath, a cold bath, a high temperature sauna, a mist sauna, and the outdoor bath is a rock bath, a type of pot bath, and this is the first time that there are so many types of baths in the same building as the hotel. Moreover, it is a natural hot spring. Compared to ”Montrela Sulu” where I stayed the day before, the price was a little higher and the facilities were one rank lower.

The service is excellent. The breakfast is delicious. The scenery is extremely beautiful. It should be the best-decorated hotel in Osaka. The service attitude is enthusiastic. It is just too troublesome for minors to check in alone.

Context & Disclaimer: I'm a very objective travel reviewer as someone who has a fair share of business and leisure stays. I leave reviews to help hotels improve their standards and also to help my fellow travellers make the best travel decisions for themselves. I've stayed at luxury to mid-range properties around the world including recent stays at the Prince Gallery Tokyo, Ritz-Carlton Tokyo, Ritz-Carlton Toronto, JW Marriott Hong Kong. This review also follows a recent stay at the Prince Gallery Tokyo where the standards were exceptionally high. I haven't reviewed them yet but will do so shortly. Japan is known for its warm hospitality and careful attention to detail. At high-end hotels, they go over the top particularly to make your experience a unique one, so when you're paying $700+/night for the Ritz you expect high standards. Especially when every luxury hotelier in Tokyo has said the RC Osaka was just recently awarded its 5* My guest journey starts off rocky and torpedoes downhill. Check-In 1 - it's been raining in Osaka all day and we walked into the hotel from the outside. No one to greet us or take our luggage. Not a single person to be found. 2 - I'm soaking wet and struggling to find the check-in lobby. I must've seen 3 staff members look at me and not offer help or ask if I need any assistance. 3 - I finally find the check-in lobby where it's a giant zoo and RC staff directing traffic like its 5pm at Shibuya crossing. An absolute loud mess. I'm still soaking wet with my glasses and both pieces of luggage, and a staff member asks me if I'm checking in or checking out. What??? 0 attention to detail right there. Anyway, she directs me to wait in line. 4 - At the RC Tokyo & Prince Gallery Tokyo and any luxury hotel that operates like one (e.g., Four Seasons), takes your luggage and ask for your name. By the time you make it to check-in, they greet you by name and help you get settled in. If you book a room on the club floor, they ask if you'd like to check-in there privately. Yes I booked a Club Room, and so I waited about 10 minutes dripping wet before asking someone if I could please check-in via the Club Lounge. 5 - We're making our way to the Club Lounge, with the attendant dragging our luggage along the way which makes lots of noise. 6 - Finally check-in with no problems. The Room 7 - I understand that this is a Victorian-style property and some of the room and structure might be dated. But I can't believe that the bathtub is something from a Residence Inn or Courtyard Marriott. The shower is equally not up to par with the RC brand. 8 - Toiletries. I'm not sure if this is RC making a push for sustainability, but soap, shampoo, and conditioner are given to guests in large bottle format, again like at a Residence Inn or Courtyard Marriott, instead of small individual bottles. Not a big deal, but just not up to par with other luxury hotels or RC standards across Japan. What if someone spit in there? Back to the lounge

Although I was not staying at the W, the MIXup cafe is a fun spot in the middle of Osaka to have a tea or coffee and their amazing dessert(s). I was looking to try their seasonal dessert, the strawberry mille feuille, although it was already sold out when I arrived. This gives me another reason to return soon! The staff was so friendly and helpful. Upon arrival, I was swiftly shown to my table that I reserved ahead of time (thanks, Marriott Bonvoy), and was walked through the menu and how their orders work. Many teas to choose from, and the cake I chose was plated so beautifully. The chantilly cream with the berries - out of this world! The entire experience was smooth, and I was delighted with the level of service provided. In a way, this is ”normal” and expected for Japan, but I want to highlight that I really enjoyed this visit and look forward to going back.