Addis Ababa Spa Hotels

Perfect location if you adore the night life, since there are a plenty of clubs, hotels and bars close to the hotel. The staff in general are very polite and friendly. I stayed for 2 days, and both days went great. I personally suggest everyone to get the road view, while booking the rooms.

The new hotel is relatively clean and noisy by the side of the road. The facilities are complete, and the front desk staff is very good. The worst is Chinese food. The Chinese restaurant on the negative floor has very few people and does not say how it tastes. The ingredients are really fresh and fishy. I do n’t know how long it took to make breakfast Chinese food and something to eat shredded potatoes. I really recommend buffet.

It's a nice hotel, spacious rooms and great gym. A little out of the way but worth it.

The staff and waiters are more polite. They will say hello first when they meet. The buffet is more suitable for Chinese people. The room facilities are also better. It is a very cost-effective hotel abroad. The Chinese plug is still recommended.

freindship hotel great hotel provides pretty much what one would want from a hotel sauna &steam and gym ground floor . A spacious rooms a number of food and dining , and cleanliness. It had all of these characteristics . There are security watching the hotel 24 hours a day and friendly staff. The hotel manager is outstanding. You have a great view of the city.I will come back as it is one of the best in addis ababa.

I stayed here for almost a month. First week experience was unfortunate as I had to do quarantine for 7 days and the room was uncomfortable. It wasn’t as clean as it could have been at all. The window had no light which made it very hard to work online, especially when you have meetings and daily video meetings. The room was very very cold and no heaters. Some of the lamps didn’t work either, the lightning could be improved. This affected my work The construction opposite the window was quite creepy as it stole all the natural light away and it looks quite scary. During the first week, I was told different information by different staff which was confusing. Unfortunately my COVID results were late, which had me ending up extending my stay for future two days. However the staff did apologise and the manager personally contacted me few times. After the quarantine, I was moved into a much better and cleaner room, which allowed me to work online with good natural light and amenities in the room. Overall the staff was friendly, I could see the chefs cooking with hygiene measures and everyone practiced food hygiene , washing hands etc. Suggestions : I had someone call me at midnight during my first 7 days to say the laundry was ready. It freaked me out as the timing is unacceptable to call a guest at that time. Perhaps better training should be in place. Once I wanted to have a drink in the restaurant/bar and the waiter told me I should drink in my room. Later I saw other people drink in the bar. They should communicate with each other or with the manager to see what’s allowed or not. Staff should communicate more with each other for better understanding so they can inform customers the same thing and not different. The staff should understand that sometimes If the customer feels distressed, you need to acknowledge that and not excuse it. Perhaps because of COVID the rest of the hotel amenities were closed as I was told the bar on 9th floor is closed, there is no spa, the jewellery and gift shop was shut, the gym was not accessible. The location is in perfect location in Bole, close to restaurants and cafes. There is Infiniti cafe right next to the hotel which is great. Overall, I do think the staff were friendly and helpful and tried to help when they could. Some of the staff were extra kind and really reassuring such as one the staff in front desk who helped me change to the new room and directed me to Edna mall and helped with transport etc. Some of the wait staff were really friendly and always asked how I was and how my day was which was sweet and kind. The hotel is safe and secure with security measures. The manager also checked in few times and personally dropped me off to the airport which was reassuring and kind of him. I am hoping to come back soon and I will stay here again when I return to Addis .

A blast from the past. Sure, overall the hotel is a little bit dated, but this only adds to the charm and makes it feel like a little piece of history. Staff is as well trained as you will find in Ethiopia, facilities are great (thermal heated pool!) and the setting is gorgeous.

The hotel general look is very nice: elegant and modern. Still, the paid amount does not correspond to the quality you get. Especially the staff is corteous, but with limited capacity. Breakfast, if you don't want to have spicy and oily Ethiopian food in the morning, is very limited. Very few options, and many of them are not refilled when over (e.g. chocolate croissant and bread). Also the cooking of eggs needs serious improvements: no salt and pepper, no toasted bread, and poached eggs are simply uneatable. The room was small, but nicely furnished and clean. The bathroom was quite spaceous. However, no airdryer is provided by default; we asked for one and we only got it after 30 (!) minutes... Bathroom gratuities were provided upon arrival, but then were always forgotten; it took us a while to be understood and given again, after finding one of the few English speakers there. In addition, the room is not sound-proof, and we could not sleep due to a mass happening just in front of the hotel in the middle of the night (and for like 3 hours, from 3 to 6 am...). Restaurants looked good, but were also quite overpriced for the Ethiopian standards (yes, also compared to other high-end ones in town). Staff was kind and English-speaking. Lastly, I am still to understand the reason why I was asked to block an amount corresponding to EUR 800 on my credit card upon arrival...sounded quite disproportionate, to my taste.

My experience here was really unexpected. The concierge Jemaldin was helpful in making all the arrangements and even accommodating request to change money to pay to the tour company who credit card machine was not working. House keeping kept the rooms clean with loads of water and attentive to request to change flower etc., They do all the hardwork with a smile and I did not forget that. When I went for breakfast and said I had allergies the chef @ Summerfields immediately took action and ensured that I had special food for my breakfast. The group I appreciated the most were the chef and staff at Shaheen. They made me feel so at home even though I was dining alone every night. They serve the best food and are always smiling. They were professional and engaged with the customer ensuring that the food was upto expectations. I am very grateful to them and will always remember them as they went all out to ensure that I was not unattended. In all my travels I never had anyone do this to me. On my last night at the hotel once I have finished my meal and ask for the bill, they were so cute and ask me to sit down instead of walking to the front. Then they switched off the lights and there came out a cake saying “Bon Voyage”. I felt so touched and I would like the management of the hotel to acknowledge their extra efforts and beyond my expectations customer services. Well done people Keep up the good work.

I mostly come to best western plus friday and Saturdays, super enjoyable Live Band with great variety of musician, Best service once you visit this place when you visit the 2day time all staffs will treat you as one of family memeber with Care. Last saturday i enjoyed Mesay teferas performance and The manager with grace called Chalechiw if spell it correctly i mate him around the entrance He has amaizing eyes to make sure everyone is get the service, assigning teams, I 100% recommend this place to take care your weekend.