Quality Inn Aiken

A true gem! The rooms at this motel are spacious, comfortable, and tastefully decorated. I was impressed by the attention to detail and the warm welcome from the staff.It was really really amazing experience.I would highly recommended them to everyone for their amazing service,staff was too good and very helpfull.

Morning desk staff was polite & helpful. Room was made up very nicely each day. Room had a damp, musty smell in corner by bathroom, stronger after a night of rain. We had a non smoking room, but being on the ground level, people smoking a door down meant we had some wafting in our room.

Rate was too high.

This motel is tired and not well maintained. Sheets were stained. Floor was filthy. Piles of hair under the side table. The pillows were over used and we asked for a couple more and were told there weren’t any extras in the entire place. While the front desk help was friendly she was not dressed in a manner I would expect for representing the motel.

It was absolutely horrible. The front desk man was extremely rude. Asked me to pay again. I said I paid at ******* and he constantly argued that I didn't pay. Didn't speak any English couldn't understand a word he said. It was a horrible night. I would not recommend that place to anyone.

We came to Aiken for the historical battle re-enactment. Chose this hotel as part of our Choice membership. The beds were great. The rest was not. Staff said it's under new management who is trying to "figure things out". NO snack bar. NO functioning jaccuzi (even though its in the room), FEW T.V. channels, mostly news and sports :( total of 14. There is a pool table but very limited hours to use it. Water in bathroom has sulphuric odor. People in room above us were dragging things across floor, bangiing things around for over an hour. We called the front desk for relief after one hour. They said "we will see what we can do". The woman didn't speak English - her 10 yr. old boy was working desk with her. 30 minutes later husband had to complain again in person. Were told "no one is above you. You can change rooms". Husband said if we have to leave it will be with a full refund in hand!. That prompted the owner (male) to get up and come deal with it. We loved the city of Aiken but will NEVER come back to this hotel. If you don't know how to manage quality hospitality AND speak the language of the nation, please don't buy a hotel. We see this too often!!

Good service

I frequent this hotel regularly and was disappointed that the air conditioning was frozen over and leaking water on the floor. The only solution was to supply towels to soak up the water.