Family-friendly Hotels in Aix-en-Provence

The hotel is good, the cost of Ctrip is too high, the domestic departure time set more than 2100 hotels, to the hotel will become more than 1800. The difference between the hotel in Geneva has reached more than 400 RMB. It is recommended that you can cancel it. Go to the hotel in advance and buy it at the front desk after refunding.

We stayed for three nights. Overall, we don’t feel that Le Pigonnet should currently be open. It is our impression that the staff agree. The hotel is currently communicating to guests that the late arrival of building materials accounts for the extent of current building works. We find this hard to believe- months after re-opening, the ongoing works are very extensive. The hotel seems many many months away from finishing building works as of July 2024. Esprit de France is a large hospitality company, and this hotel is one of their flagship properties. We feel they are showing disregard for their guests (and employees) by remaining open. We feel this decision was likely made by a corporate entity with little empathy for the guests, or employees. I want to paint a picture of the state of the hotel: - The main hotel building and restaurant are empty shells- there is literally no floor, plumbing, or electricity. There are no windows or doors (though these were being installed in front of breakfasting guests during our stay) - There is nowhere indoors for breakfast. When we enquired where breakfast would be moved if it rained during service (and it did, though only lightly), we were met with a shrug. We imagine it is the same for lunch and dinner. - There are no indoor spaces/lounges/bar areas for anyone arriving early prior to check-in or for someone who simply wants to sit - The hotel “office/reception” has a single toilet and vanity for staff and guests - To hide the building works the hotel has invested in what would be tens of thousands of dollars of potted plants. They are still in plastic tubs, and blow over in inclement weather (literally onto guests during our first breakfast). Some have died and not been moved. - During outdoor breakfast service, there were multiple tradespeople visible literally feet from guests. There was drilling and hammering. This was on a Saturday and Sunday (after being told no building works would take place on the weekend). Breakfast was (in spite of earnest staff) such a comedy that we were entertained. - Guest Wifi regularly drops out entirely (why renovation would effect this is a mystery) We were initially accommodated in a room in a separate villa from the main hotel. This was thehe worst rooms we have ever stayed in (arriving at 1am we felt unable to complain to the pleasant night porter). We could hear when the person staying in the room above us was going to the toilet. This was not only because every shoeless footstep was clearly audible, but also because the unclad drainage pipe ran straight through our dressing room. Every drop of liquid from the room above could be heard tinkling through the pipes. The floor was so dusty that our feet were brown from stepping to the toilet. The bath and shower area stank (and there was no toilet in this space). This space, which does not seem to be under renovation (comical really given the rest of the property is) should be closed. Thank goodness the hotel

We recently spent four nights here and i can't rave enough! We made reservations primarily based on reviews we read here and we thought the hotel was even better. We were traveling as a family with our teenage daughter and booked the junior suite which was perfect. A large room by European standards and it was perfect. We had a fold out twin bed and we could move around the room with it open. The location was great - close enough to everything but not overrun by street noise and busy crowds. We walked to dinner every night and one restaurant was better than the next. We spend one day in Aix-en-Provence and did day trips the other days. There was so much to see and visit in the area but more about the hotel. The front desk staff were so nice and so helpful. Mostly younger but so attentive and helpful making reservations for us, changing tickets to a site we booked when our daughter wasn't feeling well and offering great suggestions. The breakfast was also a big hit. I would recommend getting it included. There is a beautiful outdoor garden to eat in. Plentiful food and great variety from bacon and eggs to a continental breakfast of pastries and fruit. Lastly, we booked the parking spot which was a big plus. It was a short walk from the lobby and it was great to not have to worry when we returned from our adventures about where to park. Can't recommend enough. We look forward to returning.

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Is this the worst hotel I’ve stayed at? No. Was it good? Also no. Let me start with the positives. The property is gorgeously landscaped. You feel like you’re in a private oasis. The pool is very nice, but during peak summer hours the chairs are scarce. The breakfast buffet was fine. Restaurant staff were friendly enough. And on to the bad. I can’t believe this is a 5-star hotel. It’s overpriced and the rooms feel dated. The front desk employees were the least friendly we encountered during our 2+ week excursion in France. One evening we requested in advance that a taxi be called to take us into town. The gentleman at the desk said no problem. When we came back down to the lobby an hour later, a different woman was at the desk and said she had no record of our reservation and instead of offering to immediately call a taxi, sort of argued with us and continued to insist no such reservation existed. We were given the odd 2-story room…the bedroom was upstairs and the bathroom was down a narrow and steep flight of stairs. Overall it was annoying having to trek bath and forth. The room was also unbearably hot despite the ACs being on. We kept the window’s curtains closed during the day, but this didn’t seem to help. After a day of sightseeing, we came back to our room to find housekeeping had opened the curtain and turned off both AC units. It was absolutely miserable. The bed was uncomfortable, lumpy in areas. On the final night, we finally asked for a fan which they did provide. We had quite the unsettling experience when our hotel door was unlocked and 2 hotel employees appeared inside our door at nearly 11pm. I was dead asleep with earplugs in when they turned on the lights, we kind of just stared at each other and they finally closed the door. Completely bizarre. Finally, the location is subpar. While it’s only a 15-20 walk to the center of Aix, you really miss out on the charm of the town. Bottom line, I would never stay here again.

Hygiene requires limited services, but we have or appreciate the tranquility of the hotel and the availability of staff. Excellent location, within walking distance to town. Possibility of parking on the street with parking meters.

4-night stay Upside: (1) Space - limited-service apartment concept. Separate bedroom, bathroom, toilet, kitchenette, living room & balcony (within dining table) (2) Location - nearby supermarket & gym (not affiliated with Adagio); walking distance to the old town (3) Laundry room - located near reception; takes credit card payments; but there's only 1 washer and 1 dryer, so plan ahead (4) Quiet - inward facing apartments don't get street noise and face a pleasant internal courtyard Downside: (1) Air-conditioning issue - apparently, there was an ongoing air-conditioning fault affecting some apartments, including the first apartment we were assigned at check-in. Also, apparently, guests were supposed to have been informed about this, but we weren't. None of the correspondence we received prior to check-in mentioned it, neither did anyone mention it at check-in. Initial response when we queried why the apartment wasn't getting cool was the offer of a standing fan. This was completely unacceptable given the high summer temperatures (＞30C) in a west-facing (afternoon sun) apartment. It would have been too uncomfortable to sleep, even with a standing fan. Not to mention the lack of transparency. After further enquiries, including regarding repair timing (several days!), suddenly another apartment, with functioning air-conditioning, became available. As Adagio is part of a major international hotel brand, issue could've been better handled by offering affected guests, whether in advance or at check-in, the option of (a) transfer to a similar-class property (in-network or otherwise) at no cost; (b) full refund; or (c) fully-transparent ”informed” acceptance of apartment with faulty air-conditioning.

If you want a peaceful respite from traveling through France, make a stop here to enjoy the stunning grounds, excellent food, comfortable modern rooms and accommodating staff. This hotel within a winery is modern and up to date, while maintaining the charm with buildings from the 17th Century. The ultra modern sculptures that pepper the grounds are “interesting” to say the least but no matter your taste, don’t take away from the sculptured landscape. The pool is modern and sizable while the gym is good for only two. The two five star restaurants offer Japanese and French cuisine and there are daily wine tastings in the ample sized bar off the lobby. The beds are very comfortable and the bathrooms large. Don’t forget a trip into Aix de Provence for the 365 day open market and endless streets of shops.

Unexpectedly nice! We came to this hotel for one night because it's near the TGV station and we'd been unable to get into our hotel in Aix's old town until next day... This hotel turned out to have really comfortable well decorated modern rooms, excellent helpful staff and very generous extras: such as unlimited free mineral water and croissants in the hall, and free beer for anyone who didn't want to watch the rugby world cup in the restaurant/bar. (I should add that the hotel was quiet and so were the guests). A real effort has been made with the small landscaped garden and play areas, the swimming pool was clean and pleasant even though it was the end of the season, and the outlook very green over the golf course. The breakfast was absolutely the best I have ever had in France, with real French cheeses instead of the usual processed stuff, and fresh fruit and proper patisseries as well as eggs (and the meat was doubtless good too). The location was the main flaw for guests like us wishing to avoid using a car. It is a short taxi ride from the TGV station, but a half-hour bus journey to Aix proper through anodyne business areas. The other flaw - which wouldn't affect the sports fans or young families with cars who seem to be the usual guests - was the incredibly tiny bath. Sadly I fell trying to get out of that bath and am still dealing with the injury. I must add that we had come back again at very short notice for one further night, and again the staff were excellent and so was the room in all other respects...I should have used the shower that night instead!

When we arrived there was no electricity. We were told that this would be remedied within fifteen minutes. In the end it took 3 hours. If we had been told right away that it was uncertain how long it would take, we would have left, because we came here to spend the night and eat for fun, not because it was necessary. But before we could start with the fun part my husband had a deadline for work. He spent 1.5 hours in the car working with a hotspot and the engine on, because we arrived with an empty computer. My advice for the next time this happens: contact the people who have booked a hotel room before they arrive, be honest enough that you don't know how long it will take and therefore give the option to cancel. However, no apologies were made, ‘it was just the way it was', the whole environment had the same problem, they couldn't help it. The food was okay, the girl in the restaurant who served us was super nice, the location, the hotel room all looked beautiful. When we went to sleep the music was still very loud, very audible in our hotel room. Really annoying. When I asked if it could be turned down, the response was 'No, this was normal over there’. When the music was still at the same volume at midnight and I went to the reception for the second time, really angry by now, there was finally a willingness to turn the music down. I think all the guests had left by now and the music was on for the staff themselves, all young & hip people. When we said on check out we weren't happy about our stay, the young guy at the front desk had no words, except that he wouldn't charge us for the dog. In short, a bad experience, for a high price :(€158 for a room without breakfast), without sorry, without compensation for the inconvenience. Apparently our experience was an exception because I mainly see positive reviews. But I would think choose to be either a party location or a hotel, and don't mix that up. And don't let your hotel be run by, excuse me, 'kids'. Or train them first in customer focus before you give them responsible positions.