Apartments in Aix-en-Provence

The front desk of the hotel is very good. We booked a one-room room. Because we saw two adults and two children when we checked in, we changed it to a one-room room with two sofa beds. The location of the hotel is very good, only five minutes walk to the old town. The hotel has a washing machine, which is perfect for changing clothes during travel.

Very comfortable hotel, everything worked ok in the room, tv, kettle, fridge, shower with good hot water. Everything was very clean and convenient. It also had a kitchenette with pans, pots, cutlery and crockery. Hotel is located right at the heart of the Village, walking distance to everything!. Special thanks to the reception staff that were super nice and Friendly. I stayed in Room 207, where there was zero noise from the street. Thanks!.🙂

This business needs a huge overhaul. It is unacceptable to rob guests with such terrible accommodation. I had booked 10 days in this place. Upon my arrival after a long trip with my heavy backpack, the receptionist ignored me as I waited for her to greet me. What a greeting! 'You will need to bring your rubbish in the bin before you leave; you will be given fresh linen in four days; you need to sign in to the internet every time you use it; you will need to do the dishes before you leave' etc...No welcome words, only orders. I felt I was signing in to jail! I have been in hostels in the past, am well travelled and I manage my expectations, but this was far worse than any hostel, airbnb, hotel, or residence I have ever been to. Upon entering my studio - I would not call it an apartment, I found the shower head dirty, the wastebasket dirty, the walls bare of any decor except for a cheap frame. There was only ONE plastic hanger in the closet, with all the others broken. In the kitchen, there was a 2oz bottle of washing detergent and not much at all, not even a coffee maker, just a kettle. There was only one roll of toilet paper for my 10 day stay. No one was ever at the reception except early in the mornings. You could not reach anyone in the afternoon or evening. When I ran out of toilet paper, I asked on my way out to have a few rolls dropped in my room. Upon my return that night, nothing. Luckily I met some guests who were sitting outside (equally unhappy with the residence), who saved me and were most kind, bringing me a roll. When the next morning I asked for toilet paper again, after having left a note at the unstaffed reception desk, I was finally given some. But fresh towels after 4 days? The response was ”well, I don't know, I have to ask my colleague...” I could not believe the staff's attitude. I was happily able to find a place 8 days later and could not leave soon enough. (Unfortunately, in high season and at the last minute, accommodations are nearly impossible to find in Aix.)

I would not recommend this hotel. -Hard to find -Far from city center ($15 euro Uber each way) -no face cloths provided -only one small roll of toilet paper provided (and a half used one) -soap dispensers almost empty -no hair dryer -air conditioner didn’t work -did not allow early check in -stains on walls -broken glass in the cupboard -cobwebs -moldy shower curtain -shower handle was broken and didn’t stay on the holder -They charge $7 per clean (daily clean is not included!!) These are the reasons I would not stay again or recommend staying. This hotel needs improvement and care. The positives: -Staff are nice -Bed was comfortable -Free street parking out front or just $5 underground

Close to the bus terminal of Exxan Provence, super Marquette is also nearby, and the location is good. The room was not large, but it was convenient with kitchen, IH range, microwave oven, refrigerator, tableware and cooker. Check-in is a self check-in method, and the key of the room is obtained from the key box, but the reception is basically absent on Sundays and nights, and it is closed on weekdays. Therefore, the service cannot be expected at all. When I made a reservation at Trip.com, I was contacted to call the hotel to confirm, but the phone was often not connected, and I went to the site without knowing the key box cancellation number, so I couldn't get the key. The first day was to stay at another hotel. The next day, I asked a local person to contact me by phone or email, but I couldn't stay on the ２ day because I couldn't notify the key box cancellation number and the reception was closed. I was contacted with the key box cancellation number on the morning of ３ and paid for the reservation for ４ night, but I could only stay for ２ night. When I ask other guests, if you make a reservation with **********, you can get a cancellation number contacted by SMS without contacting the hotel, so it is not possible to contact with Trip.com It can be said that there is a problem in the reservation system. I used Trip.com for the first time this time, but I don't feel like using it again if I can't trust the reservation system.

Experience an abundance of unparalleled facilities and features at Catherine Studios. Share your photos and respond to emails at your convenience, thanks to the free Wi-Fi internet access offered by apartment.Should you require transportation to or from the airport, apartment is able to organize it prior to your arrival date. The apartment maintains a completely smoke-free zone, providing a breathable atmosphere.

Worst hotel we ever stayed in. First we had to wait 2 hours to be checked in. The bed in our room was a pull out couch. There was nowhere close by to get food and no receptionist on to ask . We went to bed hungry. The place is far away from any emienities. We where scheduled to stay for 3 nights after our cruise but we decided to cancel. Even our taxi driver was shocked that we were staying so far out.

Some strong points: the air conditioning which works quite well, the location of the residence. On the other hand, the accommodation was dirty when we arrived: I reported it to reception (windows, toilets, smell of tobacco and dusty floor!): we were told sorry we are understaffed with no other solution... And it's impossible to have a vacuum cleaner because there simply isn't one! In addition, very few accessories in the accommodation. And a few more surprises: no outlet in the microwave housing, only one very dirty pan and the swimming pool closed at the end of the stay because supposedly an organism passed through and the water was not up to standard. In short, unless there is a major renovation program, we will look for another residence if we come back to the area.

Excellent quality/price ratio

Les horaires d'arrivée et de départ sur le site ne correspondaient pas à la réalité... J'ai été obligé d'attendre 3 quarts d'heure 😱😰 J'ai payé la taxe de séjour... alors que sur le site, il est indiqué taxes incluses 😰😱 Sinon, cette location est d'un bon rapport qualité/ prix... 😁🤪