DoubleTree by Hilton Hotels in Amsterdam

Very unhappy about my stay, on the 1st night an unknown guest of the hotel was issued a keycard to our room without ID and proceeded to enter our room whilst we were asleep. Luckily I had put the security latch in place however if we hadn't of been in the room it would have been a more serious matter. Upon checking out informed I needed to pay a city tax that had already been included in the price that was prepaid before our stay and when informing the staff of this they pushed the matter. I was able to get it refunded however was a 20 minute ordeal that was uncalled for and issued a refund in cash when they requested the payment via card I am extremely unhappy about the stay and won't use the facilities in their chain again!

Very expensive for below mediocre service.. not at par with other Hilton hotel services! Upon check in (April 14, evening) there was no water in the room. I called and asked for water and was told it is only given to Hilton members, and I am! I told them I am a member and I was told by the female staff at the reception that I should go downstairs to get water! Seriously?! Is this a hostel that you can't bring water to the room?! So I insisted and they brought 1 small bottle! And I asked why only 1, and was told by the female staff it is because I don't have a companion!! She also told me to just drink water from the tap! Regardless if tap water is potable or not, there ahould be bottled water provided! The standard for hotels is to have at least 2 bottles upon check in! The staff even told me I should be polite (because I asked for explanantiom why only 1 bottle can be given to me). I have always said ”please” and if asking for explanation is impolite to her, what does she think of frowning at guest? She even told me I am just a new member hence.. I paid almost Euros 300 per night and you can't give me 2 small bottles of water?! The female staff was also frowning at me as I requested. Even slippers were missing! I was told it is for selected rooms only, but eventually they gave me a pair. The service is really terrible. I booked the room with river view and it was TINY!!! I could barely fit to walk to the bathroom once opened my luggage! The toiletry dispensers were empty! was about to take a shower when I arrived onlynto discover there was no shampoo and shower gel in the dispensers! Couldn't the check before someone checks in?! The bed headboard was dusty!!! The safety box could not be opened!! I locked my valuables inside and it just shut off! The staff came and checked and at first was not itnerested but then I insisted that I needed my passport. She then came again with new batteries, unscrewed and put it back. We were able to open and got my stuff. Before leaving I tried locking it empty and again, it could not be opened! I just ignored and did not use it again, not worth the stress. Breakfast is enough and restaurant staff were nice. also liked the location, far from the crowd with convenient ferry access. I think these are the only positive. Worst Hilton experience!